About us

Betfair International Plc is a limited company based in Malta and belonging to the Betfair Group, the central company of which, Betfair Group Plc, has been listed on the London Stock Exchange since October 2010, and which provides online gaming services to Spanish customers under licenses granted under Act 13/2011, dated 27 May, on gaming regulations.

Founded in 1999, Betfair is one of the largest international providers of online sports betting. As well as sports betting, Betfair offers a variety of online gaming products. Betfair has won numerous awards, including two Queen's Awards for exceptional performance from a British company, one in the "Innovation" category in 2003 and another in the “International Trade” category in 2008. Betfair has actively supported the development of Spanish sports, including as the sponsor of FC Barcelona.

RULES AND REGULATIONS

PART A - INTRODUCTION

1. RULES OF USE AND INTERPRETATION

   Betfair's Rules and Regulations ("Betfair Rules") are an integral part of the terms and conditions of Betfair. Betfair's Rules apply to all bets made in Betfair markets (including all "Matched Bets and "Multiple" bets) and cover the following aspects:

   • This INTRODUCTION (Part A);
   • The GENERAL RULES (covered in Part B);
   • SPECIFIC SPORTS RULES (covered in Part C – applicable to specific sports); and
   • MARKET INFORMATION (located at the right of the screen for all bets offered by Betfair, located on every Betfair market either under the tab entitled "Rules" or under the ‘Rules’ or ‘i’ button).

   The General Rules are applicable to all bets, except when stated otherwise in the Market Information or the Specific Sports Rules. If there is any inconsistency between the Specific Sports Rules and the General Rules, the Specific Sports Rules shall prevail. If there is any inconsistency between the Market Information and either the General Rules or the Specific Sports Rules, the Market Information shall prevail, except where the General Rules or Specific Sports Rules use the phrase 'regardless of what it says in the Market Information' or similar wording.

   For any category or market not referred to in the Specific Sports Rules (e.g. ’Special Bets’ or beach volleyball), the General Rules and Market Information will apply.

   Betfair's Rules will be applicable to the customers of Betfair International plc that are registered in Spain or play from Spain.

2. MARKET INFORMATION

   Market Information is provided for information purposes as an at-a-glance guide on how Betfair intends to manage the market. Market Information may also contain rules on market settlement, however it must always be read in conjunction with the General Rules and the relevant Specific Sports Rules. A link to this Rules and Regulations page will always be provided in the Market Information for each market.

   Whilst the Market Information may provide a guide to how markets will be managed, regardless of what it says in the Market Information, Betfair reserves the right to suspend any market at any time at its sole discretion, including in order to carry out necessary administration and/or to take any necessary action to protect Betfair customers.

   Betfair shall not amend the Market Information after a market has been loaded except as necessary to correct obvious errors and/or to add wording to clarify the Market Information where appropriate.

3. USERS RESPONSIBILITY

   When a user opens an account with Betfair, all Betfair Rules on any market that the user may wish to bet on is provided to them. Customers should not simply rely on the Market Information as the Market Information is unlikely to contain all of the applicable rules relating to a market.

   By their nature special sets markets are unpredictable. They should therefore be treated with particular caution. Users are responsible for managing their own positions at all times in such markets. Users should pay particular attention to the Market Information on ‘Special Bets’ markets to ensure they understand the basis on which the market will be administered and settled.

4. CUSTOMER BETTING DISPUTES & IBAS (Independent Betting Adjudication Service: a service that settles betting disputes)

   Any Betfair user who has any concerns or questions regarding the Betfair Rules or regarding the settlement of any Betfair market should consult our Dispute Resolution Policy.

PARTE B - GENERAL RULES

1. MANAGING MARKETS IN-PLAY

   1. 1.1General Aspects

      • Betfair will do everything in its power to suspend markets in-play at the start and end of the event. However, regardless of what it says in the Market Information, Betfair does not guarantee that such markets will be suspended at the relevant time.
      • Betfair will not part-suspend outcomes/selections in an exchange market that has been turned in-play.
      • Betfair users are responsible for managing their in-play bets at all times.
      • For the purposes of in-play betting, customers should be aware that transmissions described as "live" by some broadcasters may actually be delayed or pre-recorded. The extent of any delay may vary depending on the set-up through which they are receiving pictures or data.

   2. 1.2All markets other than soccer markets not suspending at the time of the 'off'

      • In relation to markets which are scheduled to be turned in-play, Betfair aims to use its reasonable endeavours to turn such markets in-play at the time of the 'off'. The time of the 'off' for such markets should be set out in the Market Information. However, regardless of what it says in the Market Information, Betfair does not guarantee that such markets will be suspended and turned in-play at the time of the 'off'.

   3. 1.3Soccer markets (not suspending at kick-off)

      • In relation to soccer markets that are scheduled to be turned in-play, Betfair aims to use its reasonable endeavours to turn such markets in-play at kick-off and to suspend such markets on the occurrence of a Material Event (see definition of "Material Event" below).
      • The relevant scheduled kick-off time should be set out in the Market Information. However, regardless of what it says in the Market Information, Betfair does not guarantee that such markets will be suspended and turned in-play at kick-off.
      • For the purpose of this rule, a "Material Event" shall mean a goal being scored, a penalty being awarded or a player being sent off.

2. RESULTS AND MARKET SETTLEMENT

   1. 2.1General Aspects

      • Markets will be settled as set out in the Market Information and/or the Specific Sports Rules.
      • Where the Market Information or Specific Sports Rules do not specify how and on what basis a market will be settled, markets will be settled on the official result of the relevant governing body regardless of any subsequent disqualification or amendment to the result (except if an amendment is announced within 24 hours of the initial settlement of the relevant market in order to correct an error in reporting the result).
      • If no official result of a relevant governing body is available, the result will be determined by Betfair (acting reasonably) using information from independent sources. In such cases, if any new information comes into the public domain within 48 hours of settlement, then Betfair shall (acting reasonably) determine either: (i) whether the market should be reinstated or resettled in light of this new information; or (ii) whether or not to wait for further information before deciding whether to reinstate or resettle the market. Except where Betfair has announced that it is waiting for further information, any information that comes into the public domain more than 48 hours after a market has been settled shall not be considered by Betfair (regardless of whether or not such information may have led to a different result).
      • In the event of any uncertainty about any result or potential result, Betfair reserves the right to suspend settlement of any market for an unlimited period until the uncertainty can be resolved to the reasonable satisfaction of Betfair. Betfair reserves the right to void any market if the uncertainty regarding settlement cannot be resolved to Betfair's reasonable satisfaction.

   2. 2.2Resettlements

      • Markets are generally settled shortly after the end of the event in question. Betfair may settle (or part-settle) some markets before the official result is declared (or may increase a customer's 'available to bet' balance by the minimum potential winnings of that customer on a given market) purely as a customer service benefit. However, Betfair reserves the right to amend the settlement of the market if: (i) the official result is different to the result on which Betfair initially settled the market (for example, a horse racing result being changed by the relevant governing body shortly after a race, but before the result is official); or (ii) if the whole market is eventually voided (e.g. for an abandoned event).
      • Betfair reserves the right to reverse the settlement of a market if a market is settled in error (for example, a human or technical error).
      • If Betfair resettles a market, this may lead to amendments being made to a customer's balance to reflect changes in market settlement.

   3. 2.3Non-runners, withdrawals and disqualifications

      • Subject always to Betfair's right to void bets under its terms and conditions or for any exception under the Betfair Rules, if a market contains a statement that says "ALL BETS STAND, RUN OR NOT" (or something similar) in the Market Information, then all bets on a team or competitor will stand regardless of whether or not the team or competitor starts the event or takes any part in the event.
      • Where the Market Information does not stipulate that all bets will stand regardless of participation, customers should refer to the relevant Specific Sports Rules.
      • If a team or competitor is disqualified, withdraws or forfeits after starting an event they will be deemed a loser providing at least one other team or competitor completes the event. If no team or competitor completes an event (having started) then all bets will be void except for bets on any markets which have been unconditionally determined.

3. ABANDONMENTS, CANCELLATIONS, POSTPONEMENTS

   • Some markets have different rules and these are listed in the Specific Sports Rules and/or the Market Information. However, where a market has no rules in the Specific Sports Rules or the Market Information in relation to an abandonment, cancellation and/or postponement the following rules shall apply.
   • In relation to any match, fixture, game, individual event, race or similar: If the event is not completed within three days after the scheduled completion date, then all bets on markets for this event will be void, except for bets on any markets that have been unconditionally determined.
   • In relation to any tournament, competition or similar: If the event is not completed within three days after the scheduled completion date, then any markets relating to the event will be settled in accordance with the official ruling of the relevant governing body, providing such a decision is given within 90 days after the scheduled completion date. If no official ruling is announced in this 90 day period, then bets on any market relating to this event will be void, except for bets on any markets which have been unconditionally determined. If a market is to be voided but has been part-settled as a courtesy to Betfair customers, then such part-settled bets will be reversed and all bets on the market will be void.
   • Betfair will decide (acting reasonably) whether a market relates to a match (or similar) or a tournament (or similar). However, by way of example, the following shall apply: (i) Europa League outright = tournament; (ii) Champions League Group outright = tournament; (iii) Ryder Cup outright = tournament; (iv) Golf tournament outright = tournament; (v) Tennis Tournament outright = tournament; (vi) Motor Race (e.g. Grand Prix) = match.

4. CHANGE OF VENUE

   • Some markets have different rules and these are listed in the Specific Sports Rules and/or the Market Information. However, if change of venue is not dealt with in the Specific Sports Rules and/or the Market Information then the following rules shall apply:
   • For any team sport: if the scheduled venue is changed after the market is loaded by Betfair, all bets will be void only if the new venue is a home ground of the original away team.
   • For all categories or markets other than team sports: if the scheduled venue is changed after the market is loaded by Betfair, all bets will stand.
   • If there is a change in the type of scheduled surface (e.g. a tennis match changing from a grass court to clay) after the market has been loaded, all bets will stand.

5. PERIODS OF TIME

   • Some markets have different rules and these are listed in the Specific Sports Rules and/or the Market Information. However, if not dealt with in the Specific Sports Rules and/or the Market Information then the following rules shall apply.
   • If the scheduled duration of an event is changed after the market has been loaded but before the start of the event, then all bets will be void.
   • Some markets refer to the length of time until an occurrence in the event (e.g. time of first goal). If an event happens in stoppage or injury time after any regular time period then it will be deemed to have occurred at the end of the regular time period. For example, if a goal is scored in first half stoppage-time in a soccer match it will be deemed to have occurred on 45 minutes.
   • All bets apply to the relevant full 'regular time' period including stoppage time. Any extra-time and/or penalty shoot-out is not included.
   • References within these Rules and Regulations to a particular number of 'days' shall mean the last minute of the day local time after the expiry of the specified number of days. For example, if a rugby match is scheduled for the 1st of December, then the rule that allows the match to be completed within three days after the scheduled completion date (see Paragraph 3 above) would mean that the deadline for completion of that match would be 23.59:59 on the 4th of December.

6. MATCH BETS

   • Some markets have different rules and these are listed in the Specific Sports Rules and/or the Market Information. For example, for match bets on Golf markets the rules are set out in the Specific Sports Rules. However, if not dealt with in the Specific Sports Rules and/or the Market Information then the following rules shall apply.
   • 'Match Bets' for one-off events are determined by the competitor or team with the best score, time or finishing position in the event. If none of the competitors or teams involved in the match bet complete the event or register a score, time or finishing position then bets are void unless specified otherwise in the Specific Sports Rules and/or the Market Information. Any competitor or team not completing an event or registering a score, time or finishing position having taken part in the match bet event will be settled as a loser providing at least one other team or competitor completes that event or registers a score, time or finishing position.
   • 'Match Bets' for progress in a competition or event with multiple heats or rounds are determined by the competitor or team which qualifies to the furthest round (whether it takes part in the further round or not) or with the best score, time or finishing position in the final or same heat of that competition or event. If the relevant competitors or teams fail to qualify in the same round of the competition but in different heats then dead-heat rules will apply, irrespective of the finishing positions in their respective heats. Markets will be part-settled after the end of each round and any subsequent disqualifications, penalties or amendments to results or qualifications will not have any effect on the market. Where one or more of the competitors or teams are disqualified, for the purposes of settlement, the disqualified competitor or team will be deemed to have progressed further in the competition or event than all those eliminated from the competition or event prior to the disqualification, and will be deemed to have finished last (or joint last if there is more than one disqualification) of those still competing in the competition or event. Disqualification will be considered to have taken place at the time of the competitor's or team's removal from the competition or event by the relevant governing body, rather than at the time of the event which caused disqualification.
   • If one of the competitors or teams does not take any part in the event, then all relevant match bets will be void.
   • If an event or tournament is abandoned or reduced in duration such that any competitor or team fails to complete the match bet, event or tournament for any reason other than withdrawal or disqualification then all bets will be void except for those on markets which have been unconditionally determined.

