About us

Betfair International plc is a public limited company registered in Malta belonging to the Paddy Power Betfair Group, the parent company under which Betfair Group plc has been trading on the London Stock Exchange since October 2010. It is licensed to provide online gambling services to Spanish customers under Law 13/2011 of 27 May for the regulation of gambling.

Founded in 1999, Betfair has become one of the world's leading online sports betting operators. In addition to sports betting, Betfair offers a variety of online gambling products. Throughout its lifetime, Betfair has won numerous awards, including two Queen's Awards for outstanding achievement by UK businesses in the categories of Innovation in 2003, and International Trade in 2008. Betfair has actively supported the development of Spanish sports, including having previously been a sponsor for FC Barcelona.

RULES AND REGULATIONS

Sportsbook Rules

PART A — INTRODUCTION

1. Use and interpretation

   The Betfair Rules And Regulations ("Betfair rules") are part of the Betfair Terms And Conditions. The Betfair rules apply to all bets placed on Betfair markets (including all the "Counterparty Betting" and "Multiples" products) and consist of the following:

   • This INTRODUCTION section (Part A)
   • The GENERAL RULES (set out in Part B)
   • The SPECIFIC SPORTS RULES (set out in Part C – these apply to certain sports), and
   • The MARKET INFORMATION (located on the right-hand side of the screen on all bets offered by Betfair either under the tab entitled "Rules" or under the "Rules" or "I" button)

   The General Rules apply to all bets, including "Other Bets", unless stated otherwise in the Market Information or the Specific Sports Rules. If there is any inconsistency between the Specific Sports Rules and the General Rules, the Specific Sports Rules will prevail. If there is any inconsistency between the Market Information and the General Rules or the Specific Sports Rules, the Market Information will prevail, except where the General Rules or Specific Sports Rules use the phrase "regardless of what it says in the Market Information" or similar wording.

   For any category or market not referred to in the Specific Sports Rules (e.g. "Special Bets" or beach volleyball), the General Rules and Market Information will apply.

   The Betfair rules apply to Betfair International plc customers who are registered in Spain or who play from this country.

2. Market Information

   The Market Information is provided for information purposes as an at-a-glance guide on how Betfair intends to manage the markets offered. The Market Information may also contain rules on market settlement; however, it must always be read in conjunction with the General Rules and the relevant Specific Sports Rules. A link to this Rules and Regulations page will usually be provided in the Market Information for each market.

   Whilst the Market Information may guide customers on how markets will be managed, regardless of what it says in the Market Information, Betfair reserves the right to suspend the acceptance of bets in any market at any time at its sole discretion, including in order to carry out necessary administration and/or to take any necessary action to protect its customers.

   Betfair will not amend the Market Information after the relevant market has been loaded, except to correct obvious errors and/or to add wording to clarify the Market Information where appropriate.

3. Customer responsibility

   When a customer opens a Betfair account, they should make themselves aware of all the Betfair rules affecting any market in which they wish to place a bet. Customers should not simply rely on the Market Information as the Market Information is unlikely to contain all of the applicable rules relating to a market.

   By their very nature "Special Bets" markets are unpredictable. and should therefore be treated with particular caution. Customers are responsible for managing their own positions at all times in such markets. Customers should pay particular attention to the Market Information on "Special Bets" markets to ensure they understand the basis on which the market will be administered and settled.

4. Customer betting disputes & ibas (Independent Betting Adjudication Service)

   Any Betfair customer who has any concerns or questions regarding the Betfair rules or regarding the settlement of any Betfair market should refer to our Dispute Resolution policy.

PART B — GENERAL RULES

1. In-play betting

   1. 1.1General

      • For everything other than horseracing and greyhound racing, if a market is not scheduled to be turned in-play, but Betfair fails to suspend the market at the relevant time then:
        • If the event has a scheduled "off" time, all bets matched after that scheduled off time will be void, and
        • If the event does not have a scheduled "off" time, Betfair will use its reasonable endeavours to ascertain the time of the actual "off" and all bets after the time of the off determined by Betfair will be void.
      • For horseracing and greyhound racing, if a market is not scheduled to be turned in-play, but Betfair fails to suspend the market at the relevant time then all bets matched after the official "off" time will be void.
      • Betfair aims to use its reasonable endeavours to suspend in-play markets at the start of and at the end of the event. However, irrespective of the terms of the Market information, Betfair does not guarantee that such markets will be suspended at the relevant time.
      • Betfair will not part-suspend bets placed on already closed outcomes/selections in a market that has been turned in-play.
      • Betfair customers are responsible for managing their in-play bets at all times.
      • For the purposes of in-play betting, customers should be aware that transmissions described as "live" by some broadcasters may actually be delayed or pre-recorded. The extent of any delay may vary depending on the set-up through which they are receiving pictures or data.

   2. 1.2All markets other than football markets — not suspending at the time of the "off"

      • In relation to markets that are scheduled to be turned in-play, Betfair aims to use its reasonable endeavours to turn such markets in-play at the time of the "off". The time of the "off" for such markets must be included in the Market Information. However, irrespective of the terms of the Market Information, Betfair does not guarantee that such markets will be suspended and turned in-play at the time of the "off".

   3. 1.3Football markets — not suspending at kick-off

      • In relation to football markets that are scheduled to be turned in-play, Betfair aims to use its reasonable endeavours to turn such markets in-play at kick-off and to suspend such markets on the occurrence of a Material Event (see definition of "Material Event" below).
      • The relevant scheduled kick-off time should be included in the Market Information. However, irrespective of the terms of the Market Information, Betfair does not guarantee that markets will be suspended and turned in-play at kick-off.
      • For the purpose of this rule, a "Material Event" means a goal being scored, a penalty being awarded or a player being sent off.

2. Results and market settlement

   1. 2.1General

      • Markets will be settled as set out in the Market Information and/or the Specific Sports Rules.
      • Where the Market Information or Specific Sports Rules do not specify how and on what basis a market will be settled, markets will be settled on the official result declared by the relevant governing body regardless of any subsequent disqualification or amendment to the result (except if an amendment is announced within 24 hours of the initial settlement of the relevant market in order to correct an error in the reporting of the result).
      • If no official result declared by a relevant governing body is available, the result will be determined by Betfair (acting reasonably) using information from independent sources. In such cases, if any new information comes into the public domain within 48 hours of settlement then Betfair will (acting reasonably) determine either: (i) whether the market should be reinstated or resettled in light of this new information; or (ii) whether or not to wait for further information before deciding whether to reinstate or resettle the market. Except where Betfair has announced that it is waiting for further information, any information that comes into the public domain more than 48 hours after a market has been settled will not be considered by Betfair (regardless of whether or not such information may have led to a different result).
      • In the event of any uncertainty about any result or potential result, Betfair reserves the right to suspend settlement of any market until the uncertainty can be resolved to the reasonable satisfaction of Betfair. Betfair reserves the right to void any market if the uncertainty regarding settlement cannot be resolved to the reasonable satisfaction of Betfair.

   2. 2.2Resettlements

      • Markets are generally settled shortly after the end of the event in question. Betfair may settle (or part-settle) some markets before the official result is declared (or may increase a customer’s "available to bet" balance by the minimum potential winnings of that customer on a given market) purely as a customer service benefit. However, Betfair reserves the right to amend the settlement of the market if: (i) the official result is different to the result on which Betfair initially settled the market (for example, a horseracing result being changed by the relevant governing body shortly after a race, but before the result is official); or (ii) if the whole market is eventually voided (e.g. for an abandoned event).
      • Betfair reserves the right to reverse the settlement of a market if a market is settled in error (for example, a human or technical error).
      • If Betfair resettles a market, this may lead to amendments being made to a customer's balance to reflect changes in market settlement.

   3. 2.3Non-runners

      • Subject always to the right of Betfair to void bets under its Terms And Conditions or for any exception under the Betfair rules, if a market contains a statement that says "ALL BETS STAND, RUN OR NOT" (or similar wording) in the Market Information then all bets on a team or competitor will stand regardless of whether or not the team or competitor starts the event or takes any part in the event.
      • Where the Market Information does not establish the validity of bets regardless of the participation of the teams or competitors, customers should refer to the Specific Sports Rules.
      • If a team or competitor is disqualified, withdraws or forfeits after starting an event, they will be deemed a loser provided that at least one other team or competitor completes the event. If no team or competitor completes an event (having started) then all bets will be void, except for bets on any markets that have been unconditionally determined.

3. Abandonments, cancellations, postponements

   • Some markets have different rules and these are listed in the Specific Sports Rules and/or the Market Information. However, where a market has no rules in the Specific Sports Rules or Market Information in relation to an abandonment, cancellation and/or postponement, the following will apply:
   • In relation to any match, fixture, game, individual event, race or similar: If the event is not completed within three days after the scheduled completion date then all bets on markets for this event will be void, except for bets on any markets that have been unconditionally determined.
   • In relation to any tournament, competition or similar: If the event is not completed within three days after its scheduled completion date then any markets relating to the event will be settled in accordance with the official ruling of the relevant governing body, providing such a decision is given within 90 days after the scheduled completion date of the event. If no official ruling is announced in this 90-day period then bets on any market relating to this event will be void, except for bets on any markets that have been unconditionally determined. If a market is to be voided but has been part-settled as a courtesy to Betfair customers, then such part-settled bets will be reversed and all bets on the market will be void.
   • Betfair will decide (acting reasonably) whether a market relates to a match (or similar) or a tournament (or similar). However, by way of example, the following will apply: (i) Europa League outright = tournament; (ii) Champions League Group outright = tournament; (iii) Ryder Cup outright = tournament; (iv) Golf tournament outright = tournament; (v) Tennis Tournament outright = tournament; (vi) Motor Race (e.g. Grand Prix) = match.

4. Change of venue

   • Some markets have different rules and these are listed in the Specific Sports Rules and/or the Market Information. However, if change of venue is not dealt with in the Specific Sports Rules and/or the Market Information then the following will apply:
   • For any team sport: If the scheduled venue is changed after a bet is placed, all bets will be void only if the new venue is a home ground of the original away team.
   • For all categories or markets other than team sports: If the scheduled venue is changed after a bet is placed, all bets will stand.
   • If there is a change in the type of scheduled surface (e.g. a tennis match switching from a grass court to a clay court) after a bet is placed, all bets will stand.

5. Periods of time

   • Some markets have different rules and these are listed in the Specific Sports Rules and/or the Market Information. However, if any aspect is not dealt with in the Specific Sports Rules and/or the Market Information then the following will apply:
   • If the scheduled duration of an event is changed after a bet is placed but before the start of the event, then all bets will be void.
   • Some markets refer to the length of time until an occurrence in the event (e.g. time of first goal). If an event happens in stoppage or injury time after any regular time period, then it will be deemed to have occurred at the end of the regular time period. For example, if a goal is scored in first half stoppage-time in a football match, it will be deemed to have occurred in the first 45 minutes.
   • All bets apply to the relevant full "regular time period" including stoppage time. Any extra-time and/or penalty shoot-out is not included.
   • References within these Rules and Regulations to a particular number of "days" will mean the end of the day local time after the expiry of the specified number of days. For example, if a rugby match is scheduled for the 1st of December then the rule that allows the match to be completed within three days after the scheduled completion date (see Paragraph 3 above) would mean that the deadline for completion of that match would be 23:59:59 on the 4th of December.

6. Match bets

   • Some markets have different rules and these are listed in the Specific Sports Rules and/or the Market Information. For example, for "match bets" on golf markets the rules are set out in the Specific Sports Rules. However, if any aspect is not dealt with in the Specific Sports Rules and/or the Market Information then the following will apply:
   • "Match bets" for one-off events are determined by the competitor or team with the best score, time or finishing position in the event. If none of the competitors or teams involved in the match bet complete the event or register a score, time or finishing position then bets are void unless specified otherwise in the Specific Sports Rules and/or the Market Information. Any competitor or team not completing an event or registering a score, time or finishing position having taken part in the "match bet" event will be settled as a loser providing at least one other team or competitor completes that event or registers a score, time or finishing position.
   • "Match Bets" for progress in a competition or event with multiple heats or rounds are determined by the competitor or team that qualifies to the furthest round (whether it takes part in the further round or not) or with the best score, time or finishing position in the final or same heat of that competition or event. If the relevant competitors or teams fail to qualify in the same round of the competition but in different heats then Dead Heat Rules will apply, irrespective of the finishing positions in their respective heats. Markets will be part-settled after the end of each round, and any subsequent disqualifications, penalties or amendments to results or qualifications will not have any effect on the market. Where one or more of the competitors or teams are disqualified, for the purposes of settlement, the disqualified competitor or team will be deemed to have progressed further in the competition or event than all those eliminated from the competition or event prior to the disqualification, and will be deemed to have finished last (or joint last if there is more than one disqualification in the same heat) of those still competing in the competition or event. Disqualification will be considered to have taken place at the time of the competitor's or team's removal from the competition or event by the relevant governing body, rather than at the time of the event that caused disqualification.
   • If one of the competitors or teams does not take any part in the event, then all relevant match bets will be void.
   • If an event or tournament is abandoned or reduced in duration such that any competitor or team fails to complete the match bet, event or tournament for any reason other than withdrawal or disqualification then all bets will be void, except for those that have been unconditionally determined.

7. Dead heats

   • Unless stated otherwise in the Specific Sports Rules and/or the Market Information, the Dead Heat Rule applies to bets on a market where there are more winners than expected (in accordance with the Market Information).
   • For each bet accepted by Betfair on a relevant winning selection, the stake money is first reduced in proportion by multiplying it by the sum of the number of winners expected (as set out in the Market Information), divided by the number of actual winners (i.e. stake multiplied by [number of winners expected/number of actual winners]). The winnings are then paid to the successful backers on this "reduced stake" (reduced stake multiplied by traded price) and the remaining stake money is paid to the appropriate players.
   • For example, assume there is a dead heat for first place between three horses. "Client A" has backed one of the winners for a stake of 300 at the traded price of 4.0. When the event is settled, the stake (300) is multiplied by 1/3 (i.e. the number of expected winners (1) divided by the number of actual winners (3)) to calculate the reduced stake (100). "Client A" then receives the traded price matched (4.0) multiplied by the reduced stake (4 x 100 = 400). In this example, the net winnings of "Client A" are 100 (400 payout minus the original 300 stake). Alternatively, this can be viewed as the full amount paid to the traded price divided by the number of dead-heaters. In the above example this would be 300 at the traded price of 4.0 (1200) divided by 3; making 400 payout and 100 net winnings.
   • In relation to customers whose betting counterparty is Betfair, for the purposes of this section of the Betfair rules dealing with dead heats, the terms "Client A", "Client B" and "appropriate layers" should, where relevant, be read as "Betfair".

8. Errors with bets placed on "Sportsbook" and "Multiples" products

   Betfair makes every effort to ensure that it does not make any errors when accepting bets. However, if as a result of a technical fault or human error, a bet is accepted, whether on Betfair Sportsbook or on a Betfair Multiples product that is at odds (which includes handicap provisions or similar) and/or is on terms that are either:

   1. Materially different from those available in the general betting market at the time the bet was made
   2. Clearly incorrect given the chance of the event occurring at the time the bet was made, then all bets will stand; however, Betfair will settle winning bets at the "correct price"

   To determine the "correct price", Betfair will take into account prices available in the general betting market at the time the bet was made, including prices offered by other major betting operators.

9. Maximum winnings for Sportsbook and Multiples products

   The maximum payout limits outlined below apply to all bets placed on Betfair Sportsbook or Multiples products.

   The maximum payouts established in this section apply to individual events. If you place a bet that exceeds the applicable limits for a particular event, the relevant maximum payouts will still apply.

   The maximum payout limits refer to the total returns on your bets, excluding your original stake.

   The maximum payout limits apply to any one customer or group of customers acting together, backing the same combination of selections (regardless of whether or not such bets are struck separately, at a range of different prices, on different days or through a number of different accounts). If Betfair believes that a number of bets have been placed in this way, the total payment of all those bets combined will be limited to one single maximum payout.

   The maximum payouts shown below are given in euro.

   The following maximum payout limits will apply to the events shown (please note: If a multiple bet has been placed which involves events with different maximum payout limits, the lowest applicable maximum payout limit will apply to the whole of your multiple bet – for example, if you place a multiple bet on English Premier League football matches and on a golf tournament, your winnings will be capped at €250,000 and not €1,000,000):

   Football events:

   Events limited to €1,000,000

   Africa Cup of Nations, Copa América, Premier League, FIFA World Cup, Ligue 1 , Bundesliga 1, Serie A, Primera división "La Liga", The EFL Championship, UEFA Champions League, UEFA European Championship, UEFA Super Cup.

   Events limited to €500,000

   Austrian Bundesliga, Belgian Jupiler Pro League, EFL Cup, Scottish Premiership, Community Shield, CONCACAF Gold Cup, Copa Libertadores, Dutch Eredivisie, Dutch Super Cup, FA Cup, French Super Cup, German Super Cup, Italian Super Cup, EFL League One, EFL League Two, Portuguese Super Cup, Spanish Copa del Rey, Spanish Super Cup, UEFA Europa League

   Events limited to €250,000

   Argentine Apertura, Asia Champions League, Asian Cup, Australian A League, Australian Cup, Belgian Super Cup, National League North, National League South, Brazilian Campeonato, CONCACAF Champions League, Copa Sudamericana, Copa Italia, Croatian 1.HNL, Croatian Super Cup, Czech Cup, Czech ePojisteni.cz Liga, Danish Cup, Danish Superligaen, Dutch Cup, Dutch Jupiler League, FA Trophy, FAI Cup, Finnish Veikkausliiga, French Cup, French Coupe de la Ligue, French Ligue 2, German 2. Bundesliga, German Cup, Greek Super League, International Friendlies, Irish Premier League, Japanese Emperor's Cup, Japanese J-League Cup, Japanese J-League, Japanese Super Cup, EFL Trophy, Mexican Primera Division, MLS, Norwegian NM Cupen, Norwegian Tippeligaen, Polish Cup, Polish Ekstraklasa, Polish League Cup, Polish Super Cup, Portuguese Cup, Portuguese League Cup, Portuguese Superliga, Recopa Sudamericana, Romanian Liga I, Russian Premier League, Russian Super Cup, Scottish Challenge Cup, Scottish First Division, Scottish FA Cup, Scottish League Cup, Serie B, Setanta Cup, Setanta Shield, Spanish Segunda División, Swedish Allsvenskan, Swedish Cup, Swedish Super Cup, Swiss Cup, Swiss Super League, Toulon Tournament, Turkish Super Lig, U20 Internationals, U21 Internationals, Ukrainian Vischya Liga, Welsh Cup, Welsh Premier League, World Club Championships

   Events limited to €100,000

   AFC Challenge Cup, AFC Cup, AFF Suzuki Cup, African Champions League, Amsterdam Tournament, Austrian Cup, Austrian Erste Liga, Baltic League, Belarussian Vysshaya Liga, Belgian Cup, Bulgarian Cup, Bulgarian Premier League, Chilean Primera División, Scottish League Cup, Copa do Brasil, Croatian 2.HNL, Croatian Cup, Cypriot First Division, Czech Druha Liga, Danish First Division, Ecuadorian Serie A, Egyptian Premier League, Emirates Cup, Estonian Cup, Estonian Meistriliiga, Finnish Cup, Finnish Liigacup, Finnish Ykkönen, French National, German 3. Bundesliga, German Regionalliga Nord, German Regionalliga Sud, German Regionalliga West, Greek Cup, Hungarian Cup, Hungarian Labdarugo NB I, Hungarian League Cup, Icelandic Premier League, IFA Premiership, Irish Cup, Irish First Division, Israeli Ligat Al, Japanese J2 League, Norwegian Adeccoligaen, Polish Druga Liga, Portuguese LigaPro, Romanian Cup, Russian 1. Division, Russian Cup, Ryman Premier League, Scottish Division 2, Scottish Division 3, Serbian Cup, Serbian Super Liga, Slovakian Corgon Liga, Slovakian Cup, Slovenian Prva Liga, South Korean K-League, Southern Premier League, Swedish Superettan, Swiss Challenge League, Turkish Cup, U16 Internationals, U17 Internationals, U19 Internationals, Ukrainian Cup, Northern Premier League, Uruguayan Copa Bimbo, Uruguayan Primera División, Venezuelan Primera División, Victory Shield

   Events limited to €50,000

   Albanian Cup, Albanian Kategorie Superiore, Andorran Primera Divisió, Belgian Second Division, Bolivian Primera División, Premier League of Bosnia and Herzegovina, Brazilian Serie B, Chinese Super League, Columbian Copa Mustang, Danish Second Division East, Danish Second Division West, Estonian Esiliiga, Faroese Formula Deildin, Finnish Kakkonen A, Finnish Kakkonen B, Finnish Kakkonen C, Greek Beta Ethniki, Israeli Liga Leumit, Israeli State Cup, Italian Serie C1/A, Italian Serie C1/B, Latvian Virsliga, Lithuanian A Lyga, Luxembourg Division Nationale, Macedonian First. Football League, Maltese Premier League, Montenegrin Prva Liga, Norwegian Second Division Group 1, Norwegian Second Division Group 2, Norwegian Second Division Group 3, Norwegian Second Division Group 3, Paraguayan División Profesional, Peruvian Primera División, Singaporean S League, Premier League, Turkish First League

   Other sports events:

   Events limited to €250,000

   Golf.

