We want you to enjoy your experience on our website, while remaining fully aware of the social and financial damages that can be caused by gaming addiction. To help you game responsibly, every member of our staff undergoes ongoing training in responsible gaming, while our website provides the following information.
Financial Restrictions: You can set maximum daily, weekly and monthly deposit limits. Upon registering your account initially comes with obligatory deposit limits, but you can lower the limits via the 'My Account' section. You may establish limits on weekly, monthly and annual losses for sports gaming with Betfair, and a daily, weekly, monthly and annual limit for Casino gaming. The transfer limit helps you to manage how much may be transferred to the Casino. If you change your limit to a more restrictive level, the new limit will be effective immediately.
Session timers: In our gaming products, a session timer tells you how long you have been gaming. The timer appears on screen 60 minutes (or sooner if you choose) after starting your session, and offers you the option to carry on gaming or exit.
Self-exclusion: If you need to take a break, we offer a self-exclusion option, which can be enabled via the "My Account" section, or by calling our Customer Service Desk. Your account will be closed for six months and may not be reactivated during this period. After six months we will need a written request in order to consider reopening the account. You may also exclude yourself from Betfair Casino only.
The National Gaming Commission allows you to include yourself on the General Registry of Persons Banned From Gaming (RGIAJ in its Spanish acronym). Access the register at https://sede.cnjuego.gob.es. Users included on the General Register of Persons Banned From Gaming will not be able to place bets with Betfair.
Maintaining control: To help you keep your gaming habits under control, we ask you to keep the following in mind:
Do you have a problem?: If you are worried that your gaming may have had a negative impact on your life or the lives of others, the following questions may help you to find out.
If you have answered "Yes" to most of these questions, it is likely that you have problems with gaming. To speak with someone who can offer advice and support, contact one of the following organisations.
FEJAR (Spanish Federation of Rehabilitated Gamblers) is the main support service for residents of Spain seeking information or support with regards to gaming problems. Its website can be found at: http://www.fejar.org/
Gambling Therapy offers support and counselling to anyone facing problems with gambling. Its website can be found at: www.gamblingtherapy.org
Protégeles is a not-for-profit organisation made up of experts in numerous fields that promote internet safety for children. Website: http://www.protegeles.com/
It is illegal for any person under the age of 18 years of age to open an account or make bets with Betfair. We verify the age of all customers. Parents must assume responsibility and make sure that children cannot access gaming. Aspects that parents should take into account:
We conduct research alongside major international universities and NatCen to further public understanding of gaming addiction and user protection. We have also signed an agreement with FEJAR that allows us to provide greater protection to our users.