7. DEAD HEATS

   • Unless stated otherwise in the Specific Sports Rules and/or the Market Information the Dead Heat Rule applies to bets on a market where there are more winners than expected (as set out in the Market Information).
   • For each bet matched on a relevant winning selection, the stake money is first reduced in proportion by multiplying it by the sum of the number of winners expected (as set out in the Market Information), divided by the number of actual winners (i.e. stake multiplied by (number of winners expected/number of actual winners)). The winnings are then paid to the successful backers on this 'reduced stake' (reduced stake multiplied by traded price) and the remaining stake money is paid to the appropriate players.
   • For example, assume there is a dead heat for first place between three horses. 'Client A' has backed one of the winners for a stake of 300 at the traded price of 4.0. When the event is settled, the stake (300) is multiplied by 1/3 (i.e. the number of expected winners (1) divided by the number of actual winners (3)) to calculate the reduced stake (100). The backer then receives the traded price matched (4.0) multiplied by the reduced stake (4 x 100 = 400). In this example, Client A's net winnings are 100 (400 payout minus the original 300 stake). Alternatively, this can be viewed as the full amount paid to the traded price divided by the number of dead-heaters. In the above example this would be 300 at the traded price of 4.0 (1200) divided by 3; making 400 payout and 100 net winnings.
   • In relation to customers whose betting counterparty is Betfair, for the purposes of this section of the Betfair Rules dealing with dead heats, the terms 'Client A', 'Client B' and 'appropriate layers' should, where relevant, be read as 'Betfair'.

8. Errors in respect of bets placed on ‘Sportsbook" and ‘Multiples’ products

   Betfair makes every effort to ensure that it does not make any errors when accepting bets. However, if as a result of technical or system problems or human error, a bet is accepted either on Betfair’s Sportsbook or on Betfair’s Multiples products that is at odds (which includes handicap provisions or similar) and/or is on terms that are either:

   1. materially different from those available in the general betting market at the time the bet was made.
   2. clearly incorrect given the chance of the event occurring at the time the bet was made; then all bets will stand and Betfair will settle winning bets at the ‘correct price’.

   To establish the ‘correct price’, Betfair will consider prices available in the general betting market at the time the bet was made, including the prices offered by other major betting operators.

9. Maximum Winnings for ‘Sportsbook’ and ‘Multiples’ products

   The maximum payout limits set out below apply to all bets placed on Betfair’s ‘Sportsbook’ product and its ‘Multiples’ products.

   The maximum payout limits apply to individual events. If you place a bet that exceeds the applicable limits for a particular event, the relevant maximum payouts will still apply.

   The maximum payout limits refer to the total returns on your bets, excluding your original stake.

   The maximum payout limits apply to any one customer or group of customers acting together, backing the same combination of selections, regardless of whether or not such bets are struck separately, at a range of different prices, on different days and through a number of different accounts. If Betfair believes that a number of bets have been placed in this way, the total payment of all those bets combined will be limited to one single maximum payout.

   The maximum payouts shown below are shown in euro.

   The following maximum payout limits will apply to the events shown (please note: if a multiple bet has been placed which involves events with different maximum payout limits, the lowest applicable maximum payout limit will apply to the whole of your multiple bet – for example, if you place a multiple bet on English Premier League football matches and on a golf tournament, your winnings will be capped at €250,000 and not €1,000,000):

   Football Events:

   Events limited to €1,000,000

   African Cup of Nations, Copa America, English Premier League, FIFA World Cup, League Orange, Bundesliga 1, Serie A, Spanish Primera Division "La Liga", The Championship, UEFA Champions League, UEFA European Championship 2012, UEFA Super Cup

   Events limited to €500,000

   Austrian Bundesliga, Belgian Jupiler League, Carling Cup, Clydesdale Bank Premier, Community Shield, CONCACAF Gold Cup, Copa Liberadores, Dutch Eredivisie, Dutch Super Cup, FA Cup, French Super Cup, German Super Cup, Italian Super Coppa, Npower League One, Npower League Two, Portuguese Super Cup, Spanish Copa del Rey, Spanish Super Copa, UEFA Europa League

   Events limited to €250,000

   Argentina Apertura, Asia Champions League, Copa Asia, Australian A League, Australian Cup, Belgian Super Cup, Blue Square North, Blue Square South, Brazilian Campeonato, CONCACAF Champions League, Copa Sudamericana, Copa Italia, Croatian 1.HNL, Croatian Super Cup, Czech Cup, Czech Gambrinus Liga, Danish Cup, Danish Superligaen, Dutch Cup, Dutch Jupiler League, FA Trophy, FAI Cup, Finnish Veikkausliiga, Copa de Francia, French Coupe de la Ligue, French Ligue 2, German 2. Bundesliga, German Cup, Greek Super League, International Friendlies, Irish Premier League, Japanese Emperor's Cup, Japanese J-League Cup, Japanese J-League, Japanese Super Cup, Johnstones Paint Trophy, México Primera Division, MLS, Norwegian NM Cupen, Norwegian Tippeligaen, Polish Cup, Polish Ekstraklasa, Polish League Cup, Polish Super Cup, Portuguese Cup, Portuguese League Cup, Portuguese Superliga, Recopa Sudamericana, Romanian Liga 1, Russian Premier Division, Russian Super Cup, Scottish Challenge Cup, Scottish Division 1, Scottish FA Cup, Scottish League Cup, Serie B, Setanta Cup, Setanta Shield, Segunda División española, Swedish Allsvenskan, Swedish Cup, Swedish Super Cup, Swiss Cup, Swiss Super League, Toulon Tournament, Turkish Super Lig, U20 Internationals, U21 Internationals, Ukranian Vischya Liga, Welsh Cup, Welsh Premier League, World Club Championships

   Events limited to €100,000

   AFC Challenge Cup, AFC Cup, AFF Suzuki Cup, African Champions League, Amsterdam Tournament, Austrian Cup, Austrian Erste Liga, Baltic League, Belarus Vysshaya Liga, Belgian Cup, Bulgarian Cup, Bulgarian Premier, Chilean Primera Division, CIS Insurance Cup, Copa do Brasil, Croatian 2.HNL, Croatian Cup, Cypriot First Division, Czech Druha Liga, Danish Division 1, Ecuador Serie A, Egyptian Premier League, Emirates Cup, Estonian Cup, Estonian Meistriliiga, Finnish Cup, Finnish Liigacup, Finnish Ykkönen, French National, German 3. Bundesliga, German Regionalliga Nord, German Regionalliga Sud, German Regionalliga West, Greek Cup, Hungarian Cup, Hungarian Labdarugo NB I, Hungarian League Cup, Icelandic Premier League, IFA Premiership, Irish Cup, Irish First Division, Israeli Ligat Al, Japanese J2 League, Norwegian Adeccoligaen, Polish Druga Liga, Portuguese Liga de Honra, Romanian Cup, Russian 1. Division, Russian Cup, Ryman Premier League, Scottish Division 2, Scottish Division 3, Serbian Cup, Serbian Super Liga, Slovakian Corgon Liga, Slovakian Cup, Slovenian Prva Liga, South Korean K-League, Southern Premier League, Swedish Superettan, Swiss Challenge League, Turkish Cup, U16 Internationals, U17 Internationals, U19 Internationals, Ukranian Cup, Unibond Premier League, Uraguay Copa Bimbo, Uraguay Primera Division, Venezuelan Primera Division, Victory Shield

   Events limited to €50,000

   Albanian Cup, Albanian Kategorie Superiore, Andorran Primera Division, Belgian Division 2, Bolivian Premier Division, Bosnia-Herzegovina Premier Liga, Brazilian Division 2, Chinese Super League, Columbian Copa Mustang, Danish Division 2 East, Danish Division 2 West, Estonian Esiliiga, Faroe Islands Formula Deildin, Finnish Kakkonen A, Finnish Kakkonen B, Finnish Kakkonen C, Greek Beta Ethniki, Israeli Liga Leumit, Israeli State Cup, Italian Serie C1/A, Italian Serie C1/B, Latvian Virsliga, Lithuanian A Lyga, Luxembourg Division Nationale, Macedonian 1. League, Maltese Premier League, Montenegro Prva Liga, Norwegian Division 2 Group 1, Norwegian Division 2 Group 2, Norwegian Division 2 Group 3, Norwegian Division 2 Group 3, Paraguay Division Profesional, Peruvian Primera Division, Singapore S League, South African Premier League, Turkish League A

   11.Sports Events:

   Events limited to €250,000

   Golf.

   Events limited to €100,000

   Tennis, Cricket, NFL Football (US), NHL Ice Hockey (US), Motor racing, Major League Baseball (US), NBA Basketball (US), Snooker, Darts, Rugby Union, Rugby League.

   Events limited to €25,000

   Volleyball, Handball, ‘Special Bets’ or ‘Novelty’ markets, any other sport or event not mentioned above.

   Overall Maximum Daily Payout Limit: Subject to any lower limits that may apply in respect of any particular event (as set out above), the overall maximum daily payout limit to any customer for all winning bets placed on Fixed Odds and Multiples products combined is €1,000,000 (or the currency equivalent). If you place winning bets on those products that exceed this daily limit, your winnings will be reduced to €1,000,000 and the remainder of your winnings in excess of €1,000,000 will be forfeited by you.

10. MULTIPLES

    Betfair currently offers one type of multiple bet: ‘Fixed Odds Multiples’. Please click here for our FAQ page and further information in relation to Fixed Odds Multiples.

    Rules applicable to ‘Fixed Odds’ Multiples

    • Customers placing a multiple bet will be betting with Betfair and Betfair will act as the counterparty to the bet.
    • A multiple bet consists of a number of legs. A leg is defined as one or more chosen selections in any individual event market.
    • Betfair reserves the right in its sole discretion not to accept certain multiple bets or to scale back stakes in certain circumstances.
    • All multiple bets placed are subject to the Betfair Rules that apply to each individual sport that relates to any leg of any multiple bet.
    • Maximum winnings for all multiple bets:
    • If any selection in any leg is a non-runner or otherwise void under the Betfair Rules (e.g. an abandoned match) then all bets on that individual leg will be void and the Fixed Odds Multiple bet shall be adjusted accordingly. If the voided legs mean that an individual bet within a multiple becomes a single bet (one leg only), then this single bet will stand.
    • Betfair reserves the right not to accept certain combinations of Fixed Odds Multiples, such as those including related contingencies (i.e. where the outcome of one event is likely to affect the odds on the outcome of another event). This may happen automatically at the bet placement stage. Alternatively, if such bet is taken in error, Betfair may settle the individual bet combinations which include two or more of the related contingency selections, as single bets.

    Multiple bets may be placed that include conventional bets or in-play bets, but bets of both types may not appear together in a multiple bet.

11. MISCELLANEOUS

    • All references to time periods in the Betfair Rules relate to the time zone in which the event takes place. For example, a reference to the start time of a football match, relates to the local kick-off time.
    • All information supplied by Betfair is done so in good faith. However, Betfair cannot accept liability for any errors or omissions in respect of any information, such as the posting of prices, runners, times, scores, results or general statistics.
    • Betfair reserves the right to correct any obvious errors and shall take all reasonable steps to ensure markets are administered with integrity and transparency.
    • If an incorrect team or competitor name is displayed (excluding minor spelling mistakes) or the incorrect number of teams, competitors or outcomes is displayed in any complete market or a market is otherwise loaded using incorrect information (for example the application of an incorrect exposure algorithm) or includes any obvious error, then Betfair reserves the right to suspend the market and (providing it acts reasonably) to void all bets matched on the market.
    • Customers are responsible for ensuring that they satisfy themselves that the selection on which they place a bet is their intended selection. For example, in the case of a competitor bearing the same name as another individual not competing in the relevant event, the onus is on the customer to ensure that they know which competitor Betfair has loaded into the relevant market and to ensure that they are placing their bet on their chosen competitor.
    • Betfair reserves the right at any time in its sole and absolute discretion to suspend a Sportsbook market.
    • Betfair may, in its sole and absolute discretion, decide to suspend betting on a market at any time (even if such suspension is earlier than anticipated by the Betfair Rules). In the interests of maintaining integrity and fairness in the markets, Betfair may also void certain bets in a market or void a whole market in its entirety.
    • Please be aware that if you place related or corresponding bets on a combination of Betfair’s Fixed Odds and/or Multiples products (and/ or the betting products of other third parties), it is possible for bets on one product to be voided in accordance with Betfair’s terms and conditions, while bets on another product may stand. You should note that Betfair will have no liability to you in the event that one or more of your bets on Betfair’s products are amended or voided in accordance with Betfair’s terms and conditions, even if your other related bets stand (and even if you have specifically relied on bets you have placed on one product in order to place related bets on another product).
    • Betfair reserves the right to change the Betfair Rules at any time. Any change will be binding and effective immediately after confirmation by the customer of receipt and agreement to the new amended rule, and any markets loaded following agreement to the new Betfair Rules will be governed by these.
    • Betfair reserves the right to cancel unmatched bets to protect customers at any time.
    • On the settlement of any market, amounts relating to winnings/losses on bets will be rounded to the nearest two decimal places. For example where an amount is €3.33333 the settlement amount will be €3.33. In the event that the amount ends in 0.5 it will be rounded up. On commission calculation, the amount shall be rounded to the nearest two decimal places. In the event that the amount ends in 0.5 it will be rounded up.
    • By their nature ‘Special Bets’ markets are unpredictable so should be treated with particular caution. Customers are responsible for managing their own positions at all times in such markets.
    • The Betfair Rules have been prepared in various languages other than Spanish for reference only. In the event of any differences between the Spanish version and the non-Spanish version, the Spanish version shall prevail.