   Events limited to €100,000

   Tennis, Cricket, NFL Football (USA), NHL Ice Hockey (USA), Motorsport, Major League Baseball (USA), NBA Basketball (USA), Snooker, Darts, Rugby Union, Rugby League.

   Events limited to €25,000

   Volleyball, Handball, "Other Bets", "New Markets" or any other sport or event not mentioned above.

   Overall maximum daily payout limit: Subject to any lower limits that may apply in respect of any particular event (as set out above), the overall maximum daily payout limit to any customer for all winning bets combined is €1,000,000 (or currency equivalent). If you place winning bets that exceed this daily limit, your winnings will be reduced to €1,000,000 and the remainder of your winnings in excess of €1,000,000 will be forfeited by you.

10. Multiples

    Betfair currently offers a single type of multiple bets: "Fixed Odds Multiples". Please click here to see our FAQ page and additional information on Fixed Odds Multiples.

    Rules that apply to Fixed Odds Multiples

    • Customers placing a multiple bet will be betting with Betfair and Betfair will act as the counterparty to the bet.
    • A multiple bet consists of a number of legs. A leg is defined as one or more chosen selections in any individual event market.
    • Betfair reserves the right in its sole discretion not to accept certain multiple bets or to scale back stakes in certain circumstances.
    • All multiple bets placed are subject to the Betfair rules that apply to each individual sport that relates to any leg of the multiple bet.
    • Maximum payout limits for all combined bets:
    • If any selection in any leg is a non-runner or otherwise void under the Betfair rules (e.g. an abandoned match) then all bets on that individual leg will be void and the fixed odds multiple bet will be adjusted accordingly. In the event that voided legs mean that an individual bet within a multiple becomes a single bet, then this single bet will stand.
    • Betfair reserves the right not to accept certain combinations of fixed odds multiples, such as those including related contingencies (i.e. where the outcome of one event is likely to affect the odds on the outcome of another event). This may happen automatically at the bet placement stage. However, if such a bet is taken in error, Betfair may settle the individual bet combinations that include two or more of the related contingency selections, as single bets.

    Combination or multiple bets can be placed as a traditional or in-play bet; however, a combination or multiple bet may not include both types of bets at the same time.

11. Acca Edge

    • Applies to Sportsbook accumulator bets (3 or more selections) only.
    • Not available for Each-Way accumulators, SP accumulators, bets placed with free bet tokens or permutation multiples (Yankee, Lucky 15 etc.).
    • Stakes are returned as cash directly into your account.
    • Acca Edge must be ticked at the time of bet placement and you must receive confirmation from Betfair that it has been "applied".
    • You acknowledge that the odds with Acca Edge may be different from the odds of the bet without Acca Edge.
    • Acca Edge will become void if any leg is settled void or any leg is subject to a dead heat reduction. In such circumstances, the bet will revert to a normal accumulator bet without Acca Edge and be priced based on the original leg prices taken at bet placement.
    • Bets placed with Acca Edge are available for Cash Out. However, any Cash Out (partial or full) will render Acca Edge void.
    • Betfair reserves the right to suspend or disable the Acca Edge feature at any time.

12. Miscellaneous

    • All references to time periods in the Betfair rules relate to the Spanish time zone in which the event takes place. For example, a reference to the start time of a football match, relates to the local kick-off time.
    • All information supplied by Betfair is done so in good faith. However, Betfair cannot accept liability for any errors or omissions in respect of any information, such as the posting of prices, runners, times, scores, results or general statistics.
    • Betfair reserves the right to correct any obvious errors and will take all reasonable steps to ensure markets are administered with integrity and transparency.
    • If an incorrect team or competitor name is displayed (excluding minor spelling mistakes) or the incorrect number of teams, competitors or outcomes is displayed in any complete market or a market is otherwise loaded using incorrect information (for example, the application of an incorrect exposure algorithm) or includes any obvious error, then Betfair reserves the right to suspend the market and (providing it acts reasonably) to void all bets matched on the market.
    • Customers are responsible for ensuring that they check that the selection on which they place a bet is their intended selection. For example, in the case of a competitor bearing the same name as another individual not competing in the relevant event, the onus is on the customer to ensure that they know which competitor is being referred to in the relevant market and to ensure that they are placing their bet on their chosen competitor.
    • Betfair reserves the right at any time, in its sole and absolute discretion, to suspend a Sportsbook market.
    • Betfair may, in its sole and absolute discretion, decide to suspend betting on a market at any time (even if this is earlier than anticipated by the Betfair rules). In the interests of maintaining integrity in the markets, Betfair may also void certain bets in a market or void a whole market in its entirety.
    • Please be aware that if you place related or corresponding bets on a combination of Fixed Odds and/or Multiples products (and/or the betting products of other third parties), it is possible for bets on one product to be voided in accordance with the Betfair Terms and Conditions, while bets on another product may stand. You should note that Betfair will have no liability to you in the event that one or more of your bets on Betfair products are amended or voided in accordance with Betfair Terms and Conditions, even if your other related bets stand (and even if you have specifically relied on bets you have placed on one product in order to place related bets on another product).
    • Betfair reserves the right to amend the Betfair rules at any time. Any such revision will be binding and effective immediately on the confirmation of receipt and acceptance of such rule changes by the customer, and any markets loaded after the new Betfair rules have been accepted will be governed by the new Betfair rules.
    • Betfair reserves the right at any time to cancel bets not yet accepted by Betfair to protect users.
    • After settlement of any market, the amounts of winnings/losses in respect of the bets will be rounded up or down to the nearest two decimal places. By way of example, €3.33333 will be settled as €3.33. If the amount ends in 0.5, it will be rounded up. In the commission calculation, the amount will be rounded up or down to the nearest two decimal places. If the amount ends in 0.5, it will be rounded up.
    • By their very nature "Special Bets" markets are unpredictable and should therefore be treated with particular caution. Customers are responsible for managing their own bets at all times.
    • The Betfair rules have been prepared in various languages other than Spanish for reference only. In the event of any differences between the Spanish version and the non-Spanish version, the Spanish version will prevail.

PART C — SPECIFIC SPORTS RULES

1. American football

   • All markets will be settled on the result including overtime unless stated otherwise in these Betfair American Football Rules or in the Market Information (e.g. the half time/full time market) or where the market has been unconditionally determined. If the game results in a tie after overtime, all bets on the outright match winner market will be void.
   • If a match does not start on the scheduled start date and is not completed within three days of the scheduled completion date, all bets will be void except for those on markets that have been unconditionally determined.
   • If a match starts but is later abandoned or postponed then, within three days of the scheduled start date, either: (a) at least 55 minutes of play must have elapsed; or (b) an official result must be "called" by the relevant governing body; otherwise all bets will be void, except for those that have been unconditionally determined. In those instances, if the scores are tied then all bets on the outright match winner market will be void.
   • For "Individual Player" markets, bets will be void on any player who does not start in any "down" during the match.

2. Athletics

   • Where there is a presentation ceremony, markets will be settled on the official result declared by the relevant governing body at the time of the ceremony, regardless of any subsequent disqualification or amendment to the result.
   • If there is no presentation ceremony, outcomes will be determined in accordance with the official result declared by the relevant governing body, regardless of any subsequent disqualification or amendment to the result (except if an amendment is announced within 24 hours of the initial settlement of the relevant market in order to correct an error in reporting the result).
   • Except as otherwise provided for in the Market Information, if a track or field event is abandoned, cancelled or postponed and not completed within seven days of the scheduled completion date, all bets will be void except for those on markets that have been unconditionally determined.

3. Australian rules football

   • Bets apply to regular time excluding overtime. However, overtime is included in the case of finals matches, except for markets that have been unconditionally determined or as stated otherwise in the Market Information (e.g. half-time markets). If the game results in a tie, the Dead Heat Rules apply to bets on the match odds market.
   • If a match does not start on the scheduled start date and is not completed within the following three days, all bets will be void except for those on markets that have been unconditionally determined.
   • If a match starts but is abandoned or postponed before half-time and not completed within the following three days, the match will be deemed a tie and settled on Betfair Dead Heat Rules. If a match is abandoned or postponed in the second half and not completed within the following three days, the match will be settled on the official result declared by the relevant governing body. In both instances, bets on the match odds market will be settled as set out above and all other bets will be void, except for those on markets that have been unconditionally determined.
   • All bets relating to any individual player will stand if they are listed in any 22-player squad, irrespective of whether they take any part in the match or not.

4. Baseball

   • Should a game not start on the scheduled start date, all bets will be void.
   • 4.5 innings rule: Should a game be called, results are official after 5 innings of play, or 4.5 innings should the home team be leading at the commencement of the bottom of the 5th inning. Should a game be called, the winner will be determined by the score after the last full inning completed (unless the home team score to tie, or take the lead in the bottom half of the inning, in which case the winner is determined by the score at the time the game is suspended). Note: Suspended games will not be resumed.
   • 8.5 innings rule: For total runs and handicap betting , there must be a minimum of 9 innings’ play, or 8.5 innings should the home team be winning, for bets to stand.
   • The listed pitchers must start the game. Bets on a "specific pitcher" and on "listed pitchers" that were made when the pitcher was initially listed will not be valid where a pitcher is changed but then reinstated. Pre-match betting: all bets include extra innings, unless otherwise indicated. Moneyline bets: settled as per the 4.5 innings rule. Total runs and handicap betting: settled as per the 8.5 innings rule.
   • For "5 inning - Moneyline" markets, the market will be void if the result is tied after five innings.
   • For all American League (AL) and National League (NL) winner markets, bets will be settled on the basis of the winners of the American League and National League as declared by the MLB.

5. Basketball

   5.1 General Rules

   • Bets will be settled according to the result declared by the relevant governing body at the end of the match (including any overtime played).
   • If a match does not start on the scheduled start date, all bets will be void.
   • If a match starts but is later abandoned or postponed then, within three days of the scheduled start date, either: (a) at least 43 minutes of play must have elapsed in any NBA match or 35 minutes of play must have elapsed in any other match; or (b) an official result must be "called" by the relevant governing body; otherwise all bets will be void, except for those on markets that have been unconditionally determined. In these instances, if the scores are tied then dead heat rules will apply to bets on the outright match winner market.
   • Quarter/half markets: The entire period/half of play must be completed for bets to stand.
   • Winner markets (including the division and conference winner): If a winner is determined by playoffs, all bets will be settled on the outcome of the playoff, and not by the team's final position in the league (division/conference).
   • "Player points (over/under)" market: Bets placed on this market refer to the number of points scored by a named player by the end of the game (including overtime). If the player does not take any part in the game, all bets placed on that player will be void.
   • "Player points (over/under)" market: Bets placed during half-time refer to the number of points scored by a named player by the end of the game (including overtime). If the player does not take any part in the second half, all bets placed on that player during half time will be void.
   • "Match player" market: Bets placed on this market refer to the number of points scored by a named player by the end of the game (including overtime). If the player does not take any part in the game, all bets placed on that market will be void.

   5.2. European/international/NBA basketball

   • Overtime is included in the settlement of the following markets: Moneyline, points spread, game totals (over/under), totals odd or even, home team totals (over/under), away team totals (over/under).
   • All other markets will be settled on the result at the end of regular time.

   5.3. NCAA basketball — US

   • The markets: Handicap betting, totals points and odd/even: resulted on the score at the end of the game, inclusive of overtime. If the match markets include the option of a tie, they will be settled on the result at the end of regular time.
   • The Last point market is settled on the last point at the end of regular time.

6. Boxing

   • All individual bout markets will be settled according to the official result declared by the relevant governing body immediately after the end of the fight, regardless of any subsequent disqualification or amendment to the result (except if an amendment is announced within 24 hours of the initial settlement of the relevant market in order to correct an error in tallying the points or in order to correct an error in reporting the result).
   • If a fight is abandoned, cancelled or postponed and not completed within three days of the scheduled start date, or a boxer is withdrawn or substituted before the first-round bell, all bets will be void.
   • If a boxer retires before the start of a round, fails to answer the bell or is disqualified for any reason between rounds, the fight will be deemed to have finished at the end of the previous round.
   • If one of the boxers is disqualified they will be deemed a loser.
   • If the scheduled duration of the fight is altered in time or number of rounds after the relevant bets have been placed then all bets will be void, except for Match odds.
   • If the venue is changed after a bet is placed to a venue in a different country, then all bets will be void. For all other changes to the fight venue, bets will stand.
   • If a fight is declared a "no contest" then all bets will be void.

7. Cricket

   1. 7.1General Rules

      • If the official result is a tie and this is not offered on the market, then all "match odds" bets will be void.
      • If a ball is not bowled during the series or match then all bets will be void, except for those on any market that has been unconditionally determined (e.g. in the "completed match" market).
      • If a match is shortened by weather, all bets will be settled according to the official result (including for limited overs matches in which the result is determined by the Duckworth-Lewis method).
      • In the event of a match being decided by a bowl-off or toss of the coin, all bets will be void.

   2. 7.2Test matches

      • If a match starts but is later abandoned for any reason other than weather (such as dangerous or unplayable wicket or outfield; pitch vandalism; strike or boycott; crowd protests/violence; stadium damage; acts of terrorism and acts of God etc.), Betfair reserves the right to void all bets, except for those on markets that have been unconditionally determined.
      • If fewer than 20 overs are bowled in the test inning then all bets on innings runs markets will be void, except for those on any market that has been unconditionally determined (for example, if the team is all out before 20 overs).

   3. 7.3Limited overs matches

      • If a match is declared "no result'', bets will be void on all markets, except for those markets that have been unconditionally determined or where the minimum number of overs have been bowled as laid out in the market specific information.
      • When the Duckworth Lewis method is used, all bets in the "highest first 15 overs score" and "highest opening partnership" markets will be void, except for those markets that have been unconditionally determined prior to the application of the Duckworth Lewis method. All other markets will be settled according to the result determined by the Duckworth Lewis method.
      • In the event of a new toss taking place on a scheduled reserve day for a limited overs match, all bets that were placed after 45 minutes before the scheduled start of play on the first day will be made void. This rule relates to all markets except those that have been unconditionally determined (e.g. in the win the toss and toss combination markets).

   4. 7.4Batsman markets

      • If any player named in the "top team batsman" market does not play in the starting eleven (or is not selected as a supersub), all bets on the market will be void. Players named in the starting eleven (or selected as a supersub) who do not bat are deemed not to have scored any runs.
      • At least one ball must be hit for bets placed on individual batsman runs to stand.
      • If a player withdraws and does not finish their innings, their result will stand.

8. Cycling

   • Where there is a presentation ceremony, markets will be settled on the official result declared by the relevant governing body at the time of the ceremony, regardless of any subsequent disqualification or amendment to the result.
   • If there is no presentation ceremony, outcomes will be determined in accordance with the official result declared by the relevant governing body, regardless of any subsequent disqualification or amendment to the result (except if an amendment is announced within 24 hours of the initial settlement of the relevant market in order to correct an error in reporting the result).

9. Darts

   • In the event of a match starting but not being completed, the player progressing to the next round will be deemed the winner (or in the case of the final, the player declared the winner).
   • If a match is not completed for any reason, then bets on "any correct score" or "next leg/game/set" market will be void unless the market has been unconditionally determined.
   • If a match is not completed for any reason, then bets on any handicap market will be void unless the market has been unconditionally determined.

10. Rowing

    • If a crew or individual starts a race but does not complete it then all bets placed on this crew or individual will be void, including bets on races in which this crew or individual took part. If no crew or individual completes a race, then all bets will be void.
    • If a regatta is cancelled for any reason, all bets will be void, except those on markets for which the outcome is already known.
    • Where there is a presentation ceremony, markets will be settled on the official result declared by the relevant governing body at the time of the ceremony, regardless of any subsequent disqualification or amendment to the result.
    • If there is no presentation ceremony, outcomes will be determined in accordance with the official result declared by the relevant governing body, regardless of any subsequent disqualification or amendment to the result (except if an amendment is announced within 24 hours of the initial settlement of the relevant market in order to correct an error in reporting the result).

11. Rugby union and rugby league

    • "Tournament points" and "tournament tries" bets will apply to all playing time, including any extra-time in any match where an official result is declared.
    • For "time of first try" markets, if the try is scored in the second half, the first half is deemed to have lasted 40 minutes, regardless of stoppage-time. If no try is scored, or the try is scored in second half stoppage-time or extra-time, the result is 80.
    • For the purpose of markets involving tries, penalty tries will count with the exception of "first individual try scorer" markets where penalty tries will not count.

12. Snooker and pool

    • In the event of a match starting but not being completed, the player progressing to the next round will be deemed the winner (or in the case of the final, the player declared the winner).
    • If a match is not completed for any reason, then bets on "any correct score" or "next frame" market will be void.
    • If a match is not completed for any reason, bets on any handicap market will be void unless the outcome of the market is already known.

13. Football

    • If a match has not started (or if Betfair believes that a match will not have started) by 23:59 (local time) on its scheduled start date, then all bets will be void unless Betfair has knowledge that the match has been rescheduled to be played within three days of its original start date.
    • If a match starts but is later abandoned or postponed and is not played (i.e. 90 minutes of play according to the official regular time, plus any time added) within three days of the scheduled start date, all bets will be void, except those that have been unconditionally determined.
    • For friendly matches, all match markets will be settled on the result at the end of the match (excluding extra time), regardless of whether or not the full scheduled match time is completed.
    • If a match starts but is later abandoned or postponed and it is played (i.e. 90 minutes of play according to the official regular time, plus any time added) within three days of the scheduled start date, all bets will stand, except if the match is restarted from the beginning. If the match is restarted from the beginning then all bets matched before the market went in-play will stand, but any bets placed in-play will be void, except for any bets placed in-play on markets that have been unconditionally determined, which will stand.
    • If a team is disqualified, thrown out or otherwise removed from a league, one of the following will apply:
    • If this happens before the relevant season has started, all bets on all affected markets will be void (except for those on markets that have been unconditionally determined).
    • If this happens after the relevant season has started, all affected markets will stand and the team will be deemed to have lost and all bets on that team will be settled accordingly in all relevant markets (assuming, of course, that it is not subsequently reinstated before the end of the season).
    • The relevant season will be deemed to have started once the first league game has been played. For the purposes of this rule, markets relating to individual matches will not be deemed "affected markets".
    • For "time of first goal" bets (i.e. "First Goal Odds" markets), the first half is deemed to last 45 minutes, regardless of stoppage time. Also for these markets, please note that the "0-10 minutes" selection covers the first 10 minutes of the match. In other words, it runs from 0:00 until just before the clock hits 10:00 minutes of play. The "11-20 minutes" selection runs from 10:00 until just before the clock hits 20:00. The same principle applies to each of the other selections in this market.
    • If we offer markets relating to the number of fouls or incidents to occur, these will be determined on the number of incidents booked, rather than on the number of whistle blows.
    • If no official result declared by a relevant governing body is available, the result will be determined by Betfair (acting reasonably) using information from independent sources. In such cases, if any new information comes into the public domain within 72 hours of settlement then Betfair will (acting reasonably) determine either: (i) whether the market should be reinstated or resettled in light of this new information; or (ii) whether or not to wait for further information before deciding whether to reinstate or resettle the market. Except where Betfair has announced that it is waiting for further information, any information that comes into the public domain more than 72 hours after a market has been settled will not be considered by Betfair (regardless of whether or not such information may have led to a different result).

14. Golf

    • Tournament bets will only be settled if the minimum number of holes stipulated in the Market Information have been completed.
    • Where there is a presentation ceremony, markets will be settled on the official result declared by the relevant governing body at the time of the ceremony, regardless of any subsequent disqualification or amendment to the result.
    • If there is no presentation ceremony, outcomes will be determined in accordance with the official result declared by the relevant governing body, regardless of any subsequent disqualification or amendment to the result (except if an amendment is announced within 24 hours of the initial settlement of the relevant market in order to correct an error in reporting the result).
    • If a player does not start a tournament, then all bets on that player will be void.
    • Any player starting a tournament but withdrawing or being disqualified before the end of the tournament will be settled as a loser.
    • If a tournament is shortened and Betfair settles the tournament markets, then all bets matched after the last completed round will be void.

15. Ice hockey

    • All bets on "Regular Time" markets will be settled on the result at the end of regular time, excluding overtime. All bets on "Moneyline" markets will be settled on the result at the end of regular time including "any overtime and shootouts that may be played".
    • If a match does not start on the scheduled start date and is not completed within three days of the scheduled completion date, all bets will be void except for those on markets that have been unconditionally determined.
    • If a match starts but is later abandoned or postponed then, within three days of the scheduled start date, either: (a) at least 55 minutes of play must have elapsed; or (b) an official result must be "called" by the relevant governing body; otherwise all bets will be void, except for those that have been unconditionally determined. In these instances, if the scores are tied in matches with an outright winner — no tie market ("Moneyline" bets, where no tie is offered), Dead Heat Rules will apply to bets on the outright winner.

16. Motorsport (which may include, amongst others, Formula One, Superbikes and The Dakar Rally)

    • If a race is abandoned and no presentation position or official result is declared, all bets on that race will be void except for bets on any markets that have been unconditionally determined.
    • If the scheduled venue is changed after the markets have been loaded by Betfair, all bets will be void.
    • On "Head-to-Head" bets (i.e. match bets), the driver/rider who finishes ahead or completes the most number of laps is deemed to be the winner.
    • In any case where there is no podium presentation, but the Market Information states that settlement of the relevant market will be based on the result at the time of the podium presentation then the market will be settled on the official result declared by the relevant governing body, regardless of any subsequent disqualification or amendment to the result (except if an amendment is announced within 24 hours of the initial settlement of the relevant market in order to correct an error in reporting the result).

17. Swimming

    • Where there is a presentation ceremony, markets will be settled on the official result declared by the relevant governing body at the time of the ceremony, regardless of any subsequent disqualification or amendment to the result.
    • If there is no presentation ceremony, outcomes will be determined in accordance with the official result declared by the relevant governing body, regardless of any subsequent disqualification or amendment to the result (except if an amendment is announced within 24 hours of the initial settlement of the relevant market in order to correct an error in reporting the result).

18. Tennis

    • If a player or pairing retires or is disqualified from any match, the player or pairing progressing to the next round (or winning the tournament in the case of a final) will be deemed the winner. However, when this occurs before the conclusion of the first set, all bets placed on this particular match will be void.
    • All bets relating to the number of occurrences of certain events within a tournament will be void if the tournament is reduced in length, postponed or cancelled, except for those on markets that have been unconditionally determined.
    • All bets will stand, regardless of any change to the match venue or playing surface.
    • If the scheduled duration of a match is reduced or increased in the number of games/sets required to win, all bets will be void except for those on markets that have been unconditionally determined.
    • Where markets are offered on individual sets within a match, a withdrawal or disqualification during a set will render all bets on that set market and all individual set markets void, except those on markets that have been unconditionally determined.

19. Skiing

    • Where there is a presentation ceremony, markets will be settled on the official result declared by the relevant governing body at the time of the ceremony, regardless of any subsequent disqualification or amendment to the result.
    • If there is no presentation ceremony, outcomes will be determined in accordance with the official result declared by the relevant governing body, regardless of any subsequent disqualification or amendment to the result (except if an amendment is announced within 24 hours of the initial settlement of the relevant market in order to correct an error in reporting the result).
    • Except as otherwise stated in the Market Information, if an event is abandoned, postponed or cancelled, all bets will be void unless (a) the event is completed at the same venue within seven days of the official scheduled completion date; or (b) a result is "called" by the relevant governing body.
    • Betfair General Rules will apply for "match bets".

20. Horseracing

    1. 20.1General

       • All individual race markets will be determined according to the official result at the time of the "weigh-in" (or equivalent). Subsequent disqualifications, appeals or amendments to the result will be disregarded. Card numbers are posted as a guide only: bets are placed on a named horse. Information (such as jockey silks, saddlecloth numbers etc.) is provided "as is" and is for guidance only. Betfair does not guarantee the accuracy of this information and use of it to place bets is entirely at your own risk.
       • If a race is abandoned or otherwise declared void, or in the event of a walkover, all bets on that race will be void.
       • If the scheduled venue is changed after the markets have been loaded by Betfair, all bets will be void.
       • Where a race is postponed and does not take place on its scheduled day, all bets on that race will be void.
       • If a scheduled surface type is changed (e.g. turf to dirt), all bets will stand.

    2. 20.2Ante-post bets

       • Subject to the points below, in Ante-post markets, all bets on an individual horse stand whether the horse runs or not.
       • For GB and Irish racing: If a horse is balloted out, all bets on that horse will be void.
       • If a horse listed in an Ante-post market dies, Betfair will use the available information to determine the time of the horse's death. Betfair will then, acting reasonably, determine whether the horse was a "material runner" in the market. Betfair will undertake a similar determination in cases where it is advised through official channels that a runner has been formally scratched from an Ante-post race. In determining whether a horse is a material runner, Betfair will look at the general price of the horse immediately before the horse's death (or immediately before the notification of its withdrawal), in the Betfair market and in the wider betting market. Broadly, Betfair will consider a horse to be a material runner if it is deemed to have an approximate chance of winning of 8-10 percent or better.
       • If Betfair determines that the horse was a "material runner", then all bets struck in the market (on all selections), even if no bets have been placed on the horse, between the time of death (or the time that the formal scratching notification was created) and the suspension of the market will be void.
       • If Betfair determines that the horse was not a "material runner", then just bets struck on the horse in question between the time of death (or the time that the formal scratching notification was created) and the suspension of the market will be void.
       • Bets matched on horses after they have forfeited their entry at a particular entry stage or where they have not qualified by the applicable qualifying date will be void, unless the race in question has a subsequent supplementary entry stage.
       • If the race has a subsequent supplementary entry stage, horses will not be removed from the markets until the date of such subsequent supplementary entry stage (even if they had not been entered for the race, had been removed from a prior entry/removal stage or had been withdrawn).
       • No deduction factor will be applied to Ante-post bets as laid down in the "Betfair Non-Runner Rule".
       • Where an event is postponed or rescheduled to another day at the same venue, then Ante-post bets will stand unless entries are reopened in which case all bets will be void.
       • All relevant bets will be void where an event is: abandoned and not rescheduled; or postponed and rescheduled to another venue; or postponed and rescheduled to another day at the same venue with entries for the race being reopened or reverting back to a previous entry stage provided that any additional horses are entered or re-entered and such entries are deemed "material runners" for betting on the race. For the avoidance of doubt, where a race is postponed and rescheduled to another day at the same venue, relevant bets will stand where entries at the time of postponement remain unaltered or include any addition(s) not deemed material runners prior to the rescheduled race.

    3. 20.3Place betting terms

       • The number of winners in "to be placed" markets is as set out in the Market Information and is determined with reference to the number of runners known to Betfair when the market is loaded.
       • Once opened, the number of winners in "to be placed" markets will not be affected by further non-runners.
       • If the number of winners stated in the Market Information is equal to or greater than the number of runners, all bets in this market will be void.
       • If the number of placed horses is less than the number of potential winners listed in the Market Information, the winners will only be the placed horse(s).

    4. 20.4Best odds guaranteed

       • "Best Odds Guaranteed" is offered on UK and Irish horse race winner markets. It applies to any price taken on singles on the day of the event and race winner markets only (Win and Each-Way [win and place]). "Best Odds Guaranteed" is not available on Ante-post markets.
       • Where "Best Odds Guaranteed" is offered, bets will be settled at the Industry Starting Price (SP) if the SP is bigger than the price taken by the customer when they place their bet. For example, if the price taken is 3/1 and the SP is 4/1, we will pay out at the bigger price of 4/1.
       • In the event of a Rule 11.2 deduction applying to a price taken, we will pay at the bigger odds after the Rule 11.2 deduction has been made to the price taken.
       • Where no SP is returned, the last price offered by Betfair will be taken as the SP.
       • Betfair reserves the right to withdraw the "Best Odds Guaranteed" promotion at any time.

    5. 20.5Starting prices

       • SP bets placed on the Betfair Sportsbook or Betfair "Fixed Odds" products will be settled on the official Industry Starting Price and not the Betfair SP.
       • If no official Industry Starting Price or Industry Off Course Starting Price is returned, bets will be settled at the last price quoted on the Betfair Sportsbook prior to the off of the race.

    6. 20.6Double resulting

       • All bets placed on horseracing in the UK and Ireland will be settled on First Past the Post AND the official result.
       • This offer applies to winning single and multiple bets and the win part of Each-Way bets (win and place) placed on markets settled according to the official result.
       • Double Result means if your horse is declared the winner according to the First Past the Post system, you get paid; however, should your horse be awarded the race or promoted to a place, as a result of a steward's enquiry or an objection that is announced before the "weigh in" or "winner alright" announcement, we will still pay you.
       • Exceptions: The exceptions where First Past the Post does not apply and bets are only settled according to the official result are:
       • A selection taking the wrong course
       • A selection carrying the wrong weight or the jockey failing the "weigh in"
       • An Ante-post bet
       • A Forecast or Tricast bet
       • A void race
       • A selection given as the winner in error by the judge
       • All bets on horseracing outside of the UK and Ireland are settled on the official result declared on the day that the event is held. Any subsequent disqualification will not be taken into account in the settlement.

    7. 20.7Match betting

       • This market is settled on the horse with the best finishing position in the race in question. If the two horses reach the same position, the bet is settled as a dead heat.
       • The market will be settled according to the official result at the time of the "weigh-in" announcement. Subsequent disqualifications or amendments to the result will be disregarded. If a horse comes under starter's orders but refuses to race, all bets will be void. Any other circumstances giving rise to a "non-runner" will not affect this market. At least one horse must finish the race for bets to stand. If the race in question is not held on the scheduled day, the market will be void.

    8. 20.8Place terms

       • Each-Way bets (win and place) are offered for the majority of races. For all horse races (at Early Price, Show Price and SP), the Each-Way terms (win and place) are affected by the type of race and the number of runners taking part. These terms are as follows:

       Race type	No. of runners	Place odds	No. of places
       All	4 or fewer	Win only	Win only
       All	5-7	1/4	1,2
       Non-handicaps	8+	1/5	1,2,3
       Handicaps*	8-11	1/5	1,2,3
       Handicaps*	12-15	1/4	1,2,3
       Handicaps*	16+	1/4	1,2,3,4

       • [* "Handicaps" include all Handicap and Nursery races]
       • The "win" and "place" part of "Each-Way" multiple bets (win and place) are settled separately (that is, win-to-win and place-to-place).
       • Once opened, the number of winners in "to be placed" markets may be affected by further non-runners.
       • If the number of placed horses is less than the number of potential winners, the winners will only be the placed horse(s).
       • If any race is reduced to four runners or fewer, all "Each-Way" bets (win and place) will be taken as "all-to-win" given that there are no places.

    9. 20.9Winning distance bets

       • Unless stated otherwise in the Market Information, "winning distance" bets are placed on the sum of the winning distances from each race on one particular day at a race meeting.
       • The winning distance in a race will be the officially declared distance between the first two horses past the post. However, if either the first or second horse past the post is disqualified because: (i) of an incorrect weight carried; (ii) they have taken the wrong course; (iii) the jockey of either horse fails to weigh in, or weighs in light after the race; then in each case the winning distance will be that between the first and second horse under the official result.
       • For the purpose of this bet, the maximum distance on any individual race will be 12 lengths for Flat races and 30 lengths for National Hunt races (which includes National Hunt Flat races) and these distances will be applied where only one horse finishes a race. For distances below half a length, the following scale will be applied:
       • Nose: 0.05 length
       • Short-head: 0.1
       • Head: 0.2
       • Short-neck: 0.25
       • Neck: 0.3
       • If a meeting has three or more races abandoned or declared void, then all "winning distance" bets will be void, unless the entire market has been unconditionally determined.
       • When only one or two races are abandoned or declared void then "winning distance" bets will be settled with a default distance used for each abandoned or void race. The default distances are two lengths for Flat racing and ten lengths for National Hunt racing. .
       • In the case of a walkover (a race with no other contestants, in which only one participant finishes the race), the following distances will be applied:
       • Flat: 5 lengths
       • National Hunt: 12 lengths

    10. 20.10Betfair Non-Runner Rule

        • The Betfair "Non-Runner Rule" relates to the adjustment of odds on bets already matched when a horse in a race is declared a non-runner. In order to make the adjustment, Betfair applies a reduction factor to the remaining runners. The reduction factor allocated to a non-runner is a calculation (the details of which are described below) of that horse's chances of winning (or being placed etc., as appropriate) and is applied to bets already matched on the other runners in the relevant market(s).
        • Any horse listed when the relevant market is loaded which does not subsequently come under starter's orders is deemed a non-runner.
        • When the market is loaded, each horse is given a "reduction factor", based on a forecast price, which is expressed as a percentage. These reduction factors may be updated periodically at the discretion of Betfair based on the market. The current reduction factor percentage for each horse can be viewed on the information page on the Betfair website or by asking the Helpdesk.
        • Reductions will be made to both win and place markets but applied differently (as described below), and horses will have a different reduction factor for each market.
        • As soon as Betfair becomes aware that a horse is an official non-runner, the following policy will be applied:
        • All matched bets on that horse will be void and the horse will be removed from the market.
        • In the win market: If the reduction factor of the non-runner is 2.5% or greater, the traded price of all the matched bets on the remaining horses will be reduced by an amount equal to the non-runner's final reduction factor. If the non-runner's reduction factor is less than 2.5%, reductions will not be applied.
        • In the place market, the reduction factor of all non-runners will be applied (even if less than 2.5%) and the potential winnings in relation to matched bets on the remaining horses will be reduced by an amount equal to the non-runner's final reduction factor.
        • All the reduction factors on the remaining horses will be adjusted to reflect their improved chance of winning.
        • Reduction factors are not applied to bets that are struck in-play. However, if a market is turned in-play prematurely by error (or, for example, there is a false start), all bets matched during this time will be subject to any later reduction factor, provided that the market is turned out of play before the race commences. In the event of a late withdrawal, Betfair reserves the right to remove the runner after completion of the race. In this case, only those bets matched prior to the off will be affected by a reduction factor.
        • In the event of a non-runner being removed from a race in error, Betfair will reinstate both the runner and all previously matched bets associated with that runner. All bets made between the time of withdrawal and reinstatement will be void in both the place market and the win market. The reduction factor applied to matched bets at the time of withdrawal will be reversed and the original prices will become valid.
        • Any non-runners will be removed from the relevant markets in the order in which they are brought to the attention of Betfair. If Betfair becomes aware of more than one non-runner at the same time, it will remove the non-runners from the relevant markets in racecard order.

    11. 20.11How the reductions are applied

        • In the win market, reductions will be made on the traded price.
        • For example: If the non-runner's final reduction factor is 25%, the traded price on all previously matched bets on other horses will be reduced by 25% (traded price of 8.0 would become 6.0 etc.). And these might be further reduced if another horse is subsequently declared a non-runner.
        • In the place market, reductions will be made to the potential winnings on the bet only, and not the traded price.
        • For example: If the non-runner's final reduction factor is 25%, the potential winnings on all previously matched bets on the other horses will be reduced by 25% (a traded price of 8.0 would become 6.25). For example, a €10 bet on a horse to be placed at a traded price of 8.0 would provide winnings of €70. If there is a non-runner with a reduction factor of 25% in the race, that factor will be applied to the €70 of potential winnings, leaving potential winnings of €52.50. Therefore, the revised traded price will be 6.25.
        • The traded price may be further reduced if any other horse(s) is(are) subsequently declared a non-runner; however, odds cannot be reduced below 1.01.
        • Reserves: A reserve runner may appear in the relevant markets but will have a non-applicable reduction factor until Betfair has received confirmation that it is a confirmed runner, in which case an applicable reduction factor may apply to it.
        • For the avoidance of doubt, any reduction factor applicable to a non-runner replaced by a reserve, will be applied to all bets struck on the relevant markets, prior to the removal from those markets of such non-runner by Betfair. Likewise, should a reserve runner become a confirmed runner but subsequently become a non-runner, any reduction factor applicable to such non-runner will be applied to all bets struck on the relevant markets, prior to the removal from those markets of such non-runner by Betfair.