PART C - Specific sports rules

1. AMERICAN FOOTBALL

   • All markets will be settled on the result including overtime unless stated otherwise in these Betfair American Football Rules or in the Market Information (e.g. the half time/full time market) or where the market has been unconditionally determined. If the game results in a tie after overtime all bets on the outright match winner market will be void.
   • If a match does not start on the scheduled start date and is not completed within three days of the scheduled start date, all bets will be void except for those on markets which have been unconditionally determined.
   • If a match starts but is later abandoned or postponed then, within three days of the scheduled start date, (a) at least 55 minutes of play must have elapsed in any match; or (b) an official result must be 'called' by the relevant governing body; otherwise all bets will be void, except for those which have been unconditionally determined. In those instances, if the scores are tied then all bets on the outright match winner market will be void.
   • For 'Individual player' markets, bets shall be void on any player who does not start in any down during the match.

2. ATHLETICS

   • Where there is a presentation ceremony, markets will be settled on the official result of the relevant governing body at the time of the ceremony, regardless of any subsequent disqualification or amendment to the result.
   • If there is no presentation ceremony, outcomes will be determined in accordance with the official result of the relevant governing body, regardless of any subsequent disqualification or amendment to the result (except if an amendment is announced within 24 hours of the initial settlement of the relevant market in order to correct an error in reporting the result).
   • Unless stated otherwise in the Market Information, if a track or field event is abandoned, cancelled or postponed and not completed within 7 days of the scheduled completion date, all bets will be void except for those on markets which have been unconditionally determined.

3. AUSTRALIAN RULES FOOTBALL

   • Bets apply to regular time excluding overtime. However bets on "Finals" matches apply to regular time including overtime except for those on markets which have been unconditionally determined or as stated otherwise in the Market Information (e.g. half-time/full-time markets). If the game results in a tie, Betfair dead-heat rules apply to bets on the match odds market.
   • If a match does not start on the scheduled starting date and is not completed within three days of the scheduled start date, all bets will be void except for those on markets which have been unconditionally determined.
   • If a match starts but is abandoned or postponed before half-time and not completed within three days of the scheduled start date then the match shall be deemed to be a tie and settled on Betfair dead-heat rules. If a match starts but is abandoned or postponed in the second half and not completed within three days of the scheduled start date then the match shall be settled on the official result of the relevant governing body. In both instances, bets on the match odds market will be settled as set out above and all other bets will be void except for those on markets which have been unconditionally determined.
   • All bets relating to any individual player will stand if they are listed in any 22 player squad on the match day, irrespective of whether they take any part in the match or not.

4. BASEBALL

   • These Betfair Baseball Rules apply to Major League Baseball (MLB) only.
   • If a match does not start on the scheduled start date then all bets will be void.
   • If an MLB match starts but is later abandoned or postponed and an official result is not declared within three days of the scheduled start date, all bets will be void, except for those on markets which have been unconditionally determined.

5. BASKETBALL

   • Bets will be settled on the result including overtime unless stated otherwise in the Market Information or where the market has been unconditionally determined or as set out in these Betfair Basketball rules.
   • If a match does not start on the scheduled start date then all bets will be void.
   • If a match starts but is later abandoned or postponed then, within three days of the scheduled start date, (a) at least 43 minutes of play must have elapsed in any NBA match or 35 minutes of play must have elapsed in any other match; or (b) an official result must be 'called' by the relevant governing body; otherwise all bets will be void, except for those on markets which have been unconditionally determined. In these instances, if the scores are tied then dead heat rules will apply to bets on the outright match winner market.

6. BOXING

   • All individual bout markets will be settled according to the official result of the relevant governing body immediately after the end of the fight, regardless of any subsequent disqualification or amendment to the result (except if an amendment is announced within 24 hours of the initial settlement of the relevant market in order to correct an error in tallying the points or in order to correct an error in reporting the result).
   • If a fight is abandoned, cancelled or postponed and not completed within three days of the scheduled start date, or a boxer is withdrawn or substituted before the first round bell, all bets will be void.
   • If a boxer retires before the start of a round, fails to answer the bell, or is disqualified for any reason between rounds, the fight will be deemed to have finished at the end of the previous round.
   • If one of the boxers is disqualified they will be deemed a loser.
   • If the scheduled duration of the fight is altered in time or number of rounds after the loading of the relevant markets, then all bets will be void - with the exception of bets on match odds markets which will stand.
   • If the scheduled venue is changed after the market has been loaded by Betfair so that the new venue is changed to a venue in a different country then all bets will be void. For all other changes to the scheduled venue bets will stand.
   • If a fight is declared a 'no contest' then all bets will be void.

7. Cricket

   1. 7.1General

      • If the official result is a tied match and there is no such eventuality offered in the market, all bets on match odds markets will be void.
      • If a ball is not bowled during a competition, series or match then all bets will be void except for those on any market that has been unconditionally determined (e.g. in the 'Completed Match' market).
      • If a match is shortened by weather, all bets will be settled according to the official result (including for limited overs matches, the result determined by the Duckworth Lewis method).
      • In the event of a match being decided by a bowl-off (equivalent to penalties) or toss of the coin, all bets will be void.

   2. 7.2Test Matches

      • If a match starts but is later abandoned for any reason other than weather (which may include but is not limited to: dangerous or unplayable wicket or outfield; pitch vandalism; strike or boycott; crowd protests/violence; stadium damage; acts of terrorism; and acts of God), Betfair reserves the right to void all bets, except for those on markets that have been unconditionally determined.
      • In any test match if less than 20 overs have been bowled in an innings then bets on 'innings runs' markets will be void unless the market has been unconditionally determined (e.g. if a team is all out within 20 overs).

   3. 7.3Limited overs matches

      • If a match is declared "No Result'', bets will be void on all markets for the event except for those markets which have been unconditionally determined or where the minimum number of overs have been bowled as laid out in the market specific information.
      • Where the Duckworth Lewis method is used all bets matched on 'Highest 15 over Total' and 'Opening Partnership' will be void, unless the market has been unconditionally determined before the Duckworth Lewis rule was implemented. All other markets will be settled according to the result determined under the Duckworth Lewis method.
      • In the event of a new toss taking place on a scheduled reserve day for a limited overs match all bets that were placed after 45 minutes before the original scheduled start of play on the first day will be made void. This rule relates to all markets except those that have been unconditionally determined (e.g. in the win the toss and toss combination markets).

   4. 7.4Batsmen markets

      • If any player named in any 'Top Team Batsman' market is not chosen in the starting XI (or not selected as a named substitute in "super-sub" matches) all bets in that market will be void. If any player chosen in the starting XI (or selected as a named substitute in "super-sub" matches) does not bat, he will be deemed to have scored zero.
      • At least one ball must be bowled while a batsman is in bat (facing or not) for 'individual batsman runs' bets to stand.
      • If any player retires and does not resume his innings his score will stand.

8. CYCLING

   • Where there is a presentation ceremony, markets will be settled on the official result of the relevant governing body at the time of the ceremony, regardless of any subsequent disqualification or amendment to the result.
   • If there is no presentation ceremony, outcomes will be determined in accordance with the official result of the relevant governing body, regardless of any subsequent disqualification or amendment to the result (except if an amendment is announced within 24 hours of the initial settlement of the relevant market in order to correct an error in reporting the result).

9. DARTS

   • In the event of a match starting but not being completed, the player progressing to the next round will be deemed the winner (or in the case of the final the player declared the winner).
   • If a match is not completed for any reason then bets on 'any correct score' or 'next leg/game/set' market will be void unless the market has been unconditionally determined.
   • If a match is not completed for any reason then bets on any handicap market will be void unless the market has been unconditionally determined.

10. ROWING

    • If a crew or individual fails to start a competition or race all bets on these crews or individuals will be void, including bets on races in which this crew or individual compete. If no crew or individual completes a race then all bets will be void.
    • If a regatta is cancelled for any reason, all bets will be void, except those on markets in which the result is already known.
    • Where there is a presentation ceremony, markets will be settled on the official result of the relevant governing body at the time of the ceremony, regardless of any subsequent disqualification or amendment to the result.
    • If there is no presentation ceremony, outcomes will be determined in accordance with the official result of the relevant governing body, regardless of any subsequent disqualification or amendment to the result (except if an amendment is announced within 24 hours of the initial settlement of the relevant market in order to correct an error in reporting the result).

11. RUGBY UNION and RUGBY LEAGUE

    • 'Tournament points' and 'tournament tries' bets will apply to all playing time, including any extra-time in any match where an official result is declared.
    • For 'time of first try' bets, if the try is scored in the second half, the first half is deemed to have lasted 40 minutes, regardless of stoppage-time. If no try is scored, or the try is scored in second half stoppage-time or extra-time, the result is 80.
    • For the purpose of markets involving tries, penalty tries will count with the exception of 'first individual try scorer' markets where penalty tries will not count.

12. SNOOKER AND POOL

    • In the event of a match starting but not being completed, the player progressing to the next round will be deemed the winner (or in the case of the final the player declared the winner).
    • If a match is not completed for any reason then bets on 'any correct score' or 'next frame' market will be void.
    • If a match is not completed for any reason, bets on any handicap market will be void unless the market has been unconditionally determined.

13. SOCCER

    • If a match has not started (or if Betfair believes that a match will not have started) by 23:59 (local time) on its scheduled start date, then all bets will be void unless Betfair has knowledge that the match has been rescheduled to be played within three days of its original start date.
    • If a match starts but is later abandoned or postponed and is not completed (i.e. 90 minutes of play according to the match officials, plus any stoppage time) within three days of the scheduled start date, all bets will be void except for those on markets which have been unconditionally determined.
    • For Friendly matches, all match markets will be settled based on the result when the game ends (excluding any extra-time), regardless of whether or not the full scheduled duration is played.
    • If a match starts but is later abandoned or postponed but is completed (i.e. 90 minutes of play according to the match officials, plus any stoppage time) within three days of the scheduled start date, all bets will stand except if the match is restarted from the beginning. If the match is restarted from the beginning then all bets matched before the market went in-play will stand, but any bets placed in-play will be void, except for any bets placed in-play on markets which have been unconditionally determined, which will stand.
    • If a team is disqualified, thrown out or otherwise removed from a league, one of the following will apply:
    • If this happens before the relevant season has started, all bets on all affected markets will be void (except for those on markets which have been unconditionally determined);
    • If this happens after the relevant season has started, all affected markets will stand and the team will be deemed to have lost and all bets on that team will be settled accordingly in all relevant markets (assuming, of course, that it is not subsequently reinstated before the end of the season).
    • The relevant season will be deemed to have started once the first league game has been played. For the purposes of this rule, markets relating to individual matches will not be deemed to be "affected markets".
    • For 'time of first goal' bets (i.e. "First Goal Odds" markets), the first half is deemed to last 45 minutes, regardless of stoppage time. Also for these markets, please note that the "0 - 10 Minutes" selection covers the first 10 minutes of the match. In other words, it runs from 0:00 until just before the clock hits 10:00 minutes of play. The "11 – 20 Minutes" selection runs from 10:00 until just before the clock hits 20:00. The same principle applies to each of the other selections in this market.
    • In markets which relate to the number of fouls or incidents that occur, these will be determined on the basis of the number of incidents selected, rather than those awarded.
    • If no official result of a relevant governing body is available, the result will be determined by Betfair (acting reasonably) using information from independent sources. In such cases, if any new information comes into the public domain within 72 hours of settlement, then Betfair shall (acting reasonably) determine either: (i) whether the market should be reinstated or resettled in light of this new information; or (ii) whether or not to wait for further information before deciding whether to reinstate or resettle the market. Except where Betfair has announced that it is waiting for further information, any information that comes into the public domain more than 72 hours after a market has been settled shall not be considered by Betfair (regardless of whether or not such information may have led to a different result).

14. GOLF

    • Tournament bets will only be settled if the minimum number of holes stipulated in the Market Information has been completed.
    • Where there is a presentation ceremony, markets will be settled on the official result of the relevant governing body at the time of the ceremony, regardless of any subsequent disqualification or amendment to the result.
    • If there is no presentation ceremony, outcomes will be determined in accordance with the official result of the relevant governing body, regardless of any subsequent disqualification or amendment to the result (except if an amendment is announced within 24 hours of the initial settlement of the relevant market in order to correct an error in reporting the result).
    • If a player does not start a tournament then all bets on that player will be void.
    • Any player starting a tournament but withdrawing or being disqualified before the end of the tournament will be settled as a loser.
    • If a tournament is shortened and Betfair settles the tournament markets then all bets matched after the last completed round will be void.