    12. 20.12Betfair Non-Runner Rules

        • If a horse comes under starter's orders but refuses to race, the bet will be a loser.
        • With the exception of Ante-post bets as described above, in all horse races where a runner is withdrawn, or adjudged not to have started — and therefore been declared a non-runner by the starter — stakes on that selection will be refunded.
        • Bets on the remaining runners in that race, where a price has been taken, may be subject to a deduction. This is based on Tattersalls Rule 4(c) (see below) and is dependent on the withdrawn horse’s price at the time it was withdrawn.
        • Bets on horses in reformed markets that subsequently have one or more withdrawn horses may also have a deduction applied based on the prices of any withdrawn horse(s) at the time of the withdrawal(s).
        • In the event that there is insufficient time to form a new market on the race, bets placed at starting price may also be subject to a deduction based on Tattersalls Rule 4(c).
        • For bets where a price is taken, the application of Rule 4(c) will be determined by the last Betfair price available at the time the relevant horse is withdrawn.
        • Deductions in euro will be applied based on the odds of any withdrawn horse as follows:

        Price of selection	Deduction	Price of selection	Deduction
        1/9 or shorter	90c	6/5 to Evens	45c
        2/11 to 2/17	85c	6/4 to 5/4	40c
        1/4 to 1/5	80c	7/4 to 13/8	35c
        3/10 to 2/7	75c	9/4 to 15/8	30c
        2/5 to 1/3	70c	3/1 to 5/2	25c
        8/15 to 4/9	65c	4/1 to 10/3	20c
        8/13 to 4/7	60c	11/2 to 9/2	15c
        4/5 to 4/6	55c	9/1 to 6/1	10c
        20/21 to 5/6	50c	14/1 to 10/1	5c
        		Over 14/1	No deduction

        • If there are two or more withdrawals in one event, the deduction will not exceed 90c. If the price of a withdrawn selection is not quoted in the above table, then Rule 4(c) will be applied at the next highest price quoted. For example, 21/5 would be classed in the 9/2 bracket for Rule 4 purposes.
        • Reserves: In races with reserves, reserves will generally be priced up within the market. However, if any bets are taken prior to a reserve horse being declared to run and where the reserve was not priced up at the time the bet was placed, then any such bets will be settled on the result "without the reserve runner(s)". "Each-Way" bets settled on the result "without the reserve runner(s)" will be based on the number of runners, excluding reserves, that start the race. In races where reserves are priced but do not run, Betfair may make a Rule 4 deduction in accordance with the above Betfair Non-Runner Rule.
        • Incorrect withdrawals: If a horse is removed from a market but subsequently takes part in the race, then all bets on that selection will be made void and stakes refunded at the point that the selection was removed from the market. If the horse is reinstated in the market, all original bets will be reinstated subject to customers having available funds in their account. If a customer does not have available funds in their account at the time of reinstatement, the voided bet will not be reinstated.

    13. 20.13Betting without the favourite

        • For the purposes of this bet, the "without" selection(s) will be the shortest price horse(s) as determined by Betfair early prices. If there is a change of favourite, all bets on this market will be void.
        • Winning bets on this market will be as by your selection, either as the race winner or as finishing in second place after the favourite.
        • "Each-Way" bets will be determined as per the industry SP based on the actual number of runners in the relevant market.
        • If the "favourite" becomes a non-runner, bets are settled as normal winning bets.
        • In the event of non-runners and withdrawals, winning bets are subject to Rule 4 deductions.

    14. 20.14Additional rules

        • Horses will not be coupled.
        • Where any horse(s) run(s) for purse money only, it/they is/are deemed a non-runner/non-runners for betting purposes.
        • Should this result in the number of possible winners stated in the relevant Market Information being equal to or greater than the number of runners in the relevant Betfair market, all bets in the market will be void.

    V 01/15 24/08/15

    RULES AND REGULATIONS

    Exchange Rules

    PART A — INTRODUCTION

    1. Use and interpretation

       The Betfair Exchange Rules and Regulations ("Exchange Rules") are part of the Betfair Terms and Conditions.

       The Exchange Rules apply to all bets placed on Betfair Exchange markets. The Exchange Rules also apply to the Betfair Exchange "Multiples" product (see the Multiples section below for further details). The Exchange Rules do not apply to markets offered or bets placed on the Betfair Sportsbook or on the Betfair "Fixed Odds" product. The Exchange Rules consist of the following:

       - This INTRODUCTION section (Part A);

       - The GENERAL RULES (set out in Part B below);

       - The SPECIFIC SPORTS RULES (set out in Part C below – these apply to certain sports); and

       - The MARKET INFORMATION (located on every Betfair market either under the tab entitled "Rules" or under the "Rules" or "i" button).

       The General rules apply to all bets, unless stated otherwise in the Market Information or the Specific Sports Rules. If there is any inconsistency between the Specific Sports Rules and the General Rules, the Specific Sports Rules will prevail. If there is any inconsistency between the Market Information and the General Rules or the Specific Sports Rules, the Market Information will prevail, except where the General Rules or Specific Sports Rules use the phrase "regardless of what it says in the Market Information" or similar wording.

       For any category or market not referred to in the Specific Sports Rules (e.g. "Special Bets" or beach volleyball), the General Rules and Market Information will apply.

       Please note that there are separate Rules and Regulations for each of our Exchange and Sportsbook products. The rules governing how markets are offered, managed and/or settled are not the same for every market on each product. In certain circumstances, a bet that is settled as a winner on one product may be settled as a loser on the other product (and vice versa). Additionally, different settlement rules may apply so that bets that are a winner on one product may be settled as a dead heat or be voided on the other product. Customers must ensure that they familiarise themselves with the relevant rules that apply to the bets that they place on Betfair products.

    2. Market Information

       The Market Information is provided for information purposes as an at-a-glance guide on how Betfair intends to manage the market. The Market Information may also contain rules on market settlement; however, it must always be read in conjunction with the General Rules and the relevant Specific Sports Rules and a link to this Rules and Regulations page will usually be provided in the Market Information for each market.

       Whilst the Market Information may give a guide to how markets will be managed, regardless of what it says in the Market Information, Betfair reserves the right to suspend acceptance of bets in any market at any time at its sole discretion, including in order to carry out necessary administration and/or to take any necessary action to protect Betfair customers.

       Betfair will not amend the Market Information after a market has been loaded, except to correct obvious errors and/or to add wording to clarify the Market Information where appropriate.

    3. Customer responsibility

       Betfair customers should make themselves aware of all of the Exchange Rules affecting any market on which they wish to place a bet. Customers should not simply rely on the Market Information as the Market Information is unlikely to contain all of the applicable rules relating to a market.

       By their very nature "Special Bets" markets are unpredictable and should therefore be treated with particular caution. Customers are responsible for managing their own positions at all times in such markets. Customers should pay particular attention to the Market Information on "Special Bets" markets to ensure they understand the basis on which the market will be administered and settled.

    4. CUSTOMER BETTING DISPUTES

       Any Betfair customer who has any concerns or questions regarding the Exchange Rules or regarding the settlement of any Betfair market should contact Betfair via email at support.es@betfair.es or via the relevant country-specific Helpdesk email address or telephone number.

       If a customer is not satisfied with how a bet or a market has been settled, then the customer should provide details of their grievance to Betfair via email at support.es@betfair.es or via the relevant country-specific Helpdesk email address or telephone number. Betfair will use its reasonable endeavours to respond to queries of this nature within a few days (but intends in any event to respond to all such queries within 14 days of receipt).

       When a customer has exhausted the internal Betfair betting dispute process without a satisfactory outcome, they may submit their betting dispute to the DGOJ (Dirección General de Ordenación del Juego — Spanish Directorate General for the Regulation of Gambling).

       Following a DGOJ ruling, Betfair reserves the right, at its discretion, to take appropriate action, which may include, amongst other things, the following options: (a) reversing settlement for all bets placed on the relevant market, including making adjustments to customers' accounts where necessary; or (b) paying out any customer who placed a bet on the market their "net position" if that customer would have been in a better position had the market been settled as DGOJ recommended (for example, if a customer would have won more money had the market been settled in that way, that customer will be paid the difference between what they originally received when the market was settled and the amount they would have won had the market been settled as DGOJ recommended).

    Part B — GENERAL RULES

    1. Managing markets in-play

       a) General

       For everything other than horseracing and greyhound racing, if a market is not scheduled to be turned in-play but Betfair fails to suspend the market at the relevant time, then:

       If the event has a scheduled "off" time, all bets matched after that scheduled off time will be void; and

       If the event does not have a scheduled "off" time, Betfair will use its reasonable endeavours to ascertain the time of the actual "off" and all bets after the time of the "off" determined by Betfair will be void.

       For greyhound racing, if a market is not scheduled to be turned in-play but Betfair fails to suspend the market at the relevant time, then all bets matched after the official "off" time will be void.

       Betfair aims to use its reasonable endeavours to suspend in-play markets at the start of and at the end of the event. However, regardless of what it says in the Market Information, Betfair does not guarantee that such markets will be suspended at the relevant time.

       Betfair will not part-suspend outcomes/selections in an Exchange market that has been turned in-play (although it may do so in Sportsbook or Fixed Odds markets).

       Betfair customers are responsible for managing their in-play bets at all times.

       For the purposes of in-play betting, customers should be aware that transmissions described as "live" by some broadcasters may actually be delayed or pre-recorded. The extent of any delay may vary depending on the set-up through which they are receiving pictures or data.

       The availability of an in-play market on our Exchange product for a particular event does not necessarily mean that there will be an equivalent in-play market for the same event on our Sportsbook or Fixed Odds products.

       b) All markets other than football markets and Australian markets — not suspending at the time of the "off"

       In relation to markets that are scheduled to be turned in-play, Betfair aims to use its reasonable endeavours to turn such markets in-play at the time of the "off". The time of the "off" for such markets should be set out in the Market Information. However, regardless of what it says in the Market Information, Betfair does not guarantee that such markets will be suspended and turned in-play at the time of the "off".

       If a market is scheduled to be turned in-play but Betfair does not suspend the market and cancel unmatched bets at the time of the "off" and the market is not turned in-play with unmatched bets cancelled at any time during the event, all bets matched after the scheduled time of the "off" will be void (in the case of horseracing and greyhound racing, bets will be void from the official, rather than the scheduled, "off" time). If the event does not have a scheduled "off" time, Betfair will use its reasonable endeavours to ascertain the time of the actual "off" and all bets after the time of the "off" determined by Betfair will be void.

       If a market is scheduled to be turned in-play but Betfair does not suspend the market at the time of the "off" (so unmatched bets are not cancelled at that time), but the market is intentionally turned in-play at a later time during the event, all bets matched after the time of the "off" will stand.

       c) Football markets (with the exception of Australian football markets) — not suspending at kick-off or on the occurrence of a Material Event

       Not suspending at kick-off

       In relation to football markets that are scheduled to be turned in-play, Betfair aims to use its reasonable endeavours to turn such markets in-play at kick-off and to suspend such markets on the occurrence of a Material Event (see definition of "Material Event" below).

       The relevant scheduled kick-off time should be set out in the Market Information. However, regardless of what it says in the Market Information, Betfair does not guarantee that such markets will be suspended and turned in-play at kick-off.

       If a market is scheduled to be turned in-play but Betfair does not suspend the market at kick-off and the market is not turned in-play at any time during the match, all bets matched after the scheduled time of the kick-off will be void.

       If a market is scheduled to be turned in-play but Betfair does not suspend the market at kick-off (so unmatched bets are not cancelled at that time), but the market is turned in-play at a later time during the match, all bets matched after the scheduled time of the kick-off and before the first "Material Event" will stand. However, if there has been one or more "Material Events", any bets matched between the first "Material Event" and the market being turned in-play will be void.

       Not suspending on the occurrence of a Material Event

       If Betfair does not suspend a market on time for the occurrence of a Material Event, Betfair reserves the right to void bets unfairly matched after the Material Event has occurred. Voiding of these bets may take place during the event or retrospectively once a game is completed.

       Definition of "Material Event"

       For the purpose of these Exchange Rules, a "Material Event" means a goal being scored, a penalty being awarded or a player being sent off.

       d) In-play Australian markets

       Notwithstanding the other in-play rules described above, in relation specifically to any Australian market that is scheduled to be turned in-play, if Betfair fails to suspend the market at the "off", then all bets matched after the scheduled time of the off and before the market is turned in-play will be void (in the case of horseracing and greyhound racing, bets will be void from the official rather than the scheduled off time). If the event does not have a scheduled off time, Betfair will use its reasonable endeavours to ascertain the time of the actual off and all bets after the time of the off as determined by Betfair will be void.

    2. Results and market settlement

       a) General

       Markets will be settled as set out in the Market Information and/or the Specific Sports Rules.

       Where the Market Information or Specific Sports Rules do not specify how and on what basis a market will be settled, markets will be settled on the official result of the relevant governing body regardless of any subsequent disqualification or amendment to the result (except if an amendment is announced within 24 hours of the initial settlement of the relevant market in order to correct an error in reporting the result).

       If no official result declared by a relevant governing body is available, the result will be determined by Betfair (acting reasonably) using information from independent sources. In such cases, if any new information comes into the public domain within 48 hours of settlement, then Betfair will (acting reasonably) determine either: (i) whether the market should be reinstated or resettled in light of this new information; or (ii) whether or not to wait for further information before deciding whether to reinstate or resettle the market. Except where Betfair has announced that it is waiting for further information, any information that comes into the public domain more than 48 hours after a market has been settled will not be considered by Betfair (regardless of whether or not such information may have led to a different result).

       In the event of any uncertainty about any result or potential result, Betfair reserves the right to suspend settlement of any market until the uncertainty can be resolved to the reasonable satisfaction of Betfair. Betfair reserves the right to void any market if the uncertainty regarding settlement of that market cannot be resolved to the reasonable satisfaction of Betfair.

       b) Resettlements

       Markets are generally settled shortly after the end of the event in question. Betfair may settle (or part-settle) some markets before the official result is declared (or may increase a customer's "available to bet" balance by the minimum potential winnings of that customer on a given market) purely as a customer service benefit. However, Betfair reserves the right to amend the settlement of the market if: (i) the official result is different to the result on which Betfair initially settled the market (for example, a horseracing result being changed by the relevant governing body shortly after a race, but before the result is official); or (ii) if the whole market is eventually voided (e.g. for an abandoned event).

       Betfair reserves the right to reverse the settlement of a market if a market is settled in error (for example, a human or technical error).

       If Betfair resettles a market, this may lead to amendments being made to a customer's balance to reflect changes in market settlement.

       c) Non-runners, withdrawals and disqualifications

       Subject always to the right of Betfair to void bets under its terms and conditions or for any exception under the Betfair Exchange Rules, if a market contains a statement that says "All bets stand, run or not" (or similar wording) in the Market Information, then all bets on a team or competitor will stand regardless of whether or not the team or competitor starts the event or takes any part in the event.

       Where the Market Information does not stipulate that all bets will stand regardless of the participation of the teams or competitors, customers should refer to the relevant Specific Sports Rules.

       If a team or competitor is disqualified, withdraws or forfeits after starting an event, they will be deemed a loser provided that at least one other team or competitor completes the event. If no team or competitor completes an event (having started), then all bets will be void except for bets on any markets that have been unconditionally determined.

       d) "Winner with [named selection]" markets

       Betfair may from time to time offer markets that are dependent on the participation of a particular competitor. If the competitor named either in a "Winner with …" market title or in the Market Information does not participate in the tournament or event, then all bets on the market will be void. For example, if there was a "Winner with Federer" tennis market, all bets on the market would be void if Federer did not participate in the tournament. However, if any other competitor did not participate, then bets would stand.

       A team or competitor will be deemed to have participated if they have taken part to the extent necessary to record an official result or classification (including any disqualification but excluding any "did not start" or equivalent classification).

    3. Abandonments, cancellations and postponements

       a) Some markets have different rules and these are listed in the Specific Sports Rules and/or the Market Information. However, where a market has no rules in the Specific Sports Rules or the Market Information in relation to an abandonment, cancellation and/or postponement, the following will apply:

       - In relation to any match, fixture, game, individual event, race or similar: If the event is not completed within three days after the scheduled completion date, then all bets on markets for this event will be void, except for bets on any markets that have been unconditionally determined.

       - In relation to any tournament, competition or similar: If the event is not completed within three days after the scheduled completion date, then any markets relating to the event will be settled in accordance with the official ruling of the relevant governing body, providing such a decision is given within 90 days after the scheduled completion date of the event. If no official ruling is announced in this 90-day period, then bets on any market relating to this event will be void except for bets on any markets that have been unconditionally determined. If a market is to be voided but has been part-settled as a courtesy to Betfair customers, then such part-settled bets will be reversed and all bets on the market will be void.

       Betfair will decide (acting reasonably) whether a market relates to a match (or similar) or a tournament (or similar). However, by way of example, the following will apply: (i) Europa League outright = tournament; (ii) Champions League group outright = tournament; (iii) Top Premier League goalscorer = tournament; (iv) 72-hole golf match bet = match; (v) Ryder Cup outright = tournament; (vi) Golf tournament outright = tournament; (vii) Tennis tournament outright = tournament;(viii) 5-day cricket test match = match; (ix) Ashes series outright = tournament; (x) Motor race (e.g. Grand Prix) = match.

       b) Change of venue

       Some markets have different rules and these are listed in the Specific Sports Rules and/or the Market Information. However, if change of venue is not dealt with in the Specific Sports Rules and/or the Market Information, then the following will apply:

       - For any team sport: If the scheduled venue is changed after the markets are loaded by Betfair, all bets will be void only if the new venue is a home ground of the original away team.

       - For all categories or markets other than team sports: If the scheduled venue is changed after the markets are loaded by Betfair, all bets will stand.

       - If there is a change in the type of scheduled surface (e.g. a hockey match switching from grass to astro-turf) after the markets have been loaded, all bets will stand.

       c) Periods of time

       Some markets have different rules and these are listed in the Specific Sports Rules and/or the Market Information. However, if any aspect is not dealt with in the Specific Sports Rules or the Market Information, then the following will apply:

       - If the scheduled duration of an event is changed after the markets have been loaded but before the start of the event, then all bets will be void.

       - Some markets refer to the length of time until an occurrence in the event (e.g. time of first goal). If an event happens in stoppage or injury time after any regular time period, then it will be deemed to have occurred at the end of the regular time period. For example, if a goal is scored in first half stoppage-time in a football match, it will be deemed to have occurred in the first 45 minutes.