15. ICE HOCKEY

    • All bets on "Regular Time" markets will be settled on the result at the end of regular time, excluding overtime. All bets on "Moneyline" markets will be settled at the result at the end of regular time including "overtime and any shootouts that may be played".
    • If a match does not start on the scheduled start date and is not completed within three days of the scheduled start date, all bets will be void except for those on markets which have been unconditionally determined.
    • If a match starts but is later abandoned or postponed then, within three days of the scheduled start date, (a) at least 55 minutes of play must have elapsed in any match; or (b) an official result must be 'called' by the relevant governing body; otherwise all bets will be void, except for those which have been unconditionally determined. In these instances, if the scores are tied then for "Moneyline" matches (where no tie is offered) dead heat rules will apply to bets on the outright match winner market.

16. MOTOR SPORT (which may include, amongst others, Formula One, Superbikes and the Dakar Rally)

    • If a race is abandoned and no presentation position or official result is declared all bets on that race will be void except for bets on any markets which have been unconditionally determined.
    • If the scheduled venue is changed after the market has been loaded by Betfair, all bets will be void.
    • On "head-to-head" bets (i.e. match bets) the driver/rider who finishes ahead or completes the most number of laps is deemed to be the winner.
    • In any case where there is no podium presentation, but the Market Information states that settlement of the relevant market will be based on the result at the time of the podium presentation, then the market will be settled on the official result of the relevant governing body regardless of any subsequent disqualification or amendment to the result (except if an amendment is announced within 24 hours of the initial settlement of the relevant market in order to correct an error in reporting the result).

17. SWIMMING

    • Where there is a presentation ceremony, markets will be settled on the official result of the relevant governing body at the time of the ceremony, regardless of any subsequent disqualification or amendment to the result.
    • If there is no presentation ceremony, outcomes will be determined in accordance with the official result of the relevant governing body, regardless of any subsequent disqualification or amendment to the result (except if an amendment is announced within 24 hours of the initial settlement of the relevant market in order to correct an error in reporting the result).

18. TENNIS

    • If a player or pairing retires or is disqualified in any match, the player or pairing progressing to the next round (or winning the tournament in the case of a final) will be deemed the winner. However if less than one set has been completed at the time of the retirement or disqualification then all bets relating to that individual match will be void.
    • All bets relating to the number of occurrences of certain events within a tournament will be void if the tournament is reduced in length, postponed or cancelled, except for those on markets which have been unconditionally determined.
    • All bets will stand regardless of changes to scheduled venues, including any changes to a different type of surface.
    • If the scheduled duration of a match is reduced or increased in the number of games/sets required to win, all bets will be void except for those on markets which have been unconditionally determined.
    • Where markets are offered on individual games or sets within a match, a retirement or disqualification during a game or set will render bets on that game or set market and all individual game or set markets void except those on markets which have been unconditionally determined.

19. SKIING

    • Where there is a presentation ceremony, markets will be settled on the official result of the relevant governing body at the time of the ceremony, regardless of any subsequent disqualification or amendment to the result.
    • If there is no presentation ceremony, outcomes will be determined in accordance with the official result of the relevant governing body, regardless of any subsequent disqualification or amendment to the result (except if an amendment is announced within 24 hours of the initial settlement of the relevant market in order to correct an error in reporting the result).
    • Unless stated otherwise in the Market Information, if an event is abandoned, postponed or cancelled, all bets will be void unless (a) the event is completed at the same venue within 7 days of the official scheduled completion date; or (b) a result is 'called' by the relevant governing body.
    • Betfair General Rules will apply for 'match bets'.

V 03/12 16/04/12

Terms and Conditions

BETFAIR TERMS AND CONDITIONS

Welcome to Betfair. We offer a wide portfolio of gaming and betting products and services.

If you want to bet or play games for real money, you will need open an account with us and deposit funds. When you open an account with us, you agree to be bound by our Account Terms and Conditions of Use.

Please read these Terms and Conditions carefully before opening an account with us.

See also our Privacy Policy, Cookie Policy and Conflict Resolution Policy, which are incorporated by reference into these Terms and Conditions. In the event of a discrepancy between these Terms and Conditions and any of the aforementioned documents, these Terms and Conditions shall prevail.

You should read our Conditions of Use and Betting before placing any bets.

You should read our Conditions of Use and Gaming before playing Betfair Casino or any other of our other games.

All references in these Terms and Conditions to "Betfair", "us", "our" or similar will be to Betfair International plc.

ACCOUNT TERMS AND CONDITIONS OF USE

BY CLICKING THE "I CONFIRM" BUTTON ON THE ACCOUNT OPENING SCREEN YOU WILL BE OPENING AN ACCOUNT WITH BETFAIR INTERNATIONAL PLC AND THEREBY CONSENTING TO BE BOUND BY THESE TERMS AND CONDITIONS. THEY SHALL REMAIN IN FORCE UNTIL EITHER YOU OR WE DECIDE TO TERMINATE THE CONTRACT, IN ACCORDANCE WITH THE CONDITIONS SET FORTH THEREIN.

Betfair is a public limited liability company registered in Malta under number C52779. Our registered offices are at Triq il-Kappillan Mifsud, St Venera, Malta, SVR 1851. Betfair is licensed and regulated in Spain by the Directorate-General for Gaming Regulation (Dirección General de Ordenación del Juego). The Directorate-General for Gaming is the regulator of all forms of gaming in Spain. For more information about the Directorate-General for Gaming visit http://www.minhap.gob.es/es-ES/Areas%20Tematicas/Ordenacion%20del%20Juego/Paginas/OrdenacionJuego.aspx.

1. Your Account

   In return for us accepting your application to open an account, you represent to us (acknowledging that we rely on these representations) the following:

   1. That you are at least 18 years of age, of sound mind and capable of taking responsibility for your own actions and that you can enter into legally binding agreements with us.
   2. You agree to provide us with accurate registration information, including but not limited to, your correct date of birth. You agree to inform us of any changes to this information.
   3. You are the person whose details are being provided in connection with your registration or, in the case of legal entities, you are a duly authorised representative of the legal entity in question.
   4. You are acting as a principal and not as an agent or representative on behalf of a third party.
   5. You are not involved in bankruptcy proceedings, whether voluntarily or under obligation; and
   6. You are located in Spain-

   Once you have opened a new account and have registered as a user, you will be entitled to access and use the gaming services in accordance with these Terms and Conditions and we will provide you with access to these gaming services in accordance with the conditions set forth in these Terms and Conditions. When using these gaming services, you will have the following rights:

   1. To obtain clear and true information about the rules that apply to any of the games in which you may participate as part of the Gaming Services, as well as any other relevant information relating thereto (including the amounts that you play, your account balance or the time you have spent playing the games).
   2. To obtain the prices to which you are entitled in accordance with the rules of the game or games in which you have participated.
   3. To submit to either Betfair or the Spanish National Gaming Commission (Comisión Nacional del Juego) any claim you deem necessary in relation to your use of our Gaming Services.

   You are responsible for keeping your contact details up-to-date on your account. Failure to do so may result in you failing to receive important account-related notifications and information from Betfair, including changes to Betfair’s terms and conditions.

   You are solely responsible for the security and confidentiality of your account. In particular, you agree to keep your username and password strictly confidential and that you are responsible for any misuse of your password and/or TAN. Provided that you have supplied us with the account information requested, we are entitled to assume that offers and payments are made by you. You should change your password regularly and never disclose it to a third party. You agree to protect your username and password in the same way that you would protect your bank cards and any failure to do so shall be at your sole risk and expense. If another person accesses your account, you are solely responsible for their actions, regardless of whether this access was authorised by you. You hereby indemnify us and hold us harmless against any costs, claims, expenses and damages whatsoever arising in connection with the use of or access to your account by any third party.

   You will not attempt to sell or otherwise transfer the benefit of your account to any third party and nor will you acquire or attempt to acquire an account which has been opened in the name of a third party.

2. Deposit and withdrawal of funds

   To bet or play Betfair’s games you need to deposit funds. All funds in your account are held in a Spanish bank account on your behalf to meet any payment obligations that you may incur when betting or playing the games on our site.

   You undertake that:

   1. All money that you deposit in our accounts is free of any illegality and, in particular, does not originate from any illegal activity or source; and
   2. All payments made into your account are authorised and you will not attempt to reverse a payment made into your account or take any action liable to cause such a payment to be reversed by a third party, in order to avoid any legitimate liability.

   You accept that all transactions are checked to prevent money laundering and that any transactions made by you which Betfair deems suspicious may be reported to the appropriate authorities.

   There are a number of controls and checks that take place before Betfair processes any funds withdrawal request. These checks are part of our ongoing commitment to maintaining the security of our customers’ funds. All withdrawal requests are therefore only processed once 12 hours have passed from the time the withdrawal request was made. Bear in mind that you will only be permitted to withdraw funds once Betfair has obtained a copy of your identification document (DNI, passport or equivalent document).

3. Privacy

   The information that you send to us will be processed in accordance with our Privacy Policy.

   You authorise us, at any time, to use any means that we consider necessary to verify your identity and creditworthiness with any third party providers of information.

   We reserve the right to record ALL telephone calls received or made by Betfair, and to check all information relating to gaming and betting activities, for which purposes you consent to the collection and handling of your personal details, which will be managed in accordance with our Privacy Policy.

   You also agree to indemnify us and hold us harmless in respect of the release of any personal or other data, in accordance with our Privacy Policy.

4. Indemnity

   You acknowledge that Betfair will hold information with respect to your identity, including but not limited to your name, address and payment details. You agree that we rely on this information when entering into this agreement with you and you agree to indemnify us against any falsehood or inaccuracy contained in the information you provide us.

5. Errors and Omissions

   You will inform us as soon as you become aware of any errors regarding your account and you will forfeit any amounts that appear in your account as a result of human error or technical fault.

6. Right of set off

   We are entitled, at any time and without prior notice, to set off any liability owed to us, including but not limited to, those connected to any Betfair account in your name or which we deem to be under your control, with the funds deposited in another Betfair account in your name or which we deem to be under your control.

7. Suspension or termination

   You may suspend or cancel your account at any time by providing notification. We may suspend or cancel your account if we discover or suspect that (i) you have breached or attempted to breach any of Betfair’s Terms and Conditions, rules or policies; (ii) you have breached or attempted to breach any law, rule or regulation; (iii) you have engaged or attempted to engage in fraud, money laundering, collusion, cheating or abuse of a promotion, or in any other dishonest activity; (iv) you have engaged or attempted to engage in any other behaviour that we deem contrary to Betfair’s interests. Following cancellation or suspension of your account. Betfair will return, in the ordinary course of events, the funds deposited in your account, in accordance with the applicable regulations.

   However, we reserve the right to withhold the funds in your account pending the resolution of any investigation (including any external investigation) where:

   1. we suspect you have acted in breach of these Terms and Conditions or any other agreement relevant to your activities on our site, including where we suspect the account has been linked with fraudulent or dishonest activity; and/or
   2. we have to withhold the funds in your account to comply with any advice, request or instruction received from a governmental, regulatory or enforcement authority.

   Upon resolution of any such investigation, we reserve the right to seize some or all of the funds in your account if we are satisfied that you have acted in breach of these Terms and Conditions or any other agreement relevant to your activities on our site. We will deal with any funds obtained by us in this manner at our sole and absolute discretion and/or in accordance with any advice, request or instruction received from any governmental, regulatory or enforcement authority.

   In addition, if formally requested by the police, gambling regulators or taxation or other authorities, or in the event that you fail to provide us with sufficient information to identify yourself in accordance with our own internal procedures or those imposed on us by regulatory authorities (wherever based), including the Spanish National Gaming Commission, we may suspend your account and all functionality relating to the use of your account (e.g. bet management and withdrawal of funds) and withhold any funds deposited in your account, pending determination of any criminal or other legal proceedings or investigation to which such a request may relate or until you provide the necessary 'know your client' or age verification information as appropriate.

   For the avoidance of doubt, at no point during any such period will interest accrue to you on any funds in your account.

   If you do not use your account for a continuous period of 24 months, we will suspend your account. If we are unable to contact you within one month from the date that your account is suspended, we may appropriate any funds remaining in your account.

8. Disputes with customers

   Complaints must be submitted by contacting our Customer Service Department. If your complaint cannot be resolved satisfactorily, you have the right to submit a complaint to the Spanish National Gaming Commission. We will record all telephone and electronic transactions with customers, in both our own interests and in those of our customers, and you consent to us doing so. In the event of a dispute that we cannot resolve, the relevant recordings may be made available to the Spanish National Gaming Commission.

9. Information services

   At any time, Betfair may give you access to a range of information and content (e.g. form data, live scores, results, video transmissions, etc.) via our website (including micro-sites), emails or any other means of communication. Betfair may also provide links to third party sites that may include information.

   This information is provided as is and for guideline purposes only. The use of such information is entirely at your own risk. To the fullest extent permitted by law, Betfair makes no representations nor offers warranties of any kind as to, including but not limited to, the accuracy, quality or completeness of the information.

   Betfair is not liable for any actions you may take as a result of relying on such information, nor for any losses or damages that you may suffer as a result of using this information or any third party website linked to Betfair.

   Links to third party websites do not constitute an endorsement by Betfair of the products or services available on these websites. The use you make of such websites is at your own risk and Betfair takes no responsibility for the content of these websites or the use you make thereof.