       - All bets apply to the relevant full "regular time" period including stoppage time. Any extra-time and/or penalty shoot-out is not included.

       - References within these Rules and Regulations to a particular number of "days" will mean the end of the day local time after the expiry of the specified number of days. For example, if a rugby match is scheduled for the 1st of December, then the rule that allows the match to be completed within three days after the scheduled completion date (see Paragraph 3 above) would mean that the deadline for completion of that match would be 23:59:59 on the 4th of December.

       d) Match bets

       Some markets have different rules and these are listed in the Specific Sports Rules and/or the Market Information. For example, for match bets on golf markets the rules are set out in the Specific Sports Rules. However, if any aspect is not dealt with in the Specific Sports Rules or the Market Information, then the following will apply:

       - "Match Bets" for one-off events are determined by the competitor or team with the best score, time or finishing position in the event. If none of the competitors or teams involved in the match bet complete the event or register a score, time or finishing position, then bets are void unless specified otherwise in the Specific Sports Rules and/or the Market Information. Any competitor or team not completing an event or registering a score, time or finishing position having taken part in the match bet event will be settled as a loser providing at least one other team or competitor completes that event or registers a score, time or finishing position.

       - "Match Bets" for progress in a competition or event with multiple heats or rounds are determined by the competitor or team that qualifies to the furthest round (whether it takes part in the further round or not) or with the best score, time or finishing position in the final or same heat of that competition or event. If the relevant competitors or teams fail to qualify in the same round of the competition but in different heats then Dead Heat Rules will apply, irrespective of the finishing positions in their respective heats. Markets will be part-settled after the end of each round, and any subsequent disqualifications, penalties or amendments to results or qualifications will not have any effect on the market. Where one or more of the competitors or teams are disqualified, for the purposes of settlement, the disqualified competitor or team will be deemed to have progressed further in the competition or event than all those eliminated from the competition or event prior to the disqualification, and will be deemed to have finished last (or joint last if there is more than one disqualification in the same heat) of those still competing in the competition or event. Disqualification will be considered to have taken place at the time of the competitor's or team's removal from the competition or event by the relevant governing body, rather than at the time of the event that caused disqualification.

       - If one of the competitors or teams does not take any part in the event, then all relevant match bets will be void.

       - If an event or tournament is abandoned or reduced in duration such that any competitor or team fails to complete the match bet, event or tournament for any reason other than withdrawal or disqualification, then all bets will be void except for those on markets that have been unconditionally determined.

       e) "To Qualify" markets

       - Some markets have different rules and these are listed in the Specific Sports Rules and/or the Market Information. However, if any aspect is not dealt with in the Specific Sports Rules or the Market Information, then the following will apply:

       - Any "To Qualify" market (e.g. "To Reach The Final" markets) will be determined by the competitor or team that qualifies under the terms set out in the Market Information, whether or not they take part in the next round or event for which they have qualified. Markets will be settled after the qualifying stage and any subsequent disqualification or amendment to the result will not count.

       f) Dead heats

       - Unless stated otherwise in the Specific Sports Rules and/or the Market Information, the Dead Heat Rule applies to bets on a market where there are more winners than expected (as set out in the Market Information).

       - For each bet matched on a relevant winning selection, the stake money is first reduced in proportion by multiplying it by the sum of the number of winners expected (as set out in the Market Information), divided by the number of actual winners (i.e. stake multiplied by [number of winners expected/number of actual winners]). The winnings are then paid to the successful backers on this "reduced stake" (reduced stake multiplied by traded price) and the remaining stake money is paid to the appropriate layers.

       - For example, assume there is a dead heat for first place between three horses. "Client A" has backed one of the winners for a stake of 300 at the traded price of 4.0 and "Client B" has taken the other side of this bet. When the event is settled, the stake (300) is multiplied by 1/3 (i.e. the number of expected winners (1) divided by the number of actual winners (3)) to calculate the reduced stake (100) and the remainder given to the layer (200). The backer then receives the traded price matched (4.0) multiplied by the reduced stake (4 x 100 = 400). In this example, the net winnings of "Client A" are 100 (400 payout minus the original 300 stake), and the net losses of "Client B" are 100. Alternatively, this can be viewed as the full amount paid to the traded price divided by the number of dead-heaters. In the above example, this would be 300 at the traded price of 4.0 (1200) divided by 3; making 400 payout and 100 net winnings.

       - By way of another example, assume there is an outright winner in a golf tournament but 7 players tie for 2nd place. In the "top 5 finish" market, after settling on the outright winner in the top 5 market there would be 4 other designated winners' places available. "Client A" has backed one of the winners for 300 at the traded price of 4.0 and "Client B" has taken the other side of this bet. When the event is settled, the stake (300) is multiplied by 4/7 (i.e. the number of expected winners (4) divided by the number of actual winners (7)) to calculate the reduced stake (171.43) and the remainder given to the layer (128.57). The backer then receives the traded price matched (4.0) multiplied by the reduced stake (4 x 171.43 = 685.72). In this example, the net winnings of "Client A" are 385.72 (685.72 payout minus the original 300 stake), and the net losses of "Client B" are 385.72.

       - In relation to customers whose betting counterparty is Betfair, for the purposes of this section of the Exchange Rules dealing with dead heats, the terms "Client A", "Client B" and "appropriate layers" should, where relevant, be read as "Betfair".

       G) Exchange Multiples

       Betfair currently offers two types of multiples bets, "Exchange Multiples" and "Fixed Odds Multiples". Click here to see the Betfair FAQ page and additional information on Exchange Multiples, and click here to see the Betfair FAQ page and additional information on Fixed Odds Multiples. The Exchange Rules only apply to Exchange Multiples. For the relevant rules that apply to fixed odds multiples, please see the Sportsbook Rules & Regulations.

       - Customers placing a multiple bet will be betting with Betfair and Betfair will act as the counterparty to the bet.

       - A multiple bet consists of a number of legs. A leg is defined as one or more chosen selections in any individual event market.

       - Betfair reserves the right in its sole discretion not to accept certain multiple bets or to scale back stakes in certain circumstances.

       - All multiple bets placed are subject to the Exchange Rules that apply to each individual sport that relates to any leg of any multiple bet.

       - The maximum payout limit for Exchange Multiples is €1,000,000.

       - Customers can place an Exchange Multiple bet using back, or where available lay or a mixture of back and lay selections. However, customers cannot have a combination of back and lay selections in any one leg.

       - If customers choose more than one selection in one leg, the odds for this leg will be "dutched", which means they will be combined to reflect the chances of any of the selections within the leg winning (if backed) or all of the selections losing (if laid). If customers wish to place an Exchange Multiples bet (i.e. more than one selection in any event market but not using "dutched" prices), they will need to enter each Exchange Multiple bet separately.

       - Other than Exchange Multiples bets struck at Betfair Starting Price ("BSP"), the odds available via the Exchange Multiples product will be broadly based on the relevant singles markets on Betfair and any such winning multiple bet will be subject to Betfair commission as set out in the "Betfair Charges" section of the website.

       - Any winnings from Exchange Multiples bets struck at BSP will not be subject to Betfair commission, but the odds returned on each leg in such a multiple will be subject to a 5% deduction from the BSP.

       - A BSP each-way Exchange Multiple bet is a bet for selections in the multiple to win and a bet on the same selections to place. For example, a €2 each-way double represents a €2 bet on both selections to win and a €2 bet on both selections to be placed, with a total stake for the bet of €4. The number of places for each event in an each-way multiples bet are shown on the multiples win Market Information and do not change. Should the number of runners be equal to or less than the number of places available, the relevant place leg of any multiples bet will be void.

       - The minimum total stake for any Exchange Multiple bet is €2. For example, a 20c "Yankee" (11 bet combinations) representing a total stake of €2.20 is permitted. However, a 1c "Heinz" (57 bet combinations) representing a total stake of €0.57 or a €1 double (1 bet combination) representing a total stake of €1 will not be permitted.

       - Betfair, in its sole discretion, will determine the markets that are available for Exchange Multiples. Events available for Exchange Multiples will be those listed within any individual Exchange Multiple group (e.g. UK football fixtures for any given day). Not all Betfair markets will be available via the Exchange Multiples product.

       - With the exception of the rule directly below, if any selection in any leg is a non-runner or otherwise void under the Exchange Rules (e.g. an abandoned match), then all bets on that individual leg will be void and the Exchange Multiple bet will be adjusted accordingly. For example, a treble including one void leg will become a double. This means that if customers have more than one selection in any leg (i.e. in cases of "dutching") and one of those selections is a non-runner, the whole leg will be void. In the event that voided legs mean that an individual bet within a multiple becomes a single bet, then this single bet will stand.

       - Notwithstanding the rule directly above, for Exchange Multiple bets struck at BSP, if customers have more than one selection in any leg and one of those selections is a non-runner, the leg will stand. For example, if customers back both Desert Orchid and Red Rum in an individual horse race and Red Rum is a non-runner, the leg will become a back of just Desert Orchid.

       - Betfair reserves the right not to accept certain combinations of Exchange Multiples, such as those including related contingencies (i.e. where the outcome of one event is likely to affect the odds on the outcome of another event). This may happen automatically at the bet placement stage. Alternatively, if such bet is taken in error, Betfair may void the individual bet combinations that include two or more of the related contingency selections.

       - Betfair may offer special markets on related events from time to time, including within its normal markets (i.e. outside of the Exchange Multiples product), for example a market on Chelsea to win the English domestic double (i.e. Premier League and FA Cup).

       - When placing any Exchange Multiple bet, the prices shown only give an indicative guide as to the price available for each leg and the overall multiple. Other than Exchange Multiple bets struck at BSP, the price of each leg and the overall multiple price that customers get will be fixed when the multiple bet is actually placed and customers will then be able to see these prices. For more details on this, customers should refer to the "Help" files.

       - Horseracing Exchange Multiples are based on Betfair "day of the race" markets (and not Betfair ante-post markets). The Betfair Horseracing Ante-Post Rules do not therefore apply in relation to horseracing Exchange Multiples.

       h) Rules for Betfair Starting Price

       - Betfair Starting Price ("SP" or "Betfair SP") is available on the Exchange. Exchange SP bets ("SP bets") are therefore a type of Exchange bet. The Betfair SP is calculated by Betfair, by balancing all SP bets and other Exchange bets when the market is suspended at the "off" of the relevant event. The details of this calculation are provided directly below.

       - Please note that for all Betfair customers, an SP bet cannot be cancelled once it has been placed.

       - A bet at Betfair SP is a fixed odds bet, with the odds on each selection being calculated and bets matched when the event starts. The odds are calculated by matching SP backers and other Exchange backers against SP layers and other Exchange layers. The inclusion of other Exchange bets in the SP reconciliation is necessary to ensure that: SP backers get the benefit of unmatched Exchange offers to lay if those offers could increase the SP; and SP layers get the benefit of unmatched Exchange offers to back if those offers could reduce the SP. Including unmatched other Exchanges in the SP reconciliation also ensures that the bets of other Exchange backers and layers, which would otherwise lapse, are matched where possible.

       - The minimum liability for a bet placed at Betfair SP is €10 for a lay bet and €2 for a back bet (or the currency equivalent in each case).

       Example 1: On selection A there are €1000 of backers' stakes and €6000 of layers' liabilities at Betfair SP and there are €500 of unmatched other Exchange back bets available to lay at an average of 5.0. If we ignored the Exchange market in this case, the SP would be 7.0. However, this would leave other Exchange back bets, which could also have been matched at their requested price against SP layers, unmatched. Therefore, the Betfair SP will be 5.0 and all SP backers and SP layers will be matched at that price. The €500 of Exchange backers' stakes will also be matched at their requested price of 5.0 against the SP layers.

       Example 2: On selection B there are €831 of backers' stakes and €4,428 of layers' liabilities at Betfair SP and the following unmatched other Exchange lay bets, available to back: €20 at 6.8, €31.13 at 6.6 and €100 at 6.4. In this case, the Betfair SP will be 6.68. This is calculated by including the €20 available to back at 6.8 and the €31.13 available to back at 6.6, and balancing those amounts against the SP backers' stakes and SP layers' liabilities. The €100 available to back on the Exchange at 6.4 remains unmatched, as to include any of this amount would lead to an imbalance between SP backers and SP layers.

       - For more details on how Betfair undertakes the SP reconciliation process, please see the FAQ section.

       - The SP is calculated to six decimal places for each selection, though it may be displayed in the relevant market view (or in any form/results data provided by Betfair) to two decimal places, rounded up or down as applicable. After reconciliation, the full SP on each selection is available by clicking on the relevant individual runner graph.

       - If for whatever reason the site is unavailable when an event starts or the SP cannot otherwise be reconciled at the "off", Betfair will determine the SP using all available information. For the avoidance of doubt, this information will not be limited to betting activity on the relevant Betfair market(s). Also in these circumstances, a licensed betting operator within the Betfair group may act as risk counterparty to SP bets if necessary to ensure a fair SP. The Betfair personnel involved in determining the SP in such circumstances will have no undeclared personal or other interest in the SP in question.

       - If the SP reconciliation process is undertaken prematurely (for example, if a horserace is turned in-play in error), then Betfair will endeavour to reverse the reconciliation so that the SP is determined when the event actually starts. There may however be circumstances in which this is not possible, in which case the SP will be based on the initial reconciliation.

       - In cases where an SP reconciliation is reversed: SP bets (including SP limit bets), "At in-play: take SP" bets and "At in-play: keep" bets will all revert to their status before the reconciliation; and "At in-play: cancel" bets will either remain cancelled if not matched as part of the reconciliation process, or if matched as part of the reconciliation process, will revert to their unmatched status before the reconciliation.

       - If the SP reconciliation process is undertaken later than scheduled (i.e. after the event has started) and Betfair determines that a Material Event has occurred (this will generally mean that the event is not turned in-play), the SP will be determined based solely on SP bets (and "At in-play: take SP" bets that are unmatched when Betfair suspends the relevant market), placed before the "off". This means that "At in-play: take SP" bets matched after the off, will be made void and not included in the reconciliation process. In addition, SP bets placed after the "off" will be voided. However, if the SP reconciliation process is undertaken later than scheduled but Betfair determines that no Material Event has occurred, all bets will stand.

       - If a Betfair SP "Each-Way" option is offered, this will be processed as two separate bets: a win bet at SP and a "to be placed" bet at SP.

       - If for any reason unmatched bets are cancelled prior to a market going in-play then any unmatched bets that have been selected to "At in-play: take SP" will be converted to Betfair SP bets. Once those bets are converted, they cannot be cancelled.

       - Party against whom you are betting at Betfair SP

       When you place a bet at SP you are betting against other Betfair customers. However, during the reconciliation of the Betfair SP, Betfair acts as a counterparty in order to balance liabilities between Betfair SP bets and other Exchange bets.

       - Placing a Betfair SP bet

       Selecting the "SP" button in the market view gives customers two different ways to request an SP bet. These are as follows:

       1. The first way to request a bet at SP is by leaving the "Set SP odds limit" box unticked at the top right of the bet manager. For a back bet you are required to enter the stake you wish to bet on the selection. For a lay bet you are required to enter the liability you are prepared to risk against the selection — in other words the amount that you are prepared to lose should the selection win (or be placed, as applicable).

       2. The second way to request a bet at SP is to select the "Set SP odds limit" option. Using this you can request a bet at SP conditional upon minimum SP odds in the case of a back bet, or maximum SP odds in the case of a lay bet. If the Betfair SP is shorter than the minimum price requested by a backer or is longer than the maximum price requested by a layer, then the relevant bet will lapse when the event starts. If the Betfair SP is longer than the minimum price requested by a backer or is shorter than the maximum price requested by a layer, the bet will be matched at the SP. Where an SP is equal to the price limit specified by customers, those bets will be included based on the time they were submitted, on a first come, first served basis as is the existing convention for other Exchange bets. This means that such bets may be unmatched or partially matched.

       3. Please note that if a non-runner cannot be removed by Betfair from the relevant market until after the completion of the event, the application to all bets matched at or before the "off" (including SP bets) of any reduction factor, may mean that the matched price for an SP back bet with an odds limit requested, is adjusted to a price below the lower limit requested. It may also mean that an SP lay bet request with maximum odds requested, may not be matched even though the odds on the selection, after any post-race adjustment for the late non-runner, is below the maximum odds requested.

       4. If an SP bet with an odds limit is requested, the minimum/maximum odds requested can be shortened in the case of a back bet or lengthened in the case of a lay bet at any time before the event starts. However, as mentioned above, an SP bet request cannot actually be cancelled by a customer once it has been placed. Details of the impact of non-runners on the Betfair SP are provided below.

       - Exchange bets that are unmatched at the "off"

       A normal Exchange bet is placed by choosing the odds of your selection from the market view (as opposed to clicking on the "SP" of your selection). When such an Exchange bet is fully or partially unmatched it can be adjusted and cancelled as normal. Previously, unmatched bets were automatically cancelled when a market was suspended at the "off" of the relevant event. You can now choose to either have your unmatched Exchange bet convert to an SP bet when the market suspends at the start of the event, or to have the bet "persist" when the event goes in-play (see the "keep" option below).

       In order to convert your unmatched Exchange bet to an SP bet when the market suspends, you should select the "At In-play: take SP" option in the bet manager. If there is a non-runner in a win market with a reduction factor of at least 2.5%, or a non-runner in a place market with a reduction factor of at least 4%, it is Betfair policy to cancel unmatched lay bets on all other runners in the market. In the case of any such non-runner, instead of being cancelled, a lay bet for which the "At in-play: take SP" option has been selected will automatically convert to an SP bet. After this conversion the bet cannot be cancelled. Otherwise, unlike an SP bet, you can choose to cancel an Exchange bet once it has been placed, even if you have chosen for the bet to persist or to convert to an SP bet at the start of the event.

       If you choose to convert an unmatched Exchange lay bet to an SP bet, the liability of your Exchange lay bet will be converted into a liability for the SP bet. Your liability for that SP bet will never be more than the liability for the Exchange bet you had specified. However, the amount you can win on the SP lay bet may differ from the amount you would have won had the Exchange bet been matched, depending on the final SP.

       - Adjustments to SP bets for non-runners

       For SP back bets, Betfair will at no point amend either the stake or the odds requested by a customer, despite any non-runners or withdrawals. However, customers who have selected the SP limit option can reduce the minimum SP odds they are prepared to accept on a selection.

       For SP lay bets on win markets, Betfair will reduce a customer's liability based on the reduction factor(s) of any non-runner(s) and the reduction factor of the runner on which the customer's bet has been placed. This is to ensure that the balance between the backers' stakes and the layers' liability reflects the revised market after the runner has been removed from a race. For example, if a horse with a 50% reduction factor becomes a non-runner, then another horse in the same market priced at about 5 (i.e. a reduction factor of 20%) will change to a price of about 2.5. Therefore, the liability on a €200 lay bet on that runner will need to change to a liability of about €75 to ensure that a balancing back bet will have the same €50 stake. This is done by multiplying the liability by 37.5% (i.e. 100%-(50%/(100%-20%))).