10. Betfair Forum

    From time to time Betfair may provide you with access to an online chat forum (the "Betfair Forum”). If you use the Betfair Forum, you agree to be bound by the Betfair Forum Terms and Conditions. The Betfair Forum Terms and Conditions are incorporated into these Terms and Conditions by reference.

    We shall not be liable to you for any defamatory postings made by you or published in relation to you. You agree to indemnify Betfair against any losses or damages that Betfair or any of its affiliated companies may suffer as a result of any Betfair Forum posting made by you.

11. Assignment

    You may not assign these Terms and Conditions, nor any part thereof, to a third party without Betfair’s written consent. Betfair may assign, transfer or novate any of the rights and obligations due to it under these Terms and Conditions to any third party at any time without notice to you.

12. Severability

    In the event that any provision of these Terms and Conditions is declared invalid or unenforceable by a competent authority, the relevant provision shall be amended to allow it to be enforced in accordance with the intention of the original text, to the fullest extent permitted by applicable law. The validity and enforceability of the remaining provisions of thee Terms and Conditions shall not be affected.

13. Dispute resolution

    In the event of a dispute arising between us and you, we each agree to follow the procedure set out in our Dispute Resolution policy, as amended from time to time.

14. Amendments

    We reserve the right to make changes to our site and all guides and policies included on our site at any time, including to these Terms and Conditions and the Conditions of Use for any of our products. We will make all reasonable efforts to inform you of any significant changes. You will be subject to the guides, policies, terms, conditions and agreements in force at the time you use our site. It is therefore your responsibility to regularly check these guides, policies, terms, conditions and agreements, as well as this Contract, to ensure that you agree with them. Your continued use of Betfair’s websites or services will be deemed to be your acceptance of any changes we may make.

15. Communications and notifications

    Your communications and notifications to us under these Terms and Conditions (other than those exchanges of information occurring in the normal operation of the site) should be sent to us as set out in the Contact Us section.

16. Entire agreement

    These Terms and Conditions and the terms expressly incorporated into them constitute the entire and only agreement between the parties with regard to their subject matter and both parties confirm that they have not been induced to accept these Terms and Conditions in reliance upon warranties, nor have they offered warranties of any kind (including in particular any warranty as to merchantability, fitness for purpose or uninterrupted functionality), nor made any statements, assurances, covenants, agreements, undertakings or commitments either to indemnify or of any other nature, other than those expressly set out in these Terms and Conditions and, to the extent that they have, they unconditionally and irrevocably waive any claims, rights or remedies which they might otherwise have had in relation thereto.

17. No waiver

    No failure or delay by a party to exercise any of its rights under these Terms and Conditions shall operate as a waiver thereof and no partial or single exercise of any such rights shall prevent further exercise of that or any other right.

18. Governing law and jurisdiction

    These Terms and Conditions shall be governed by such laws of the Kingdom of Spain as are in force at any time. By accepting these Terms and Conditions you agree to submit to the jurisdiction of the courts of the Kingdom of Spain.

    These Terms and Conditions may be drawn up in languages other than Spanish for reference purposes only. In the event of differences between the Spanish version of these Terms and Conditions and any version in a different language, the Spanish version shall prevail.

    The rights and obligations under these Terms and Conditions shall not be governed by the United Nations Convention on Contracts for the International Sale of Goods and its implementing legislation, the application of which is expressly excluded

19. Betfair Forum - Conditions of use

    1. The Betfair Forum is a separate service from Betfair’s websites and core services. The Betfair Forum is licensed and managed by TSE Global Limited ("TSEG"), whose registered office is at Waterfront, Hammersmith Embankment, Winslow Road, London W6 9HP. Use of the Betfair Forum is subject to the following terms and conditions, in addition to the terms and conditions of the Betfair websites. TSEG sets Betfair Forum policy and reserves the right to change its policies at any time, with or without prior notice.
    2. The Betfair Forum is intended for legitimate comment and constructive discussion and the sharing of opinions on sport, gaming and other matters. TSEG reserves the right to restrict posting privileges on the Betfair Forum of any users who have not made deposits into their Betfair account, who have not placed at least one bet, and/or who have not been "KYC'd" to Betfair’s satisfaction (i.e. who have provided sufficient identity-related data).
    3. The first time you post a message, you will be asked to enter a unique Betfair Forum username. For security reasons your Betfair Forum username should be different from your Betfair account username. It is not possible to change your Betfair Forum username once you have selected it. Only the Betfair account holder may use the Betfair Forum username designated for the Betfair account. TSEG may suspend or prohibit Betfair account holders from accessing the Betfair Forum. You are responsible for the content or actions associated with your Betfair Forum username.
    4. All users of the Betfair Forum agree not to post any content or links to content that TSEG deems:
       1. to be defamatory or that discloses information that the user has no legal right to disclose, or is otherwise illegal;
       2. to be (or contains anything which is) racist, vulgar, hateful, obscene, profane, threatening, insulting or offensive;
       3. is intended to impersonate another person or entity;
       4. may contain any form of advertising, promotional materials or any form of commercial activity;
       5. to contain any promotional material of any competitor of Betfair or of their products;
       6. to contain any virus, or links to any virus, corrupted files, "Trojan Horses", key loggers or any other malicious code or material that could cause harm to the computer, data or financial security of any party;
       7. to contain any intentionally false or misleading statements or links thereto or any other statement seeking to unfairly manipulate a bet;
       8. to be an attempt to collect or store data (including posting and/or canvassing email addresses) about other users;
       9. to be a misuse of Forum functionality (including but not limited to the report abuse function);
       10. to be protected by any form of intellectual property, whether registered or not, or by any contractual, statutory or equitable obligations of confidence (including, for example, information provided by third party betting information services);
       11. is or may amount to collusion or activities of a suspicious or criminal nature; and
       12. is in a language other than the native language of that particular forum.
    5. Although TSEG does not moderate the Betfair Forum, all conversations may be logged and recorded and there are controls to monitor the use of the Betfair Forum servers in response to complaints. TSEG reserves the right to delete or refuse any posting and/or to recommend to Betfair that it suspend or terminate any Betfair account for any reason at any time without notice. TSEG may revoke your Betfair Forum privileges if you act outside the guidelines set out in these terms and conditions.
    6. TSEG reserves the right to change these terms and conditions at any time by changing the version of these terms available online. The new versions of these terms and conditions shall be sent to you for your acceptance.
    7. Copyright in all information and materials on the Betfair Forum is owned by The Sporting Exchange Limited ("TSEL"). Users of the Betfair Forum hereby agree to assign any copyright in their present or future postings to TSEL to the fullest extent legally permissible.
    8. TSEG has no obligation to check the accuracy, completeness or truth of any information posted on the Betfair Forum. A procedure will be provided for notification of objectionable posts and, upon proper notification, TSEG will act expeditiously to remove any such material if, in its absolute discretion, it believes it appropriate to do so. TSEG excludes all liability for any reliance placed on information in postings.
    9. All Betfair Forum users must protect their username and password and hereby accept all risk from third party access caused by having misusing their account. Users agree to notify TSEG immediately if they suspect any misuse of their username/password.
    10. Users hereby agree to indemnify and hold TSEG and companies in the Betfair Group harmless against all costs, claims, liability or damage (including lawyer / client costs) resulting directly or indirectly from that user's breach of these terms and conditions.
    11. These terms and conditions are governed by the laws of Spain.
    12. The courts of Spain have exclusive jurisdiction.
    13. These Terms and Conditions may be produced in languages other than Spanish. In the event of differences between the Spanish version of the Terms and Conditions and the English version, the Spanish version shall prevail.
    14. Betfair’s Privacy Policy shall apply to your personal data. In addition to reserving the right to disclose your details (including any material you post on the Betfair Forum), in accordance with the Privacy Policy, you are hereby put on notice that, in the event of a complaint relating to any potentially defamatory material and/or material that otherwise breaches clause 4 of these terms, it is TSEG policy not to oppose an application to a court for the disclosure of personal data relating to posters in the Betfair Forum (or Betfair’s sites). Equally, it is TSEG policy not to disclose this data unless such an order is sought; or disclosure is permitted in accordance with the Betfair Privacy Policy; or disclosure is permitted by reason of any exemption in the Data Protection Act 1998 (which includes, amongst other things, the right to disclose suspicious content to the competent authorities). In this regard your attention is specifically drawn to clauses 4 and 10 of these terms. Please think carefully before posting.
    15. The publisher with respect to all Betfair Forum functions and services is TSEG.

    Please do not use the Forum for queries requiring a response from Betfair. Instead, contact the Helpdesk at soporte@betfair.es or by telephone on +34 902 88 60 45.

    All Forum-related queries should be sent to forum@betfair.com.

    V 01/11 - 30/11/11

BETTING – CONDITIONS OF USE

• SECTION 1: Betting – General Conditions (these are applicable to all bets placed on www.betfair.es)
• SECTION 2: Specific Conditions for fixed-odds sports betting
• SECTION 3: Special Conditions for Multiple Bets

SECTION 1: BETTING - GENERAL CONDITIONS

Betfair provides a platform upon which you can enter into various betting transactions in relation to the markets available on our site (“Markets”).

You can enter into betting transactions either:

1. On our website (the "Website Service");
2. By telephone (the "Telephone Service");
3. By mobile telephone ("Betfair Mobile"); or
4. Via the application programs interface ("API").

Please note that not all Betfair betting products are available through each of the betting channels set out above.

When we refer to "the Services" in the General Conditions we mean all the services listed above (where applicable).

CONDITIONS RELATING TO YOUR USE OF THE SERVICES

1. Licence to use our site

   Betfair grants you a limited licence to access our site, provided that you comply with this Agreement.

   The availability of our website does not constitute an offer or invitation by Betfair to use the site in any country in which betting for money is illegal.

   Your use of any data feeds we may provide to you confers no rights whatsoever to the content and related intellectual and industrial property rights contained on our site or on any such data feeds. You agree not to monitor, use or copy our web pages or any of our web content, including, without limitation, any price data. You will not attempt to hack, make unauthorised alterations or introduce any kind of malicious code to our site by any means. You will not (a) reverse engineer or decompile (whether in whole or in part) any software available through the site; or (b) make copies, modify, reproduce, transmit, alter or distribute all or any part of the site or any material or information contained on it. Any unauthorised use or reproduction will be prosecuted.

2. Use of our Services

   You understand that you may lose money on bets placed and accept that you are fully responsible for any such loss. You accept that under no circumstances will any amounts lost by you on any bet be recoverable from us.

   It is your responsibility to verify that you are permitted to bet with us in the country in which you reside and you agree that you will not bet with us while you are located in a country or jurisdiction which prohibits you from betting. In particular, you will not bet or attempt to bet with us if you are located in the United States of America or such other restricted jurisdictions as Betfair may from time to time determine.

   You undertake to use our services for legitimate betting purposes only. In particular you undertake not to (i) engage in any activity which has the purpose or effect of causing damage to or in any way hindering our business operations or generating or increasing a liability on us, including without limitation any tax, levy or duty from tax authorities; or (ii) bet on, or manipulate any individual Market in a manner which we believe has the purpose or effect of adversely affecting the integrity of the Market.

3. Your conduct

   You will not attempt to use our website to deliberately transfer money from one Betfair account to another.

   You will inform us as soon as you become aware of any errors in calculations on a betting transaction. We reserve the right to declare null and void any bets which are the subject of such an error.

   You agree not to disguise or interfere in any way with the IP addresses of the computer you are using to access the site, or otherwise take steps to prevent us from correctly identifying the actual IP address of the computer you are using while accessing the site.

   You agree it is your responsibility to account for any tax or duty imposed on you as a result of any of your betting transactions.

   You agree not to access any other Betfair account to use any of our services or products from which you have been self-excluded, during the period of any such self-exclusion.

   You will not make offensive comments, use offensive or pornographic material or make potentially defamatory or inflammatory remarks on the forums or any other part of our site, including within your own username or other information contributed to our site.

   CONDITIONS RELATING TO BETTING

4. Operation of our Services

   You are responsible for understanding the contents of our site and the operation of the Services and we reserve the right to change the format of the Services in order to improve such Services.

   We may determine when the Markets are open for betting and may close the Markets at any time at our absolute discretion. Though we will at all times use reasonable endeavours to settle Markets as quickly as possible, we give no assurances as to the timeframe in which Markets will be settled.

   We may take steps to block you from betting on our site if you are located in certain jurisdictions, such as, for example, the United States of America.

   You are entirely responsible for the information that you provide to us concerning the offer that you wish to place. We will not enquire into the reasonableness of any offer that you may make. We will not be liable for incorrect entries made by you, including data input errors with respect to the odds, price or stake on offer, or incorrect bet requests that you communicate to a Betfair Telephone Operator. If a Betfair Telephone Operator repeats back your bet request incorrectly, it is your responsibility to correct the bet request and inform the Betfair Telephone Operator of the error. Once you have confirmed the bet request to the Betfair Telephone Operator (whether or not that was the original bet that you requested) and your bet is matched, you will be liable for that bet if it loses.

   Betfair may, at its sole and absolute discretion, decide to suspend betting on a Market at any time (even if such suspension is earlier than anticipated by our rules and regulations) in the interests of maintaining integrity and fairness in the Markets. Betfair may also void certain bets or a Market in its entirety.

   In the interests of maintaining integrity and impartiality in the Markets, we may, at our sole and absolute discretion, decide to suspend betting on a Market earlier than anticipated by our rules and regulations and/or void certain bets or an entire Market.

5. Cancellation, termination, suspension and breach

   In accordance with these Terms and Conditions, we may at any time restrict your access to Betfair, suspend or terminate your account, withdraw your offers for bets, void any bets outstanding to your account or cancel and void any outstanding or matched bets at our absolute discretion, without the need to show just cause, including if:

   1. if there is a technological failure;
   2. we suspect that you are engaging in illegal or fraudulent activity;
   3. we suspect that you have, or may have, breached any part of this Agreement;
   4. we suspect you are acting in a manner that is detrimental to the conduct of our business or which may result in legal liability for you, us or third parties;
   5. we suspect that your account’s ‘public market data’ usage (‘public market data’ includes market prices, traded volumes and market depth) could represent ‘business usage’ (‘business usage’ includes any use by a betting operator or any use by an individual or organisation supplying data or services to a betting operator);
   6. we suspect that you may be having difficulties obtaining credit; or
   7. we have the right to do so under our Rules and Regulations.

6. Gambling by minors

   If we are notified that you are under 18 or were under 18 or were excluded when you entered into any betting transactions on our site ("under age"):

   1. we will immediately prevent you from entering into any betting transactions or making any withdrawals from or use of your account;
   2. we will investigate the claim that you are or were under age, including whether in fact you have been betting as an agent for or at the behest or on behalf of another person;
   3. if we find that you are or were under age, all winnings which have accrued and remain in your account or which are otherwise due to be credited to your account shall be paid to us;
   4. you must pay Betfair on demand all winnings obtained from betting whilst under age. Should you fail to comply with this obligation, we will seek to recover from you or compensate with bets placed by you any winnings paid to you as a result of bets placed, together with the costs of such recovery. Any sums recovered will belong to Betfair; and
   5. we will not return to you any charges paid by you to us in respect of bets made whilst you were under age.

7. Minimum and maximum bet stakes

   Depending on the product or type of market you are betting on, certain minimum bet amounts apply. These minimum bets are subject to change and may differ depending on whether you use our site or the Telephone Betting Service. You are not permitted to place bets or try to place bets that are below the minimum bet amount and we may close your account permanently if you do so.

   Your betting limit is represented by the lesser of: (i) your 'Available to Bet' balance shown in your account and (ii) your ‘Exposure Limit’ (which is available in the “Account Summary” tab in “My Account”). However, in the event that we process an offer for a bet or the acceptance of a bet for an amount outside the applicable thresholds, this bet will remain valid.

8. Bet settlement

   Subject to these General Conditions and any applicable Specific Conditions, we will settle Markets in accordance with our Rules and Regulations. We reserve the right to reverse or amend settlement in the event of a Market being settled incorrectly. This may lead to amendments being made to your account to reflect changes in Market settlement and if there are insufficient funds in your account we may demand that you deposit funds into your account to cover the outstanding balance.

   The win or loss amount for your bets on a Market will be rounded to the nearest two decimal places. If the amount ends in 0.5 it will be rounded up.

   CONDITIONS RELATING TO US

9. Payment structure

   Please refer to the Betfair Charges section in the "About Us" section, which sets out in detail how all commission and charges are calculated.

   We will calculate the amounts that you owe us and deduct these amounts from your account. The amounts you owe us will be rounded to the nearest two decimal places. If the amount ends in 0.5 it will be rounded up.

10. Matters beyond our reasonable control

    Without prejudice to our obligations under the various laws and regulations of the jurisdictions in which we are licensed to operate, and to the extent permitted by the Law in your jurisdiction, we are not liable for any loss or damage that you may suffer by virtue of any: natural disaster, power cut; trade or labour dispute, error or omission of any government or authority; obstruction or failure of telecommunication services; or any other delay or failure caused by a third party or otherwise outside of our control. In such cases, we reserve the right to cancel or suspend our services without incurring any liability.

    We are not liable for the failure of equipment or software, howsoever caused, regardless of where it is located or administered from, or whether or not it is under our direct control, that may impede the operation of the Services, the placing of offers for bets or the matching thereof, or prevent you from being able to contact us.

    To the extent permitted by the Law in your jurisdiction, we will not be liable for any failure to perform by a third party to this Agreement.

11. Indemnity

    You agree to indemnify and hold us and our associated companies, affiliates, officers, directors, agents and employees harmless from any liabilities, claims or demands made by any third party arising out of your breach of this Agreement (including documents incorporated by reference) or out of your violation of any law or the rights of any third party.

    You acknowledge that Betfair will hold information with respect to your identity, including but not limited to your name, address and payment details. You agree that we rely on this information when entering into this agreement with you and you agree to indemnify us against any falsehood or inaccuracy contained in the information you provide us. For more information on how Betfair protects your personal data, refer to our Privacy Policy.

12. Limitation of liability

    We exclude, to the maximum extent permitted by law, all representations and warranties as to the satisfactory quality and/or fitness for its intended purpose and/or accuracy and completeness of the Services.

    To the maximum extent permitted by law, we will not be liable to you for any loss that you may incur as a result of misuse of your password, or in the case of the Telephone Service, of your telephone access number, and we accept no liability resulting from its unauthorised use, whether fraudulent or otherwise.

    To the maximum extent permitted by law, neither we nor any of our suppliers accept any liability, however arising, for any losses you may incur as a result of using the Services. Under no circumstances will our liability under this Agreement or for breach of contract, tort, equity or otherwise exceed your exposure limit as specified in your account. Under no circumstances, and to the maximum extent permitted by law, will we be liable for any indirect, special or consequential damages, loss of profits (direct or indirect) or the benefit of any bet arising from breach of contract, negligence, equitable duty (including for the avoidance of doubt in relation to any bets or Markets voided by us) or other liability, even if we had been advised of or known (or should have known) of the possibility of such damages or loss.

    Nothing in this Agreement excludes our liability with respect to death and personal injury resulting from our negligence, or that of our employees, agents or subcontractors.

13. Industrial and intellectual property

    The Sporting Exchange Limited ("TSEL") forms part of the Betfair group of companies and is the owner of:

    1. all copyright in and to our site, including, without limitation, rights in databases and all rights in any price data and related content on our site, except for certain third party rights (referred to below);
    2. all trade mark rights, whether registered or unregistered, and all rights to the BETFAIR name and logo; and
    3. the domain name, which is our uniform resource locator (url).

    The following use of price data or any other data or content from our site via an API or any other Betfair data from any other source (together, “Betfair Data”) is strictly prohibited without the specific prior written consent of TSEL:

    1. commercial use by any person; and/or
    2. the use for any purpose by a competitor of the Betfair group of companies, or an employee, contractor or agent of any such competitor (“Restricted Person”), provided always that such Restricted Persons may place bets. Screen scraping, web scraping or any other automated or manual collection of Betfair Data, for commercial use by any person and/or for any use by a Restricted Person, is expressly prohibited.

    Any unauthorised use of any of the above rights may result in prosecution or other legal action being taken against you.

    You hereby assign to TSEL absolutely, all copyright and other industrial and intellectual property rights throughout the world in all media, whether currently in existence or hereafter developed, for the full period of copyright, including by way of present assignment of future copyright and all other rights, in any offers for bets or bets that you place on our site.

    All data licensed to Betfair and/or TSEL by third parties is provided for your use on our site and may not be used for any commercial purposes without the consent of the third parties in question.

SECTION 2: SPECIFIC CONDITIONS FOR FIXED-ODDS SPORTS BETTING

Betfair provides a platform on which our customers registered in Spain can make offers for bets, which we may or may not accept. You may make offers for bets on the various markets available on betfair.es ("Markets").

Please read these Specific Conditions and the General Conditions carefully before making any offers for bets on our site.

You must agree to be bound by these Specific Conditions as well as the General Conditions (together "the Agreement").

SPECIAL CONDITIONS RELATING TO YOUR USE OF OUR WEBSITE

1. Your conduct

   You will at all times place your bets in good faith and in particular you will not place bets in breach of any sporting rules, regulations or codes of conduct which apply to you.

2. Your offers for bets

   An offer which you make for a bet is open for acceptance by Betfair as a single counterparty in whole or in part, in accordance with this Agreement.

   We reserve the right to refuse to accept your requests to place bets.

SECTION 3: SPECIFIC CONDITIONS FOR CUSTOMERS PLACING MULTIPLE BETS

You can make offers for multiple bets, which we may or may not accept.

Please read these Specific Conditions and the General Conditions carefully before making any offers for multiple bets on our site. You must agree to be bound by these Specific Conditions as well as the General Conditions (together "the Agreement").

SPECIAL CONDITIONS RELATING TO MULTIPLE BETTING

1. Placing bets

   An offer which you make for a bet is open for acceptance by Betfair as a single counterparty in whole or in part, in accordance with this Agreement.

   Once Betfair has accepted your offer, you will not be allowed to change the terms of the bet or cancel or withdraw from the bet. Betfair's acceptance of an offer concludes the bet.

2. Bet settlement

   We are not liable, to the maximum extent permitted by law, for the settlement of any offers for bets if, for any reason, we fail to process an instruction in good time.

V 01/12 - 03/06/2012

BETFAIR GAMING – CONDITIONS OF USE

Please read these conditions of use ("Gaming Conditions") carefully before playing any games on betfair.es ("the Games"). By playing the Games or any of them, you agree to be bound by these Gaming Conditions.

If you wish to play the Games for real money, you will need to open an account.

BY PLAYING ANY OF THE GAMES, YOU AGREE TO BE BOUND BY THESE GAMING CONDITIONS.

CONDITIONS RELATING TO YOUR PLAYING GAMES ON OUR SITE

1. Licence to use our site

   Betfair grants you a limited licence to access our site, provided that you comply with these Gaming Conditions.

   The availability of the Games on our site does not constitute an offer or invitation by Betfair to use the site in any jurisdiction in which such use is illegal. We reserve the right to attempt to block you from playing the Games if you are located in a jurisdiction where the playing of games is illegal.

   Your use of our site confers no rights whatsoever to the content and related intellectual property rights contained on our site. You agree not to monitor, use or copy our web pages or any of our web content. You will not attempt to hack, make unauthorised alterations or introduce any kind of malicious code to the site by any means.

2. Licence to use the Software

   Betfair grants you a limited licence to download (if necessary) and to use the software for the game you wish to play ("the Software") provided that you comply with these Gaming Conditions.

   You will only use the Software to play the Games in accordance with these Gaming Conditions. If you become aware that the Software is being used in any manner not authorised by these Gaming Conditions, you will immediately notify Betfair.

   You will not (a) reverse engineer or decompile (whether in whole or in part) the Software; or (b) make copies, modify, reproduce, transmit, alter or distribute the Software or any of the material or information contained on it. Any unauthorised use or reproduction will be prosecuted.

   You agree that you will not use the Software for any unlawful purposes or for the purposes of sending or transmitting any data or other material:

   1. in a manner that constitutes a violation or infringement of the rights of any third party (including, but not limited to intellectual property rights);
   2. that has harmful, or destructive or damaging properties;
   3. that may constitute any form of collusion; or
   4. which is likely to cause harm or damage to the computer systems, network or equipment of any third party.

   Betfair issue upgraded versions of the Software from time to time and will make such upgraded versions available to you. All such upgrades shall be deemed to be Software for the purposes of these Gaming Conditions.

3. Use of our site

   You can only play the Games for money if:

   1. you are 18 years of age or over; and
   2. You are not excluded from accessing the Games for money.

   It is your responsibility to verify that you are able to play the Games for money in the country in which you are accessing our site. If you are not so entitled, Betfair reserves the right to:

   1. immediately prevent your participation in Games and/or prevent your making any withdrawals from or use of your account;
   2. release all winnings which have accrued and remain in your account or which are otherwise due to be credited to your account to us in accordance with these Gaming Conditions and the applicable regulations and to deal with them as directed by the relevant authorities;
   3. require you to pay to Betfair, or as Betfair so directs, any winnings already received by you and/or by anyone acting on your behalf; and
   4. report you to the relevant authorities.

   You understand that you may lose money when playing the Games and accept that you are fully responsible for any such loss. You accept that under no circumstances will any amounts lost by you be recoverable from us.