       Where an SP lay bet in a win market has a maximum odds limit specified, this limit will be reduced by the reduction factor of any non-runner, if the non-runner has a reduction factor of at least 2.5%.

       For SP lay bets on place markets, Betfair will still reduce a customer's liability based on the reduction factor(s) of any non-runner(s) but the calculation will be slightly different, in line with the application of place market reduction factors. The liability will be reduced by the reduction factor of the removed runner. Where the lay bet on a place market has a maximum odds limit specified, the potential winnings on the bet (i.e. the odds – 1) will be reduced by the reduction factor of the removed runner.

       Where an SP lay bet in a place market has a maximum odds limit specified, this limit will be reduced by the reduction factor of any non-runner.

       SP lay bets will not be cancelled when there is a non-runner.

       - Specific conditions for SP bets for non-runners in greyhound racing markets

       All SP bets will stand as long as your trap selection is not vacant, or after your bet placement, a reserve runner is not subsequently entered to run from your trap selection.

       All unmatched "Convert to SP" bets will be cancelled when a reserve is added or a vacant trap removed.

       i) "Keep" bets option

       - For markets that are scheduled to be turned in-play at the "off", a customer can request that an unmatched Exchange bet should not be cancelled when the market is turned in-play. This is done by selecting the "At in-play: keep" option in the bet manager (and confirming that request) and means that the unmatched bet persists when other unmatched bets are cancelled at the start of the event.

       - As described above, when a non-runner is removed from a horseracing market (apart for late withdrawals as described in the next bullet point below), it is Betfair policy to cancel unmatched offers to lay all other horses in the market if the non-runner has a reduction factor of 2.5% or greater for win markets, or 4.0% or greater for place markets. In these circumstances, offers to lay a horse with the "At in-play: keep" option selected will not be cancelled. Instead, the lay odds offered in place markets will be reduced in proportion with the reduction factors of any non-runner(s) and the same will apply in win markets providing the relevant non-runner has a reduction factor of at least 2.5%.

       - When there is a late withdrawal, Betfair may not have time to remove the non-runner from the market before turning it in-play. In such cases, if Betfair is able to determine that the late withdrawal is a material runner (i.e. a selection with a reduction factor of approx. 20% or greater in the win market), it reserves the right to cancel ALL lay "keep" bets (in both the win and "to be placed" markets) before turning the market in-play. If Betfair does not cancel lay "keep" bets in the case of a late withdrawal (for example, it may not be possible to know which horse is withdrawn at the time of the off), any such bets placed before the off and matched in-play will remain at the original selected price. This means that those lay "keep" bets will not be subject to any reduction factor which as a result of the late withdrawal will be applied after the completion of the race to bets matched at or before the "off".

       - Otherwise, in exceptional cases Betfair reserves the right to cancel "keep" bets to protect customers but, unless stipulated in the market rules or the Market Information, the general principle is that at no point will a "keep" bet be cancelled by Betfair unless it remains unmatched when the market is closed (for the final time) at the end of the event.

       - For the avoidance of doubt, this means that (for example) when a Material Event occurs in a football match and other unmatched bets are cancelled before the market is reopened, a "keep" bet will not be cancelled.

       j) Miscellaneous

       - All references to time periods in the Betfair rules relate to the time zone in which the event takes place. For example, a reference to the start time of a football match relates to the local kick-off time.

       - All information supplied by Betfair is done so in good faith. However, Betfair cannot accept liability for any errors or omissions in respect of any information, such as the posting of prices, runners, times, scores, results or general statistics.

       - Betfair reserves the right to correct any obvious errors and will take all reasonable steps to ensure markets are administered with integrity and transparency.

       - If an incorrect team or competitor name is displayed (excluding minor spelling mistakes) or the incorrect number of teams, competitors or outcomes is displayed in any complete market or a market is otherwise loaded using incorrect information (for example, the application of an incorrect exposure algorithm) or includes any obvious error, then Betfair reserves the right to suspend the market and (providing it acts reasonably) to void all bets matched on the market.

       - Customers are responsible for ensuring that they check that the selection on which they place a bet is their intended selection. For example, in the case of a competitor bearing the same name as another individual not competing in the relevant event, the onus is on the customer to ensure that they know which competitor is being referred to in the relevant market and to ensure that they are placing their bet on their chosen competitor.

       - Betfair reserves the right at any time, in its sole and absolute discretion, to suspend an Exchange market without suspending any corresponding or related Sportsbook or Fixed Odds market, or to suspend or stop offering a Sportsbook or Fixed Odds market without suspending any corresponding or related Exchange market.

       - Betfair may, in its sole and absolute discretion, decide to suspend betting on a market at any time (even if such suspension is earlier than anticipated by the Exchange Rules). In the interests of maintaining integrity and fairness in the markets, Betfair may also void certain bets in a market or void a whole market in its entirety.

       - Please be aware that if you place related or corresponding bets on a combination of Betfair Exchange, Sportsbook, Fixed Odds and/or Multiples products (and/or the betting products of other third parties), it is possible for bets on one product to be voided in accordance with Betfair terms and conditions, while bets on another product may stand. You should note that Betfair will have no liability to you in the event that one or more of your bets on Betfair products are amended or voided in accordance with Betfair terms and conditions, even if your other related bets stand (and even if you have specifically relied on bets you have placed on one product in order to place related bets on another product).

       - Betfair reserves the right to amend the Exchange Rules at any time. Any such revision will be binding and effective immediately on the confirmation of receipt and acceptance of such rule changes by the customer, and any markets loaded after the new Exchange Rules have been accepted will be governed by the new Exchange Rules.

       - Betfair reserves the right at any time to cancel unmatched bets to protect customers.

       - On the settlement of any market, amounts relating to

       o winnings/losses on bets; and

       o commission charges

       - will be rounded up or down to the nearest two decimal places (with the exception that rounding will always be down (and never up) in respect of amounts relating to winnings/losses in respect of BSP bets). By way of example, €3.333, will be settled as €3.33, whereas €3.335, will be settled as €3.34 (except that it will be settled as €3.33 in respect of an amount relating to winnings/losses in respect of BSP bets).

       - The Betfair rules have been prepared in various languages other than Spanish for reference only. In the event of any differences between the Spanish version and the non-Spanish version, the Spanish version will prevail.

    PART C — SPECIFIC SPORTS RULES

    1. American football

    - All markets will be settled on the result including overtime unless stated otherwise in these Betfair American Football Rules or in the Market Information (e.g. the half-time/full-time market) or where the market has been unconditionally determined. If the game results in a tie after overtime, all bets on the outright match winner market will be void.

    - If a match does not start on the scheduled start date and is not completed within three days of the scheduled completion date, all bets will be void except for those on markets that have been unconditionally determined.

    - If a match starts but is later abandoned or postponed, then within three days of the scheduled start date:(a) at least 55 minutes of play must have elapsed; or (b) an official result must be "called" by the relevant governing body; otherwise all bets will be void, except for those on markets that have been unconditionally determined. In those instances, if the scores are tied, then all bets on the outright match winner market will be void.

    - For "Individual Player" markets, bets will be void on any player who does not start in any "down" during the match.

    2. Athletics

    - Where there is a presentation ceremony, markets will be settled on the official result declared by the relevant governing body at the time of the ceremony, regardless of any subsequent disqualification or amendment to the result.

    - If there is no presentation ceremony, outcomes will be determined in accordance with the official result declared by the relevant governing body, regardless of any subsequent disqualification or amendment to the result (except if an amendment is announced within 24 hours of the initial settlement of the relevant market in order to correct an error in reporting the result).

    - Unless stated otherwise in the Market Information, if a track or field event is abandoned, cancelled or postponed and not completed within seven days of the scheduled completion date, all bets will be void except for those on markets that have been unconditionally determined.

    3. Australian rules football

    - Bets apply to regular time excluding overtime. However, bets on "finals" matches apply to regular time including overtime except for those on markets that have been unconditionally determined or as stated otherwise in the Market Information (e.g. half-time/full-time markets). If the game results in a tie, Betfair Dead Heat Rules apply to bets on the match odds market.

    - If a match does not start on the scheduled start date and is not completed within three days of the scheduled start date, all bets will be void, except for those on markets that have been unconditionally determined.

    - If a match starts but is abandoned or postponed before half-time and not completed within three days of the scheduled start date, then the match will be deemed a tie and settled on Betfair Dead Heat Rules. If a match starts but is abandoned or postponed in the second half and not completed within three days of the scheduled start date, then the match will be settled on the official result declared by the relevant governing body. In both instances, bets on the match odds market will be settled as set out above and all other bets will be void, except for those on markets that have been unconditionally determined.

    - All bets relating to any individual player will stand if they are listed in any 22-player squad on the match day, irrespective of whether they take any part in the match or not.

    4. Baseball

    - These Betfair Baseball Rules apply to Major League Baseball (MLB), World Baseball Classic and Japanese Baseball only. All other baseball, including Finnish baseball for example, will be governed by the rules set out in the General Rules and the Market Information.

    - If a match does not start on the scheduled start date, all bets will be void.

    - If an MLB match starts but is later abandoned or postponed and an official result is not declared within three days of the scheduled start date, all bets will be void, except for those on markets that have been unconditionally determined

    - If a Japanese baseball match starts but is later abandoned or postponed and the match is not completed within three days of the scheduled start date, all bets will be void, except for those on markets that have been unconditionally determined.

    - All bets will include extra innings, unless otherwise stated in the Market Information.

    - All bets on "total runs" or "run line" markets will be void unless at least 9 innings have been completed (8 1/2 if the home team is ahead), except those on markets that have been unconditionally determined.

    - In "listed" markets, bets will be void unless both named pitchers listed in the Betfair market start as pitchers in the first fielding innings for their respective teams.

    5. Basketball

    - Bets will be settled on the result including overtime unless stated otherwise in the Market Information or where the market has been unconditionally determined or as set out in these Betfair Basketball Rules.

    - If a match does not start on the scheduled start date, all bets will be void.

    - If a match starts but is later abandoned or postponed then, within three days of the scheduled start date, (a) at least 43 minutes of play must have elapsed in any NBA match or 35 minutes of play must have elapsed in any other match; or (b) an official result must be "called" by the relevant governing body; otherwise all bets will be void, except for those on markets that have been unconditionally determined. In these instances, if the scores are tied, then dead heat rules will apply to bets on the outright match winner market.

    6. Boxing and mixed martial arts

    - All individual bout markets will be settled according to the official result declared by the relevant governing body immediately after the end of the fight, regardless of any subsequent disqualification or amendment to the result (except if an amendment is announced within 24 hours of the initial settlement of the relevant market in order to correct an error in tallying the points or in order to correct an error in reporting the result).

    - If a fight is abandoned, cancelled or postponed and not completed within three days of the scheduled start date, or a boxer is withdrawn or substituted before the first round bell, all bets will be void.

    - If a boxer withdraws before the start of a round, fails to answer the bell, or is disqualified for any reason between rounds, the fight will be deemed to have finished at the end of the previous round.

    - If one of the boxers is disqualified they will be deemed a loser.

    - If the scheduled duration of the fight is altered in time or number of rounds after the loading of the relevant markets, then all bets will be void, except those placed on match odds markets.

    - If the scheduled venue is changed after the market has been loaded by Betfair to a venue in a different country, then all bets will be void. For all other changes to the scheduled fight venue, bets will stand.

    - If a fight is declared a "no contest", then all bets will be void.

    7. Cricket

    a) General

    - If a ball is not bowled during a competition, series or match, then all bets will be void, except for those on any market that has been unconditionally determined (e.g. in the "Completed Match" market).

    - If a match is shortened by weather, all bets will be settled according to the official result (including for limited overs (set of six balls bowled) matches, the result of which is determined by the Duckworth-Lewis method).

    - In the event of a match being decided by a bowl-off or toss of the coin, all bets will be void, except for those on markets that have been unconditionally determined.

    B) Test matches

    - If a match starts but is later abandoned for any reason other than weather (which may include but is not limited to: dangerous or unplayable wicket or outfield; pitch vandalism; strike or boycott; crowd protests/violence; stadium damage; acts of terrorism; and acts of God), Betfair reserves the right to void all bets, except for those on markets that have been unconditionally determined.

    - If the match is not scheduled to be completed within five days after the original scheduled completion date, then all bets on markets for this event will be void, except for bets on any markets that have been unconditionally determined.

    C) Limited overs matches

    - If a match is declared a "no result'', bets will be void on all markets for the event, except for those markets that have been unconditionally determined or where the minimum number of overs have been bowled as laid out in the specific Market Information.

    - In the event of a new toss taking place on a scheduled reserve day for a limited overs match, all bets that were placed after 30 minutes before the original scheduled start of play on the first day will be made void. This rule relates to all markets except those that have been unconditionally determined (e.g. in the win the toss and toss combination markets).

    8. Cycling

    - Where there is a presentation ceremony, markets will be settled on the official result declared by the relevant governing body at the time of the ceremony, regardless of any subsequent disqualification or amendment to the result.

    - If there is no presentation ceremony, outcomes will be determined in accordance with the official result declared by the relevant governing body, regardless of any subsequent disqualification or amendment to the result (except if an amendment is announced within 24 hours of the initial settlement of the relevant market in order to correct an error in reporting the result).

    9. Darts

    - If a match starts but is not completed, the player progressing to the next round will be deemed the winner (or in the case of the final, the player declared the winner).

    - If a match is not completed for any reason, then bets on "any correct score" or "next leg/game/set" market will be void unless the market has been unconditionally determined.

    - If a match is not completed for any reason, then bets on any handicap market will be void unless the market has been unconditionally determined.

    10. Golf

    a) General

    - Tournament bets will only be settled if the minimum number of holes stipulated in the Market Information has been completed.

    - Where there is a presentation ceremony, markets will be settled on the official result declared by the relevant governing body at the time of the ceremony, regardless of any subsequent disqualification or amendment to the result.

    - If there is no presentation ceremony, outcomes will be determined in accordance with the official result declared by the relevant governing body, regardless of any subsequent disqualification or amendment to the result (except if an amendment is announced within 24 hours of the initial settlement of the relevant market in order to correct an error in reporting the result).

    - If a player does not start a tournament, then all bets on that player will be void.

    - Any player starting a tournament but withdrawing or being disqualified before the end of the tournament will be settled as a loser.

    - If a tournament is shortened and Betfair settles the tournament markets, then all bets matched after the last completed round will be void.

    - In any "To Qualify" market for any tournament, the winners are the number of golfers who qualify for the tournament under the terms set out in the Market Information, whether they compete in the tournament or not. Markets will be settled after the qualifying stage and any subsequent disqualification or amendment to the result will not count.

    - If a tournament/round is restarted from the beginning, all bets placed after the official off time will be void, except on markets that have been unconditionally determined. Bets on 2 or 3 balls will only be void if matched after the tee time of the relevant 2 or 3 ball.

    b) Tournament match betting (i.e. 72-hole match bets)

    - If a player withdraws without playing a stroke, all bets on the relevant market will be void.

    - If all players fail to complete a particular round for any reason, the winner is the player with the lowest total score after the previous round.

    - If a player is disqualified or withdraws during any round, they will be settled as a loser providing at least one other player completes that round.

    - Should all players fail to complete the first round, then all bets will be void.

    c) Round betting markets (e.g. 2 balls, 3 balls etc.)

    - If a player withdraws without playing a stroke in that round, all bets on the relevant market will be void.

    - If one player fails to complete a round for any reason other than a withdrawal or disqualification, then all bets will be void except for those on markets that have been unconditionally determined.

    - Any player withdrawing or being disqualified having played a stroke in that round will be settled as a loser providing at least one other player completes that round.

    - Should all players fail to complete the round, then all bets will be void.

    D) Strokeplay hole-by-hole markets (i.e. performance of a named player on a given hole)

    - Should a hole not be completed for any reason, all bets on that hole will be void unless the market has been unconditionally determined.

    - Markets are settled on completion of the hole and any subsequent penalties or disqualification will not be taken into account.

    e) Matchplay hole-by-hole markets (i.e. performance of players against each other on a given hole)

    - With the exception of a player or team conceding a hole (where they are deemed a loser), if a hole is not completed by any player or team (other than for withdrawal or disqualification), all bets on that hole will be void unless the market has been unconditionally determined.

    - Any player or team withdrawing or being disqualified having played a stroke on that hole will be settled as a loser providing at least one other player completes that hole.

    - If any player or team does not play a stroke on a hole, all bets will be void.

    - Markets are settled on completion of the hole and any subsequent penalties or disqualification will not be taken into account.

    11. Greyhound racing

    a) General

    - All bets (excluding those struck on ante-post and Australian licensed markets) are placed on trap numbers. Greyhound names are displayed for information purposes only.

    - Markets will be determined according to the official result at the time the track gives the result green light status, either in the form of an announcement or by display. Subsequent disqualifications, appeals or amendments to the result will be disregarded.

    - If a non-runner or reserve runner is declared then all bets prior to the update of the market on Betfair will be void and all unmatched bets including "take SP" and "keep" bets will be cancelled (except for certain SP bets as set out in Paragraph 10.5 of Part B above).

    - If there are no finishers in any race or any race is declared void before the official result is declared, then all bets will be void.

    - If the scheduled venue is changed after the market has been loaded by Betfair, all bets will be void.

    - In ante-post markets, all bets on individual greyhounds stand whether the greyhound runs or not. All ante-post bets will be void if the competition is abandoned or the venue is changed.

    B) Trap challenge

    - Bets on "trap challenge" markets are based on which trap results in the most winners during a race meeting, unless stated otherwise in the Market Information.

    - These markets are unaffected by any changes due to non-runners or reserve runners.

    - If a race results in a dead heat, each trap will receive a half-win, with a 3-way dead heat giving a one third-win, and so on.

    - Standard Dead Heat Rules apply if two or more traps have an equal number of winners at the end of both meetings.

    - If a whole meeting is abandoned, all bets are void. However, if at least one race has been completed, then bets on these markets will stand.

    c) Multi-trap or multiplied trap numbers

    - "Multi-trap" or "multiplied trap numbers" bets are on the cumulative sum of the winning trap multiplied by the second trap for each race during a race meeting, unless stated otherwise in the Market Information. If the cumulative sum is not a round number, then that sum will be rounded up to give the applicable cumulative sum.

    - These markets are unaffected by any changes due to non-runners or reserve runners.

    - If a race is cancelled, void or abandoned or if there is only one finisher in a race, any eight runner-greyhound races will be allocated 20 points and all other races will be allocated 12 points.

    - If a whole meeting is abandoned, all bets are void. However, if at least one race has been completed, then bets on these markets will stand with the remaining races allocated 20 points for eight runner-greyhound races and 12 points for all other races.

    - Re-run races will be treated as cancelled races.

    - If there is a dead heat for the winner between two greyhounds, then to calculate the applicable multi-trap number, the trap numbers for the greyhounds involved in the dead heat will be multiplied by each other to give the applicable multi-trap number.