4. Your Representations

   In consideration for us allowing you to play the Games, you represent to us (and acknowledge that we rely on these representations) as follows:

   1. Your participation in the Games is personal and not professional;
   2. You are solely responsible for recording, reporting, paying and accounting to any relevant governmental or taxation authority for any tax or other levy that may be payable on any winnings;
   3. You are solely responsible for the acquisition, supply and maintenance of all of the computer equipment and telecommunications networks and Internet access services and all other consents and permissions that you need to use in order to access our site;
   4. You fully understand the methods, rules, and procedures of the Games and, where and when appropriate, will seek advice or help when using our site;
   5. By accepting any winnings, you consent to Betfair's use of your name for advertising and promotional purposes, without additional compensation being paid to you except where prohibited by law;
   6. You will place all wagers on Games through the various user interfaces provided on our site and you will not wager through other means, including the use of a "robot" player;
   7. You will not choose a Games nickname and/or alias that is defamatory, offensive, pornographic or in any way intended to impersonate a real person or brand. Betfair reserves the right to amend your nickname and/or alias in its absolute discretion if it believes you have breached this representation;
   8. You will not make offensive comments, use offensive or pornographic material or make potentially defamatory or inflammatory remarks in relation to any "chat" or "forum" facilities we provide and you accept that any postings made by you can be passed on to the relevant authorities should we deem this appropriate;
   9. You will not disguise or interfere in any way with the IP address of the computer you are using to access the site or otherwise take steps to prevent us from correctly identifying the actual IP address of the computer you are using whilst accessing our site; and
   10. You accept and agree to abide by the rules of the Games, as set out on our site, and any rules and terms for any promotions or loyalty schemes in which you participate, each as set out on our site from time to time.

   CONDITIONS RELATING TO YOUR USE OF OUR SITE

5. Cancellation, Termination, Suspension and Breach

   We may restrict your access to our site, prohibit you from participating in any and/or all Games, freeze your chips, restrict seating and/or prohibit players from playing in a particular Game (including restricting two or more players from playing together at the same game), refuse or limit any wager you make, withhold payment of your winnings in accordance with these Gaming Conditions, suspend or terminate your account in our absolute discretion without cause at any time including, without limitation, if:

   1. there is a technological failure;
   2. we believe that you have breached any of these Gaming Conditions;
   3. you attempt to manipulate or ascertain information concerning the Software code or are involved in collusion;
   4. you tamper or attempt to tamper with the Software in any way;
   5. you are committing any offence, e.g. by attempting to access the Games from a jurisdiction where playing the Games is illegal;
   6. you publish any actual or potentially defamatory, offensive, racist, harmful or obscene language or material; or
   7. we suspect that you may be having difficulties obtaining credit.

   CONDITIONS RELATING TO US

6. Changes to the Games

   Betfair may, alter or amend or withdraw any particular Game or any part thereof, and may add other Games at any time, and may alter prices, features, specifications, capabilities, functions and/or other characteristics of the Games at any time. We will use our reasonable endeavours to notify you of any material change to any existing Game.

7. Matters beyond our reasonable control

   We are not liable for any loss or damage that you may suffer in respect of an event of Force Majeure. For the purposes of these Gaming Conditions, "Force Majeure" means any event outside our reasonable control affecting our ability to perform any of our obligations under these Gaming Conditions. In any case, please take into account that we adopt at all time all the necessary measures in order to ensure the continuity of the gaming services.

8. Errors and Omissions

   If there is any discrepancy between the gaming results on your computer and the results on our server, the results on our server shall be final and binding.

9. Indemnity

   You agree to indemnify and hold us and our associated companies, affiliates, officers, directors, agents and employees harmless from any liabilities, claims, losses or demands made by any third party arising out of your breach of these Gaming Conditions or any of them (including documents incorporated by reference) or out of your violation of any law or the rights of any third party.

10. Limitation of liability

    The Software is provided to you "as is", without warranty of any kind, either express or implied, including, but not limited to, implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, or non-infringement of third party rights. Betfair does not warrant that the operation of the Games or the Software will meet your requirements or be uninterrupted or error free or secure or that any defects are correctable or will be corrected. To the maximum extent permitted by law, the entire risk as to the use, quality and performance of the Games and the Software lies with you. In addition, any security mechanisms included on our site or in the Software have inherent limitations, and you must determine that they meet your requirements.

    To the maximum extent permitted by law, Betfair's maximum liability to you or any third party arising out of these Gaming Conditions or your use of our site or the Software, whether for breach of contract, equitable duty or in tort or otherwise, will be limited to whatever amount you paid to us whilst playing the Games. Nothing in these Gaming Conditions shall limit Betfair's liability for death or personal injury caused by our negligence.

    In no event, and to the maximum extent permitted by law, will Betfair, its licensees, distributors, parents, subsidiaries, affiliates and all of its officers, directors and employees, nor anyone else involved in creating, producing or delivering the Games or the Software, be liable for any damages or losses whatsoever, including, without limitation, special, indirect, consequential, incidental or punitive damages, arising out of or in connection with these Gaming Conditions or the use or performance of the Games or the Software. this disclaimer and limitation applies regardless of the cause or nature of the losses or damages including, without limitation, lost revenue or profits (whether direct or indirect), interruptions, loss of data, inaccurate results, or delays, however arising and regardless of the theory of liability, even if Betfair received prior notice of the possibility of such damages.

    If you are using any third party equipment, software or services (collectively, the "third party goods/services") in connection with your use of our site or the Software, the entire risk as to the quality and performance of such third party goods/services rests with you. Should such third party goods/services prove defective, you assume the entire cost of all necessary repairs or corrections.

    In no event will Betfair, its licensees, distributors, parents, subsidiaries, affiliates and all of its officers, directors and employees, nor anyone else involved in creating, producing or delivering the Games or the Software, be liable for any damages which may be caused by the interception or misuse of any information transmitted over the Internet.

    Nothing in these Gaming Conditions shall limit or exclude liability for personal injury or death, nor for representations made fraudulently.

11. Intellectual property

    The Sporting Exchange Limited ("TSEL"), part of the Betfair group of companies, is the owner of:

    1. all copyright and related rights in and to our site, including, without limitation, rights in databases;
    2. all trade mark rights, whether registered or unregistered, in and to BETFAIR and the BETFAIR logo; and
    3. patents owned by the Betfair group of companies.

    Any unauthorised use of any of these rights may result in prosecution or other action being taken against you.

    You hereby assign to TSEL absolutely, any and all copyright and other intellectual property rights throughout the world in all media whether now known or hereafter developed, for the full period of copyright, including by way of present assignment of future copyright and all other rights whatsoever, in any bets, chat postings, game play or any other interaction made by you whilst playing the Games.

    CONDITIONS SPECIFIC TO CUSTOMERS WISHING TO PLAY POKER

12. Company and licensing details

    Betfair International Plc provides the platform on our site on which you can play poker or any other games that we may provide from time to time.

    Betfair Entertainment Limited is a company registered in Malta and located at Triq il-Kappillan Mifsud, St Venera, Malta, SVR 1851 and, if you play the Games on ttp://poker.betfair.es, references to "Betfair", "we", "us" and/or "our" in these Conditions are to Betfair International plc.

    Betfair is licensed to provide poker through ttp://poker.betfair.es pursuant to a licence granted to PT Entretenimiento Online EAD by the General Directorate of Gambling Regulation.

13. Location

    All poker games on http://poker.betfair.es are deemed to take place in the territory of Spain. When you leave http://poker.betfair.es your account is adjusted to reflect your wins or losses from your session.

14. The Software

    PT Entretenimiento Online EAD owns and operates the Software and licenses it to Betfair International plc enabling you to play poker on http://poker.betfair.es.

15. Rake

    We charge a fee on both real money cash tables and real money tournament registrations ("the Rake"). The Rake is deducted from every cash game pot at a rate of 5%, up to a predetermined maximum amount which varies according to how many players are in the hand. Please consult the table below for full details as to how the Rake is calculated. We reserve the right to amend how and when the Rake is calculated.

    No Limit – Pot Limit
    Starting Blinds	Up to Blinds	Players	Rake increments	Pot	Cap		Rake (%)
    0.01 - 0.02	0.02 - 0.05	2	0,01€	0,15€	0,50€		6.67%
    		3 to 10	0,01€	0,15€	1,00€		6.67%
    0.05 - 0.10	0.10 - 0.20	2	0,01€	0,17€	0,75€		5.88%
    		3 to 4	0,01€	0,17€	1,50€		5.88%
    		5 to 10	0,01€	0,17€	2,00€		5.88%
    0.25 - 0.50	0.25 - 0.50	2	0,01€	0,17€	1,00€		5.88%
    		3 to 4	0,01€	0,17€	2,00€		5.88%
    		5 to 10	0,01€	0,17€	3,00€		5.88%
    0.50 - 1.00	1.00 - 2.00	2	0,05€	0,90€	1,00€		5.56%
    		3 to 4	0,05€	0,90€	2,00€		5.56%
    		5 to 10	0,05€	0,90€	3,50€		5.56%
    2.50 - 5.00	And up	2	0,05€	0,90€	1,00€		5.56%
    		3 to 4	0,05€	0,90€	2,00€		5.56%
    		5 to 10	0,05€	0,90€	3,50€		5.56%
    Limit
    Starting Blinds	Up to Blinds	Players	Rake increments	Pot	Cap		Rake(%)
    0.02 - 0.04	0.25 - 0.50	2 to 10	0,01€	0,15€	1,00€		6.67%
    0.50 - 1.00	1.00 - 2.00	2	0,01€	0,16€	1,00€		6.25%
    		3 to 4	0,01€	0,16€	1,50€		6.25%
    		5 to 10	0,01€	0,16€	2,00€		6.25%
    2.00 - 4.00	And up	2	0,05€	0,85€	1,00€		5.88%
    		3 to 4	0,05€	0,85€	2,00€		5.88%
    		5 to 10	0,05€	0,85€	3,00€		5.88%

16. Miscellaneous

    Betfair International plc has in place a system for acknowledgment and settlement of any complaints and claims made by participants or any other persons who may be affected by its licensed activities as further detailed in the General Terms and Conditions.

    The rules of individual poker games offered by Betfair International plc are available at http://poker.betfair.es.

CONDITIONS SPECIFIC TO CUSTOMERS WISHING TO PLAY GAMES IN THE CASINO

17. The Software

    Various companies own and operate the Software and license it to Betfair, enabling you to play the Games on http://casino.betfair.es.

18. Maximum Payout

    Maximum cumulative profit on all games accessible from the Casino Tab of the Betfair Website (excluding progressive jackpot wins) [in a 24 hour period by each customer shall be capped at £1,000,000. If your profits exceed this sum in any 24 hour period any additional bets or wagers made within the same period shall be void and any associated sums bet or wagered by you shall be returned to you. If a bet or wager is made by you that takes your profits over the £1,000,000 limit within the 24 hour timeframe you will be paid out up to £1,000,000 and any excess profits may, at our discretion, not be paid to you provided always that, of the original sum bet or wagered, an amount shall then be returned to you pro rata in relation to the benefit lost.

V01/13 - 07/01/13

About Us - Privacy Policy

BETFAIR'S PRIVACY POLICY

Introduction

Betfair wants visitors to its website to know that we are just as concerned as you are about the privacy of any personal information that you may choose to provide us with ("Personal Information"). In this respect we have made a significant investment in a first class Information Security Management System, which has been accredited with ISO 27001 certification.

"Personal Information" is any information about you, including your name and address, date of birth, payment card details, details of betting transactions and account transfers and any other information you may wish to provide. Betfair makes every possible effort to ensure that our business practices that involve the use of your Personal Information comply with privacy regulations. Accordingly, in this document (the "Privacy Policy"), Betfair wants not only to advise you of your privacy rights but also explain how we intend to respect them.

Any reference to "Betfair" in this Privacy Policy means Betfair International Plc (the body "Responsible for the Processing of Data"). The "Group" means Betfair Group Plc and all or any of its direct or indirect subsidiary companies, joint venture partners and their related companies, wherever located in the world, as may exist from time to time.

How is your Personal Information collected by our website?

Personal Information may be submitted on our website from two areas:

1. Public Area

   If you provide your name and address on the public area of this website in order to request information about our products and services, you may voluntarily provide additional personal information. You will be asked to provide your personal information in this area for the purposes of registering with Betfair and opening an account with us.

2. Private Area

   If you are already one of our customers and have opened an account with us, you must use a password to enter the Betfair website. A "session cookie" is used to enable you to leave and re-enter our website without re-entering your password. Our web server will record the pages you visit within our website.

To ensure a good quality of service we may monitor and record any communication you have with us whether in writing, by phone or by email. Email is not encrypted to / from either the public or private areas of this website. Betfair recommends that, with the exception of your name and username/TAN, you do not send us Personal Information by e-mail. Any information which you transmit to us is done so at your own risk.

How we use Cookies on our Site and what Information we collect

Betfair use cookies on your browser to provide you with a better experience. Please see our Cookie Policy.

How will your Personal Information be used?

Betfair will collect and process your Personal Information and store it on our electronic and/or physical databases in order to allow you to access and make use of our website, to allow you to participate in the services offered, to administer your account, to maintain our accounts and records, to monitor website usage levels and the quality of the service we provide and to inform you, from time to time, about products and services that we consider may interest you and for related purposes. If you do not wish to receive marketing, promotional or sales material from Betfair in the future, please email us at the following address: soporte@betfair.es.

Betfair will also retain your personal information and may analyse it in order to investigate any actual or suspected criminal activity or, in respect of any event featured on our website, any threat to the integrity of that event and/or breaches of the rules of that event as laid down by the relevant governing (including sporting) bodies. All rights in the manner of recording your Personal Information held by Betfair (including copyright and database rights) are and shall remain the property of Betfair.