    - If there is a dead heat for the winner between three or more greyhounds, then to calculate the applicable multi-trap number for that race, the trap numbers for the greyhounds involved in the dead heat will be added up and divided by the number of greyhounds involved in the dead heat and the resulting number will be multiplied by itself to give the applicable multi-trap number (even if not a round number). By way of example: traps 1, 3 and 6 dead heat for first. Adding these numbers gives 10; divide this number by the number of greyhounds in the dead heat (3) which gives a resulting number of 3.33; multiply 3.33 by itself to give 11.11.

    - If there is a dead heat for the runner up between two or more greyhounds, then to calculate the applicable multi-trap number for that race, the trap numbers for the greyhounds involved in the dead heat will be added up and divided by the number of greyhounds involved in the dead heat and the resulting number will be multiplied by the number of the winner to give the applicable multi-trap number (even if not a round number). By way of example: trap 1 wins and traps 3 and 6 dead heat for second. Adding the numbers of the dead heat runners up gives 9; divide this number by the number of greyhounds in the dead heat (2) which gives a resulting number of 4.5; multiply 4.5 by the winning number (1) to give 4.5.

    d) Winning distances

    - "Winning distances" bets are on the sum of the winning distances for all races during a race meeting, unless otherwise stated in the Market Information.

    - The maximum winning distance in any race is 10 lengths.

    - If there is only one finisher in any race, the winning distance will be deemed to be 10 lengths.

    - If a race is cancelled, void or abandoned, the winning distance will be deemed to be 2 lengths.

    - Re-run races will be treated as cancelled races.

    - For distances below half a length, the following scale will be applied: Short-head 0.1; Head 0.2; Neck 0.3.

    - The sum of all the winning distances will be rounded to the nearest whole number at the end of the meeting (rounded up, if half) and bets will be settled on this result.

    - If a whole meeting is abandoned, all bets are void. However, if at least one race has been completed, then the remaining races are allocated 2 lengths each and bets will stand.

    e) Match bets

    - "Match bets" for a race are determined by the greyhound with the highest finishing position in that race. If none of the greyhounds finish the race, the race bets are void. If only one of the greyhounds finishes the race, that greyhound will be deemed the winner. If a non-runner or reserve runner is declared, then all bets will be void.

    - "Match bets" for progress in a competition are determined by the greyhound that qualifies to the furthest round (whether it runs in the next round or not). If the greyhounds concerned fail to qualify for the next round of the competition, then the market will be settled as a dead heat, irrespective of their finishing positions in their individual heats.

    f) Reverse forecasts

    - "Reverse Forecast" markets are determined by those greyhounds placed first and second in a race.

    - If a dead heat affects the reverse forecast, then Betfair Dead Heat Rules apply.

    g) Place markets

    - The number of winners in "to be placed" markets is as set out in the Market Information and is determined with reference to the number of runners known to Betfair when the market is loaded.

    - Once opened, the number of winners in "to be placed" markets (as set out in the Market Information) will not be affected by further non-runners. If the number of potential winners is equal to or greater than the number of runners, all bets in this market will be void.

    h) "To Reach The Final" and "To Qualify" markets

    - "To Reach The Final" markets will be determined by the first six greyhounds that qualify from the semi-finals of the competition and be settled as such regardless of whether they go on to run in the final or not.

    - "To Qualify" markets will be determined by which greyhounds qualify in the relevant heats irrespective of whether they run in the next round or not.

    - The "To Reach The Final" or "to Qualify" markets will be settled after the qualifying stages and any subsequent disqualification or amendment to results will not count.

    i) Ante-post

    - If a greyhound listed in an ante-post market dies, Betfair will use the available information to determine the time of the greyhound's death. Betfair will then, acting reasonably, determine whether the greyhound was a "material runner" in the market. In determining whether a greyhound is a material runner, Betfair will look at the general price of the greyhound immediately before the greyhound's death, in the Betfair market and in the wider betting market. Broadly, Betfair will consider a greyhound to be a material runner if it is deemed to have an approximate chance of winning of 8-10 percent or better.

    - If Betfair determines that the greyhound was a "material runner", then all bets struck in the market (on all selections) between the time of death and the suspension of the market will be void and all unmatched bets will be cancelled before the market is reopened.

    - If Betfair determines that the greyhound was not a "material runner", then just bets struck on the greyhound in question between the time of death and the suspension of the market will be void and unmatched bets will not be cancelled before the market is reopened.

    - Bets matched on greyhounds after they have forfeited their entry at a particular entry stage or where they have not qualified by the applicable qualifying date will be voided unless the race in question has a subsequent supplementary entry stage.

    - Where an event is postponed or rescheduled to another day at the same venue, then ante-post bets will stand unless entries are reopened in which case all bets will be void.

    j) Australian specific non-runner rules

    - Notwithstanding any of the above, the following rules apply to declared non-runners in Australian greyhound markets.

    - If a greyhound becomes a notified non-runner after the market is loaded but prior to the commencement of the race, it will be removed and all bets on the market, matched prior to the update of the market on Betfair, will be voided.

    - If, following the completion of a race, the stewards declare a greyhound a non-runner, Betfair will resettle the market and will void all bets that were placed on that runner only. Betfair will then apply a reduction factor to all bets placed on the winner (or placegetters in the case of place markets) based on that runner's weighted average price.

    12. Ice hockey

    - All bets on "Regular Time" markets will be settled on the result at the end of regular time, excluding overtime. All bets on "Moneyline" (bets on the outright winner where no tie is offered) markets will be settled on the result at the end of regular time including "overtime and any shootouts that may be played".

    - "Puck line" markets (i.e. handicap markets for NHL (National Hockey League) matches) will be settled on the final result including any overtime and any shootouts that may be played. All "handicap" markets on other matches will be settled on the result at the end of regular time, excluding overtime.

    - If a match does not start on the scheduled start date and is not completed within three days of the scheduled start date, all bets will be void except for those on markets that have been unconditionally determined.

    - If a match starts but is later abandoned or postponed then, within three days of the scheduled start date: (a) at least 55 minutes of play must have elapsed in any match; or (b) an official result must be "called" by the relevant governing body; otherwise all bets will be void, except for those that have been unconditionally determined. In these instances, if the scores are tied, then for "Moneyline" matches (where no tie is offered) Dead Heat Rules will apply to bets on the outright match winner market.

    13. Motorsport (which may include, amongst others, Formula One, Superbikes and Speedway)

    - If a race is abandoned and no presentation position or official result is declared, all bets on that race will be void except for bets on any markets that have been unconditionally determined.

    - If the scheduled venue is changed after the market has been loaded by Betfair, all bets will be void.

    - On "Head-to-Head" bets (i.e. match bets) the driver/rider who finishes ahead or completes the most number of laps is deemed the winner.

    - In Speedway, bets will be void if all scheduled heats or races of a meeting or match are not completed, except on markets that have been unconditionally determined.

    - In any case where there is no podium presentation, but the Market Information states that settlement of the relevant market will be based on the result at the time of the podium presentation, then the market will be settled on the official result of the relevant governing body, regardless of any subsequent disqualification or amendment to the result (except if an amendment is announced within 24 hours of the initial settlement of the relevant market in order to correct an error in reporting the result).

    14. Rowing

    - If a crew or individual starts a race but does not complete it, then they will be deemed a loser providing at least one other crew or individual completes the race. If no crew or individual completes a race, then all bets will be void.

    - If a regatta is cancelled for any reason, all bets will be void, except those on markets that have been unconditionally determined.

    - Where there is a presentation ceremony, markets will be settled on the official result declared by the relevant governing body at the time of the ceremony, regardless of any subsequent disqualification or amendment to the result.

    - If there is no presentation ceremony, outcomes will be determined in accordance with the official result declared by the relevant governing body, regardless of any subsequent disqualification or amendment to the result (except if an amendment is announced within 24 hours of the initial settlement of the relevant market in order to correct an error in reporting the result).

    15. Rugby union and rugby league

    - "Tournament points" and "tournament tries" bets will apply to all playing time, including any extra-time in any match where an official result is declared.

    - For "time of first try" bets, if the try is scored in the second half, the first half is deemed to have lasted 40 minutes, regardless of stoppage-time. If no try is scored, or the try is scored in second half stoppage-time or extra-time, the result is 80.

    - For the purpose of markets involving tries, penalty tries will count with the exception of "first individual try scorer" markets where penalty tries will not count.

    16. Snooker and pool

    - If a match starts but is not completed, the player progressing to the next round will be deemed the winner (or in the case of the final, the player declared the winner).

    - If a match is not completed for any reason, then bets on "any correct score" or "next frame" market will be void.

    - If a match is not completed for any reason, bets on any handicap market will be void unless the market has been unconditionally determined.

    17. Football

    - If Betfair does not suspend a market on time for the occurrence of a Material Event, Betfair reserves the right to void bets unfairly matched after the Material Event has occurred. Voiding of these bets may take place during the event or retrospectively once a game is completed.

    - If a match has not started (or if Betfair believes that a match will not have started) by 23:59 (local time) on its scheduled start date, then all bets will be void unless Betfair has knowledge that the match has been rescheduled to be played within three days of its original start date.

    - If a match starts but is later abandoned or postponed and Betfair believes that the match will not have been completed by 23:59 (local time) on its scheduled start date, then all markets, with the exception of any unconditionally determined markets, will be void unless Betfair has knowledge that the match has been rescheduled to be played within three days of its original start date. If Betfair does have knowledge that the game will be played within three days of its original start date, then all bets will stand, except if the match is restarted from the beginning. If the match is restarted from the beginning, then all bets matched before the market went in-play will stand, but any bets placed in-play will be void, except for any bets placed in-play on markets that have been unconditionally determined, which will stand.

    - For friendly matches, all bets apply to the full duration of play according to the match officials, plus any stoppage time. If a friendly match starts but is later abandoned or postponed and is not completed (i.e. the full duration of play according to match officials, plus any stoppage time) within three days of the scheduled start date, all bets will be void except for those on markets that have been unconditionally determined. In the case of ambiguity over the official result from match officials, the outcome will be determined by Betfair (acting reasonably) using information from independent sources.

    - If an official fixture lists different team details to those listed on the Betfair website (for example, the team name, reserves, age group, gender etc.), then all bets matched on the affected markets will be void. In all other cases, bets will stand (including instances where a team name is listed without specifying the term 'XI' in the name). If an official fixture is shown on the Betfair website under an incorrect competition name, then Betfair reserves the right to void all bets matched on the affected markets.

    - If a team is disqualified, thrown out or otherwise removed from a league, one of the following will apply:

    • If this happens before the relevant season has started, all bets on all affected markets will be void (except for those on markets that have been unconditionally determined);
    • If this happens after the relevant season has started, all affected markets will stand and the team will be deemed relegated and all bets on that team will be settled accordingly in all relevant markets (assuming, of course, that it is not subsequently reinstated before the end of the season).

    The relevant season will be deemed to have started once the first league game has been played. For the purposes of this rule, markets relating to individual matches will not be deemed "affected markets".

    - "Shirt numbers" bets will refer to the shirt number allocated at the start of the match. "Shirt numbers" bets will include own-goal scorers. Any player whose shirt bears no number will be allocated the number 12.

    - For "time of first goal" bets (i.e. "First Goal Odds" markets), the first half is deemed to last 45 minutes, regardless of stoppage time. Also for these markets, please note that the "0-10 minutes" selection covers the first 10 minutes of the match. In other words, it runs from 0:00 until just before the clock hits 10:00 minutes of play. The "11-20 minutes" selection runs from 10:00 until just before the clock hits 20:00. The same principle applies to each of the other selections in this market.

    - For "top goalscorer" markets, only the goals scored in the league or competition stated in the Market Information count. For example, if a player joins a club mid-season, any goals scored in a different league will not count, however goals scored for a different club in the same league will count. Own goals will not count.

    - In markets that relate to the number of incidents to occur, such as "number of corners", these will be determined on the basis of the number taken, rather than awarded.

    - For markets that relate to the number of bookings given, the number of corners taken, any goalscorer or the time of a particular goal, the result will be determined by Betfair (acting reasonably) using information from independent sources. In such cases, if any new information comes into the public domain within 72 hours of settlement, then Betfair will (acting reasonably) determine either: (i) whether the market should be reinstated or resettled in light of this new information; or (ii) to wait for further information before deciding whether to reinstate or resettle the market. Except where Betfair has announced that it is waiting for further information, any information that comes into the public domain more than 72 hours after a market has been settled will not be considered by Betfair (regardless of whether or not such information may have led to a different result).

    18. Swimming

    - Where there is a presentation ceremony, markets will be settled on the official result declared by the relevant governing body at the time of the ceremony, regardless of any subsequent disqualification or amendment to the result.

    - If there is no presentation ceremony, outcomes will be determined in accordance with the official result declared by the relevant governing body, regardless of any subsequent disqualification or amendment to the result (except if an amendment is announced within 24 hours of the initial settlement of the relevant market in order to correct an error in reporting the result).

    19. Tennis

    - If a player or pairing retires or is disqualified in any match, the player or pairing progressing to the next round (or winning the tournament in the case of a final) will be deemed the winner. However, if less than one set has been completed at the time of the retirement or disqualification, then all bets relating to that individual match will be void.

    - All bets relating to the number of occurrences of certain events within a tournament will be void if the tournament is reduced in length, postponed or cancelled, except for those on markets that have been unconditionally determined.

    - All bets will stand regardless of changes to scheduled venues, including any changes to a different type of surface.

    - If the scheduled duration of a match is reduced or increased in the number of games/sets required to win, all bets will be void except for those on markets that have been unconditionally determined. Please note that this does not apply to "Match Odds" or "set winner" markets on Davis Cup matches or "dead rubber" matches that have been shortened from five sets to three sets after the market has been loaded, provided that the match has been shortened in accordance with the competition’s rules.

    - Where markets are offered on individual games or sets within a match, a withdrawal or disqualification during a game or set will render bets on that game or set market and all individual game or set markets void, except those on markets that have been unconditionally determined.

    20. Winter sports (which may include, amongst others, alpine skiing, biathlon, cross-country skiing and ski-jumping)

    - Where there is a presentation ceremony, markets will be settled on the official result declared by the relevant governing body at the time of the ceremony, regardless of any subsequent disqualification or amendment to the result.

    - If there is no presentation ceremony, outcomes will be determined in accordance with the official result declared by the relevant governing body, regardless of any subsequent disqualification or amendment to the result (except if an amendment is announced within 24 hours of the initial settlement of the relevant market in order to correct an error in reporting the result).

    - Unless stated otherwise in the Market Information, if an event is abandoned, postponed or cancelled, all bets will be void unless (a) the event is completed at the same venue within seven days of the official scheduled completion date; or (b) a result is "called" by the relevant governing body.

    - Betfair General Rules will apply for "match bets". However, in respect of "Nordic Combined", if all competitors involved in the match bet do not start both sections of the event (ski jumping and cross country), then bets will be void.

    V 01/14 – 17/04/14

    Terms and Conditions

    BETFAIR TERMS AND CONDITIONS

    Welcome to Betfair. We offer you a wide range of gaming and betting products and services.

    If you wish to bet or play for real money, you will need to open an account with us and deposit funds. By opening an account with us, you agree to be bound by our Account Terms and Conditions of Use

    Please read these Terms and Conditions carefully before opening an account with us.

    Please also see our Privacy policy, Cookie policy, Dispute resolution policy and Regulatory Information, which are incorporated by reference into these Terms and Conditions.In the event of any discrepancy between these Terms and Conditions and any of the documents set out above, these Terms and Conditions shall prevail.

    Before you start betting, you should read our Terms and Conditions of Use for Betting.

    Before playing Betfair Casino or any other game with us, you should read our Terms and Conditions of Use for Gaming.

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    BY CLICKING THE "ACCEPT AND OPEN ACCOUNT" BUTTON ON THE USER REGISTRATION SCREEN, YOU ARE OPENING AN ACCOUNT WITH BETFAIR INTERNATIONAL PLC AND EXPRESSLY CONSENTING TO BE CONTRACTUALLY BOUND BY THESE TERMS AND CONDITIONS, WHICH SHALL CONTINUE IN FORCE UNTIL THIS CONTRACT IS AMENDED OR TERMINATED IN ACCORDANCE WITH THE TERMS AND CONDITIONS CONTAINED HEREIN.

    Betfair is a company registered in Malta under number C52779.Our registered office is at Triq il-Kappillan Mifsud, St Venera, Malta, SVR 1851, and our legal representative in Spain is Asensi Abogados, S.L.P., with address for notification purposes at Avenida Jaime III, 1, Primera Planta, 07012, Palma de Mallorca, Balearic Islands, Spain.

    Betfair is licensed and regulated in Spain by the Directorate General for Gaming Regulation (DGGR), (Dirección General de Ordenación del Juego).The Directorate General for Gaming Regulation (DGGR) is the authority in charge of regulating gaming in Spain.Specifically, Betfair holds the following authorisations granted by the Directorate General for Gaming Regulation:

    • General licence for Betting:38-11/GA/99504836/SGR
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    • Single licence for Fixed Odds Bets (Horse-racing):355-14/AHC/99504836/SGR
    • Single licence for Other Bets Against the House:356-14/AOC/99504836/SGR
    • Single licence for Other Pari-Mutuel Bets:AOX/2015/001
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    • Single licence for Gaming Machines:MAZ/2014/029
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    For more information about the Spanish Directorate General for Gaming Regulation, please visit http://www.ordenacionjuego.es/.

    1. Purpose and duration

       The purpose of these Terms and Conditions is to govern the conditions that apply to our portfolio of gaming and betting products and services offered through Betfair.es and the corresponding mobile application and, in particular, to establish the terms that will govern the legal relationship between you and Betfair.

       These Terms and Conditions shall remain in force for an indefinite period of time.

       In the event that Betfair makes any changes to these Terms and Conditions, Betfair will seek your express approval in order to continue providing services to you.In the event that you do not expressly agree to such changes, Betfair shall be obliged not to renew these Terms and Conditions and shall terminate its contractual relationship with you.

       You may access the current version of these Terms and Conditions at any time for downloading.You may also request previous versions of these Terms and Conditions by sending an email to reclamaciones@betfair.es.

    2. Your user registration and gaming account

       In exchange for us accepting your application for user registration and proceeding to open a gaming account, you declare (and acknowledge that we will rely on your declarations) as follows:

       1. That you are at least 18 years of age, that you are of sound mind and capable of taking responsibility for your own actions, and that you are able to enter into binding contracts with us;
       2. That you agree to provide us with accurate registration information, including, but not limited to, your correct date of birth;That you undertake to inform us of any changes to this information;
       3. That you are the person whose details are provided in connection with your registration and who will make personal use of your user account and, therefore, of the services and products offered by Betfair, without in any way transferring your account to any third party or making use of software, robots (bots) or any other computer or electronic system, mechanism or tool;
       4. That you are acting in your own name and in your own right, and not as an agent or representative on behalf of a third party;
       5. That you are not subject to bankruptcy proceedings, whether voluntary or compulsory, nor have you exercised your right to self-ban from access to gaming activities, nor are you prohibited from access to gambling by a final judicial decision; and
       6. That you are located in Spain.