Telephone calls and betting data relating to users will be recorded and may be actively monitored, for which purposes all users hereby consent.

Where and to whom can personal information be disclosed?

Your Personal Information may, for the purposes described above, be transferred or disclosed to any company within the Group (as defined in the applicable local legislation, i.e. article 42 of the Spanish Commercial Code), which may be located in countries such as the United States, where there is no equivalent privacy protection or, subject to an appropriate agreement on the processing of data, to third parties for the processing of your Personal Information on our behalf. The Group may, from time to time, retain third parties to process your Personal Information for the purposes listed above and such processing will be governed by a contract in the form required by law. Where required by law, your Personal Information may also be disclosed to an applicable governmental, regulatory, sporting or enforcement authority. Additionally, in circumstances where we deem it appropriate, your Personal Information may be disclosed to a regulatory authority (whether at the request of such authority or otherwise), which has issued Betfair with a gambling operating licence. Your Personal Information may also be disclosed to any regulatory or sporting body to monitor the integrity or enforce the rules of a sport or game and/or prevent and detect crimes and with whom the Group has agreements (Memoranda of Understanding or "MOUs") from time to time for the sharing of such data. Your Personal Information may likewise be disclosed where the Group considers that there are reasonable grounds to suspect that you may be involved in a breach of the aforementioned rules or the law, have knowledge of a breach of such rules or the law or otherwise pose a threat to the integrity of the sport or game in question. These bodies may then use your Personal Information to investigate and act on any such breaches in accordance with their procedures.

In connection with the above purposes it may be necessary, or be a legal requirement, for Betfair to disclose information to entities located in countries outside the European Economic Area (EEA), such as the United States, where equivalent privacy protection does not exist. In each case this will be carried out in accordance with the appropriate technical and organisational security measures. By agreeing to this policy, by use of the Betfair site or otherwise, you agree that Betfair may store and use historical data relating to you and your account(s) for the purposes outlined in this policy.

Betfair has signed MOUs with the following regulatory and/or sporting bodies:

• British Horseracing Authority
• Association of Professional Tennis Players
• Darts Regulation Authority
• International Cricket Council
• Cricket Australia
• Rugby Football League
• English Football Association
• National Horseracing Authority of South Africa
• UEFA
• Greyhound Board of Great Britain
• Thoroughbred Racing Protective Bureau (US horseracing)
• Grand Slam Committee
• Lawn Tennis Association
• International Tennis Federation
• WTA (Women’s Professional Tennis)
• Australian Football League
• Rugby Football Union
• British Darts Organisation
• Royal Belgian Football Association
• Irish Football Association
• Turf Club (Irish horseracing)
• Football Association of Ireland
• Football Federation of Australia
• Racing Victoria Limited
• Racing Services Tasmania
• National Rugby League Limited
• Lawn Tennis Association of Australia Limited
• PGA Tour of Australasia Limited
• Deutscher Tennis Bund e.V (German tennis)
• Racing and Wagering Western Australia
• Australian Rugby Union
• Harness Racing Queensland
• Thoroughbred Racing South Australia
• Greyhound Racing South Australia Limited
• Harness Racing South Australia
• Greyhound Racing New South Wales
• Racing New South Wales
• Harness Racing New South Wales
• National Hockey League
• World Snooker Ltd
• Harness Racing Victoria
• Greyhound Racing Victoria
• Tennis Integrity Unit
• Racing Queensland Limited
• New Zealand Racing Board
• Victorian Racing Integrity Commissioner
• Professional Squash Association

Further MOUs may have been signed with other organisations, the details of which are available on request.

Consent

By providing your Personal Information and registering with us or logging on with us when you enter our website, you explicitly consent to the body Responsible for the Processing of Data processing and disclosing your Personal Information for the purposes of this policy, and in any other manner set forth herein, or as otherwise provided for in the Terms and Conditions. If you wish to qualify, vary, modify or limit your consent in relation to marketing communications or in circumstances where any processing of your data may cause damage or distress or such other circumstances as permitted by law, then you may do so by notifying us in writing.

General information

You may exercise your rights of access, rectification, erasure and objection with regards your Personal Information by sending a detailed application, in accordance with the applicable legislation, accompanied by a valid copy of your passport or identity document to our email address: soporte@betfair.es. Should you decide to contact us by any other means, our contact details are located on the "Contact Us" pages of our website.

Betfair reserves the right to change the Privacy Policy, including altering the purposes for which it processes your Personal Information. In the event that Betfair considers it appropriate to make any such change, the Privacy Policy will be updated and posted on our site. We will contact you to obtain your agreement to these changes.

For more information about the members of the Group or where they operate, or to obtain a copy of your Personal Information or for any other queries you may have about our Privacy Policy, please contact us. Again, our contact details are located on the "Contact Us" pages of our website.

V 01/12 04/06/12

© 2011 The Sporting Exchange Limited. All rights reserved BETFAIR® is a registered trade mark of The Sporting Exchange Limited.

Cookies Policy

What is a cookie?

Cookies are text files containing a small amount of information that are downloaded to your device when you visit a website. Cookies are resent to the original website on subsequent visits.

Cookies perform various different functions, such as allowing you to efficiently browse between pages, remembering your preferences and improving your general user experience. Cookies can also be used to help to ensure the online adverts you receive are more relevant to your specific needs and interests

The Betfair website uses cookies to manage login sessions, provide personalised web pages, monitor browsing and to tailor advertising and other content to reflect your specific needs and interests.

Betfair uses cookies to maintain the functioning, efficiency and ease of use of its website. By using Betfair’s website you agree to the use of cookies.

You can change your browser configuration to block all cookies or some of them. To do this follow the instructions provided in the Internet Options section of your browsers. However, if you change your browser configuration to block cookies, Betfair’s website will cease to function correctly (for example, you may not actually be able to place any bets).

If you would like more information about cookies see further information.

The types of cookies Betfair use are:

Essential Cookies

Performance Cookies

Functionality Cookies

Targeting Cookies

Essential Cookies

Essential Cookies are cookies which are necessary in order to navigate a website and to perform specific functions, such as accessing secure areas. Without these cookies, it would not be possible to provide specific online services and functions, such as logins, placing bets, depositing funds, managing your account and viewing recent prices.

We use Essential Cookies to…

• Remember information you've entered on order forms when you navigate to different pages in a single web browser session.
• Maintain your betslip selections as you navigate around the site.
• Identify you as being logged into Betfair.es
• Make sure we deliver the correct site features for your geographic location.

Cookies we have defined as Essential Cookies will NOT be used to…

• Gather information that could be used to advertise products or services to you.
• Remember your preferences or username beyond your current visit.

Some examples of essential cookies that Betfair sets:

SSOID	This cookie is the main cookie used across Betfair’s products and is used to identify a logged in user.
NSC_	Any cookie prefixed with NSC_ is used by Betfair’s internal networking hardware to maintain user state between page requests. If these cookies were not set customers would be logged out every time a web page was requested.
xgbsessionid	This cookie is used to identify a user’s session on our Exchange Games product.
psessionid	This cookie is used to identify a prospective customer’s session.

Performance Cookies

These cookies collect information about how visitors use a website, for instance which pages they go to most often and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve a website’s performance.

We use Performance Cookies to…

• Provide statistics on how our website is used.
• See how effective our advertisements are.
• Provide information to our partners on our users' visits to their websites. This may include data on products purchased. Allow our partners to improve their websites, but we do not allow this information to be used for additional advertising purposes.
• Help us improve the website by measuring any errors that occur.
• Test different designs of our website.

Cookies we have defined as Performance Cookies will NOT be used to…

• Gather information that could be used to advertise products or services to you on other websites.
• Remember your preferences or username beyond your current visit.
• Target you with adverts on other websites.
• Allow third parties to use the cookies for any purpose other than those listed above.

Some examples of performance cookies that Betfair sets:

v1st	Visitor ID. This is used by Betfair’s analytics software, and is used to track unauthenticated visitors to the site.
pi	Partner ID.
spi	Sub-partner ID.
sui	Super partner ID.
rfr	Referrer Code. This is used to identify affiliate traffic on the Betfair site.

Functionality Cookies

These cookies allow the website to remember choices you make, such as your username, language, or the region you are in, and provide enhanced, personalised features. For instance, a website may be able to provide you with local weather reports or traffic news by using cookies to store information about the region in which you are located. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have requested such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

We use Functionality Cookies to…

• Remember settings you've applied such as layout, preferences, colours and showing/ hiding features.
• Remember that you’ve seen certain content.
• Provide proactive live chat sessions to offer you support.
• Show you if you have already started a session in the website.
• Share information with partners to improve the service that we offer on our website. The information shared is only to be used to provide the service, product or function and not for any other purpose.
• Show recent markets that you have viewed.

Cookies we have defined as Functionality Cookies will NOT be used to…

• Target you with adverts on other websites.
• Allow third parties to use the cookies for any purpose other than those listed above.

Some examples of functionality cookies that Betfair sets:

ShowDemoHelp	Indicates whether to show new user help information to customers.
marketViewDisplayType	Indicates whether to show the racecard or exchange view to customers.
recentMarkets	Contains a list of recent markets that a customer has viewed for easier navigation.

Targeting Cookies

These cookies are used to deliver content, such as adverts, that are more relevant to you and your interests. They may also be used to limit the number of times you see an advert or measure the effectiveness of the advertising campaign. These tend to be set by third party advertising agencies with Betfair’s permission, and may share information about websites that you have visited with other organisations, such as advertisers.

We use Targeting Cookies to…

• Tailor content to customers on the apuestas.betfair blog, based on whether they are logged in or not on the main Betfair site.
• Target promotions to customers who have registered but not funded their accounts.
• Target third-party promotions to customers based on what markets they have viewed or the value of the bets they have placed.
• Provide advertising agencies with information about our users’ visits so that they can present them with adverts that they may be interested in.

Further information

You can find more information about cookies at www.allaboutcookies.org and www.youronlinechoices.eu.

For a video about cookies visit www.google.co.uk/goodtoknow/data-on-the-web/cookies.

Contact us

If you have any questions, please e-mail Betfair directly. We will attempt to answer all e-mails within 4 hours during Helpdesk hours. If you are an existing Betfair account holder please include your username in all correspondence.

The Helpdesk is manned from 10:00 to 18:30, 7 days a week.

Please send e-mails for all enquiries to the following address: soporte@betfair.es

Alternatively, you can call Betfair directly: 902 886045

Please send written correspondence to:

LANDWELL-PRICEWATERHOUSECOOPERS TAX & LEGAL SERVICES, S.L.
Paseo de la Castellana 259B
PwC Tower
Madrid 28046

Affiliate Scheme

If you own a website and your customers are interested in sports, casino, poker or arcade gaming then the Betfair Affiliate Program is the right place for you. You could be earning fees just by referring players to Betfair.

You will receive a commission for every player that you refer to Betfair, either in the form of a percentage of the revenue they generate or as a one-off (CPA) bounty payment.

You can join our affiliate program by visiting http://affiliates.betfair.com, where you can find information about our reward plans and FAQ's.

If you have any questions about our Affiliate Programme or simply want some fresh content to help send more people through from your website, then email us at affiliates@betfair.com.

Resolution of Incidents

Incident Resolution Policy

Betfair will attempt to resolve any incidents or complaints that you bring to us with regard to our products or services. If you have any problem you would like to tell us about, send an e-mail to Betfair at soporte@betfair.es. We will endeavour to respond to all e-mails within 4 hours during the helpdesk hours stated below.

In any event, Betfair will confirm receipt of your complaint stating a time within which a decision will be reached on the issue. If you are an existing Betfair account holder please include your username and your telephone account number (TAN) in all correspondence. You have up to six months to submit any complaint after the event originating the same has occurred.

If you would prefer to speak to an operator, our Spanish office will deal with you personally from 10:00 to 18:30 (CET), on (+34) 902886045

Betting Disputes

If you have a betting or gaming dispute with regard to any of our products or markets that you believe that Betfair has not satisfactorily resolved, or if one month has passed since you submitted a complaint without Betfair having notified you of a decision, you can appeal to the Comisión Nacional del Juego (Spain's National Gaming Commission), which will notify you of its decision within two months from submission of your complaint.

The validity period for prizes won will be suspended from the moment that the complaint is received by Betfair until the date that Betfair reports its decision to the claimant or, if applicable, until the National Gaming Comission (Comisión Nacional del Juego) notifies of its decision.

For further information on Betfair's regulators click here.

Information on licences

Betfair International Plc holds the following licences, granted by the Dirección General de Ordenación del Juego (Gaming Committee) in accordance with Act 13/2011, dated 27 May, on gaming regulations:

General Betting Licence No. 273/GA/1018,

General Licence for Other Gaming No. 274/GO/1018,

Singular Licence for Matched Sports Betting No. 275/GA/1018,

Singular Licence for BlackJack No. 276/BLJ/1018,

Singular Licence for Roulette No. 277/RLT/1018,

Singular Licence for Poker No. 304/POQ/1018.