       You also represent that you are not an unauthorised person, understood to mean:

       1. Shareholders, owners, participants or significant owners of the gaming operator, its management personnel and employees directly involved in the development of the games, as well as their spouses or persons with whom they live, ascendants and descendants in the first degree, in the games managed or operated by them, regardless of whether the participation in the games by any of the above occurs directly or indirectly, or through third parties, whether natural or legal persons.
       2. Athletes, coaches or other direct participants in the sporting event or activity on which the bet is placed.
       3. The managers of the participating or organising sporting bodies in respect of the sporting event or activity on which the bet is placed.
       4. Judges or referees exercising their functions in the sporting event or activity on which the bet is placed, as well as persons who decide on appeals against their decisions.
       5. The Chair, board members and directors of the Directorate General for Gaming Regulation, as well as their spouses or persons with whom they live, ascendants and descendants in the first degree and all personnel of the Directorate General for Gaming Regulation who have inspection and control functions in the field of gaming.
       6. Any other persons that may be established by a rule or regulation.

       When registering as a user, you must provide the following information:

       • Identification data:
         1. For residents, national identity card (DNI) number or foreigner identification number (NIE).
       • Personal data:
         1. Date of birth.
         2. Gender.
         3. Address.
         4. Nationality.
         5. Email address.
         6. Telephone number.
       • Tax residence data:
         1. Participant's tax residence code, in accordance with the provisions of form 763 for self-assessment of the Tax on Gambling Activities, approved in Order EHA/1881/2011, of 5 July.

       In order to activate your user registration, if you are a resident in Spain or if you have provided your national identity card number (DNI) or foreigner identification number (NIE), a check will be carried out to ensure that you are not registered in the General Registry of Prohibited Access to Gambling, proceeding to:

       1. Check the identity data appearing in your user registration, through the Participant Identity Verification System of the Directorate General for Gaming Regulation; and to
       2. Verify the data you have provided by means of supporting documentation.

       In these cases, we will proceed as follows:

       1. If your identity has not been validated in the DGGR's Participant Identity Verification System, you will not be able to play, or make deposits or withdrawals.
       2. If your identity has been correctly validated and is pending documentary verification, you will be able to deposit up to a joint limit of €150 and participate in the games, but you will not be able to withdraw the prizes, whatever their amount or nature.Your status will be considered as pending verification of supporting documents.
       3. If your identity has been properly validated by means of documentary verification, you will be able to deposit, participate in the games and make withdrawals.Your status will be considered active.

       For the purposes of documentary verification, the following documents will be deemed valid:

       • For natural persons of Spanish nationality, the National Identity Document (Documento Nacional de Identidad).
       • For natural persons of foreign nationality, the Residency Card, the Foreigner's Identity Card, Passport or, in the case of citizens of the European Union or the European Economic Area, the document, letter or official personal identity card issued by the authorities of origin.Also valid for the identification of foreigners is the identity document issued by the Ministry of Foreign Affairs and Cooperation for the staff of diplomatic and consular representations of third countries in Spain.
       • Exceptionally, we may accept other personal identity documents issued by a governmental authority provided that they have adequate guarantees of authenticity and include a photograph of the holder.

       After completing the user registration process and opening your gaming account, you will be entitled to access and use the gaming services in accordance with these Terms and Conditions, and we will provide you with access to such gaming services in accordance with the provisions set out in these Terms and Conditions.When using the gaming services, you have the following rights:

       1. To receive clear and accurate information about the rules that apply to any of the games that you may play as part of the Gaming Services, as well as any other important information relating to those games (including the amounts you wager, the balance in your account or the time you have spent playing the games).
       2. To obtain the prizes to which you may be entitled according to the rules of the game or games in which you have participated.
       3. To submit to Betfair or to the Directorate General for Gaming Regulation (DGGR) any claim or complaint you may see fit to file in relation to your use of our Gaming Services.

       It is your responsibility to keep your contact details up to date in your user registration.Otherwise, you risk not receiving important notifications regarding your Betfair gaming account and information from Betfair.

       You alone are responsible for the security and confidentiality of your gaming account.In particular, you agree to keep your username and password strictly confidential, and you are responsible for any misuse of your password.As long as you have provided us with the requested information for your account, we can assume that the offers and payments originate from you.You should change your password regularly and never disclose it to any third party.You agree to protect your username and password in the same way that you would protect your bank cards, and failure to do so is at your sole risk and expense.If someone else accesses your gaming account with your knowledge, you are solely responsible for their actions, whether or not such access was authorised by you, and you hereby agree to indemnify and hold us harmless from and against any and all costs, claims, expenses, damages or losses of any kind arising out of or in connection with the use of or access to your account by any third party.

       You shall refrain from attempting to sell or otherwise transferring the proceeds of your gaming account to any third party, or from acquiring or attempting to acquire a gaming account that has been opened in the name of a third party.

    3. Depositing and withdrawing funds

       In order to bet or play games at Betfair, you generally have to deposit funds.

       The foregoing is without prejudice to the existence of certain time slots in which, in accordance with the applicable regulations, such deposit of funds is not required, as well as without prejudice to the existence of certain bonuses or promotions that Betfair may offer to those users who wish to try the services it provides prior to making a first deposit.That said, in the event that you have actually deposited funds, please note that all funds in customers' gaming accounts are held in a Spanish bank account on behalf of Betfair, to meet any payment obligations that you may incur when betting or playing games on our website.

       You agree that:

       1. All monies deposited into our accounts are free of any illegality and, in particular, do not originate from any illegal activity or source; and
       2. All payments made to your gaming account are authorised, and you will refrain from reversing any payment made to your gaming account or performing any act likely to cause such payment to be reversed by a third party, so as to avoid any legitimate liability.

       You agree that all transactions will be checked to prevent money laundering and that all transactions carried out by you which, following internal investigations, are suspicious in Betfair's view may be reported to the appropriate authorities.

       Betfair performs a number of checks and verifications before processing any request to withdraw funds.These checks are part of our ongoing commitment to maintaining the security of our customers' funds.Accordingly, all withdrawal requests will be handled within 24 hours of the withdrawal request being made.

       Withdrawals will only be permitted once Betfair has verified your identity.In accordance with the applicable regulations, Betfair will require you to provide proof of identity (identity document) and possibly proof of address (utility bills - electricity, telephone, etc.; from your bank or a registration certificate from the Electoral Roll, issued within three months prior to submission).Please note that in the event that, in particular, utility bills are required as proof of your address and/or any other information concerning your identity, electronic statements of such utility bills will not be valid.

       For more information about our identity verification process or the withdrawal of funds, please visit our Frequently Asked Questions page. Frequently Asked Questions page.

       Betfair carries out a number of checks (described below) as part of our ongoing commitment to maintaining the security of our customers' funds.Therefore, all withdrawal requests are processed only after having confirmed the absence of clear indications of fraud or illegality.

       Firstly, until the legally required checks on the player's identity have been carried out, Betfair will limit a player's first deposit of funds to a maximum amount of €150 and prevent possible withdrawals until such checks have been carried out.

       In addition, and without prejudice to other checks and verifications regulated in these Terms and Conditions, Betfair carries out a number of checks and verifications before processing any request to withdraw funds, including verification of identity, on cumulative deposits of €2000, the value of which may be calculated either on a daily basis taking into account all deposits made by the customer since the establishment of the business relationship; or over a period of time of one hundred and eighty (180) days.

       The methods available for depositing funds can be viewed by logging in to your Betfair account and clicking on the "Deposit" button in the top right-hand part of our home page.In particular, you may deposit funds via (i) credit card payment; (ii) bank transfer; (iii) PayPal; (iv) the Trustly instant transfer system; or (v) Paysafecard, (vi) Neteller or (vii) Skrill e-wallets.

       The methods available for withdrawing funds can be viewed once you are logged in to your Betfair account by clicking on the "My Account" icon and then (a) FOR MOBILES by selecting the "Withdraw" button and the payment method by which you wish to withdraw funds and (b) FOR DESKTOP COMPUTERS by selecting the "My Betfair Account" option from the drop-down menu, where you will see the "Withdraw Funds" option.Customers may withdraw any amount from their "Main Wallet".Amounts appearing in either the "Sportsbook Bonus", "Casino Bonus" or "Arcade Bonus" may be subject to betting requirements before being available for withdrawal.

       Withdrawals shall be remitted only to the account from which the funds paid in to the customer's account originated.

    4. Your rights

       Under these Terms and Conditions, you have the following rights:

       1. To obtain clear and truthful information about the rules applicable to any of the games you may play through our website, as well as any other material information relating to the relevant services (including amounts gambled, your account balance or available playing time, as detailed below).
       2. To receive any prizes you may be entitled to in accordance with the applicable rules of the games in which you may participate as part of our services in accordance with these Terms and Conditions, as well as the applicable rules of the relevant game.
       3. To file, with us or with the Directorate General for Gaming Regulation, any complaint that you consider necessary in relation to your use of our website or the services we offer through it.

       Before you start playing, you will be able to set the criteria for self-exclusion and self-limitation of your funds.

       In the event that you request self-exclusion, this will result in the temporary suspension of your gaming account, with no possibility of making deposits or participating in the games.Such self-exclusion shall be irrevocable for the period of time you have indicated.Moreover, you should be aware that such self-exclusion will only have effect on our website.

       With regard to the self-limitation of deposits, the reduction, increase or elimination of deposit limits shall be carried out in accordance with the provisions of Article 36 of Royal Decree 1614/2011.

       In particular, it is possible to set deposit limits per day, week or month.By default, the gaming account will have the following deposit limits:(i) daily limit:€600; (ii) weekly limit:€1500; and (iii) monthly limit:€3000.

       Any reduction to the current limits will be implemented immediately.

       In the event that the user requests an increase or removal of these limits, they must:

       1. Pass the responsible gambling and gambling addiction prevention test established by the Spanish authorities, which is available in the Responsible Gambling section of our website; and here.
       2. Not have engaged in risky behaviour over the last three months, for which purpose a historical analysis of the player's track record will be carried out in accordance with the responsible gambling criteria established by Betfair as well as the applicable regulations.

       In the event that the fulfilment of the above two conditions is confirmed, the new gaming account limits shall be set within three days of their fulfilment.In any case, a new increase may not be requested until three months have elapsed since the last increase.

       Our Customer Service Team is available to provide information regarding Responsible Gambling through our phoneline on 800 90 60 40. Additionally, we recommend checking our specific responsible gambling website for more information.

    5. Your obligations

       You confirm that you will comply with the following obligations:

       1. You have legal permission to participate in gambling activities and you are over 18 years of age.
       2. You have not exercised your right to self-ban/self-exclusion or been prohibited from gambling by a final judicial decision.
       3. You agree to be bound by the terms of this agreement and any particular conditions or rules that may apply to bets you place on our website.
       4. You warrant that access to our website and use of our gaming services is not unlawful where you reside or from where you are accessing them.
       5. You will not deposit funds originating from illegal, criminal and/or unauthorised activities.
       6. You are not using or intending to use or intending to allow any other person to use your gaming account for any prohibited or illegal activity (under any applicable law), including, but not limited to, fraud or money laundering.
       7. You personally will be making direct use of your user account, with the use by you or any third party of software, robots (bots) or any other computer or electronic system, mechanism or tool being strictly prohibited.
       8. You will make use of your own means of payment and your own financial resources.

    6. Privacy

       The information that you provide us will be processed in accordance with our Privacy Policy, subject to Spanish legislation on personal data protection, especially Organic Law 3/2018 of 5 December on personal data protection and guarantee of digital rights, General Data Protection Regulation EU/679/2016 of 27 April, as well as its respective implementing regulations.

       You authorise us to use, at any time, the means we consider necessary to verify your identity and creditworthiness through third-party providers of information.

       We reserve the right to register ALL telephone calls received or made by Betfair, and to check all of the information related to gaming and betting activities, for the purposes of which you provide your consent to collect and process your personal data, which will be managed in accordance with our Privacy Policy.

    7. Completion of each bet or play

       Each bet or play that you make with us implies a specific betting contract between you and Betfair subject to these Terms and Conditions.All betting contracts are comprised of:(i) an offer by the operator, (ii) the acceptance and betting of an amount determined by the user, and (iii) the acceptance of the user's bet by the operator, and, along with that, the confirmation that your bet has been concluded between both parties.As a result, until we confirm your bet, it cannot be regarded as effectively concluded.It is possible that the confirmation of your bets will not be accepted for the purpose of:

       1. Protecting you (for example, but not limited to, if you demonstrate a pathological behaviour and/or you refuse to opt out or ban yourself); or
       2. Protecting the viability of the markets offered at any time (for example, but not limited to, in relation to events offered in which there is an extraordinary or lopsided number of bets in the same market, or in a minor or singular event/market); or
       3. Protecting other users (for example, but not limited to, in relation to events in which there may be collusive or fraudulent behaviour); or
       4. Protecting Betfair (for example, but not limited to, in the event that you demonstrate behaviour aimed at money laundering, you show collusive or fraudulent behaviour or we suspect that you are using a third party's account, you are allowing your account to be used by a third party, or you are using automated means, bots, software or similar means).

       Depending on the level of risk, instead of rejecting your bet, Betfair may offer accepting your bet up to a certain amount.In that case, you will always have the right to reject our offer, and, therefore, not conclude said bet.Once again, to avoid any type of uncertainty in this regard, no bet will be considered as effectively concluded until it is confirmed.

    8. Commitment to indemnification

       You recognise that Betfair will conserve the information related to your identity, which includes, but is not limited to, your name, address and data for payment.You accept that we trust this information by entering into this contract with you, and you commit to indemnify us in the event of any falsehood or inaccuracy contained in the information you provide us.

    9. Errors and omissions

       You must inform us as soon as you become aware of any error or omission with respect to your account.

    10. Right to compensation

        If you owe Betfair any amount for any reason, and, at the same time, you have a positive balance with us, said balance will be used to pay the aforementioned amount owed.

    11. Suspension or termination

        You can suspend or cancel your gaming account at any time through notifying Betfair.

        In the same way, and in accordance with the provisions set forth in Article 85.4 of Royal Legislative Decree 1/2007 of 16 November, which approves the consolidated text of the General Law for the Defence of Consumers and Customers and other complementary laws, Betfair can terminate the Gaming Contract with you, and, as a result, close your account at any time, informing you with 7 days of advance notice.The positive balance of your account and the bets confirmed prior to the termination of your Gaming Contract and that end up being winning bets will be paid with the same payment method you used to make deposits into your account.

        Moreover, in accordance with the provisions set forth in Article 33.2 of Royal Decree 1614/2011, we can suspend or cancel your gaming account if, after having carried out the corresponding investigation, we discover that (i) you have violated any of the Terms and Conditions, rules or policies of Betfair; (ii) you have violated any law, standard or regulation; (iii) you have been involved in fraud, your account has been used by third parties or you have used automated systems, robots (bots) or any other artificial intelligence software, or you have been involved in activities of money laundering, collusion, trickery or abuse of a promotion, or in any other dishonest activity.After the cancellation or suspension of your gaming account, and after completing the corresponding verification procedure, Betfair will return the funds deposited in your gaming account, in compliance with the applicable regulations.The winnings obtained from violating the applicable regulations or these Terms and Conditions will be cancelled, and, therefore, will not be paid to you.

        We reserve the right to withhold the funds from your gaming account while any investigation is being resolved (including any external investigation) in which:

        1. we have confirmed the existence of solid evidence that you have acted in violation of these Terms and Conditions, including the cases in which we have verified that the account has been linked with fraudulent or dishonest activities.Among other things, we consider that you have participated in a fraudulent or dishonest activity if we confirm that:(a) you have made bets against the house (Sportsbook) by abusing systems, processes or automated tools that undermine the genuinely random nature of the corresponding bets and playing services; (b) you have used two or more gaming accounts; (c) you have made bets once the event or market in question has already occurred (the bet has been resolved) or you knew beforehand the result that is the object of the bet; (d) you have repeatedly acted in bad faith to make bets (including, for example, benefiting from manifest errors in the rates offered); and/or
        2. we must withhold the funds from your account by law to comply with any requirement, order or instruction received from a competent authority.

        Once said investigation has been completed, we reserve the right to withhold, or, if applicable, to seize all or part of the funds deposited in your gaming account if a competent authority orders us to do so or if we have confirmed that you have acted in violation of these Terms and Conditions.We will process and allocate the funds we obtain in this way in accordance with the requirement, order or instructions received from the competent authority.

        In addition, upon formal request by the police, gaming regulator or tax authorities or any other type of authority, or in the case you do not provide us with sufficient information to identify you in accordance with our internal procedures or those which are imposed on us by the regulatory authorities (independent of their location), including the Directorate General for Gaming Regulation (DGGR), we will be able to suspend your account and all functionalities related to the use of your account (for example, the management of bets and withdrawal of funds).We will also be able to withhold any funds deposited in your account while we complete any judicial procedure or investigation, criminal or any other type, on whomever is mentioned in said request, or until you provide us with sufficient information to verify your identity, age, domicile and other contact data, your creditworthiness and/or the origin of your funds, as applicable.

        To avoid any type of uncertainty, during said period, the funds deposited in your account will not accrue interest.

        If you do not use your account for an uninterrupted period of over 6 months, we will proceed to carry out an additional verification of your identity at the time you want to resume your gaming activity.

        In addition, in the event of being registered in the General Registry of Prohibited Access to Gambling or you request to self-exclude, we will proceed to suspend your gaming account, and you will not be able to make deposits or participate.

    12. Disputes with customers

        If you wish to file a complaint, you must do so by contacting our Customer Service Department.If your complaint cannot be satisfactorily resolved, you will have the right to file a complaint with the Directorate General for Gaming Regulation (DGGR).We will record all telephone and electronic transactions with customers in the interests of both our customers as well as our own, and you consent to us doing so.When a conflict arises that we cannot resolve, the corresponding recordings will be provided to the Directorate General for Gaming Regulation (DGGR).

        Notwithstanding the foregoing, you will have the right to file your claim before any of the alternative conflict resolution bodies that appear in the following link.

    13. Information services

        At any time, Betfair will be able to give you access to diverse information and content (for example, form data, live scores, results, video broadcasts, etc.) through our website (which includes the micro sites), emails or any other means of communication.In addition, Betfair will be able to provide you with links to third-party websites that may include information.

        This information is provided in the state it is in and only for guidance purposes.The use of this information is entirely at your own risk.To the maximum extent allowed by law, Betfair does not make any declaration nor offer any guarantee of any type, including, but not limited to, the accuracy, quality or integrity of the information.

        The links to third-party websites do not constitute a recommendation by Betfair of the products or services available on said websites.Your use of said websites is at your exclusive risk, and Betfair does not assume any responsibility for the contents of said sites or your use thereof.

    14. Transfer

        You may not transfer these Terms and Conditions, nor any of them individually, to a third party without the prior written consent of Betfair.

    15. Independence of the clauses

        If any of the provisions of these Terms and Conditions is declared null or non-enforceable by a competent authority, the corresponding provision will be modified to allow its enforceability in accordance with the intention of the original text, to the maximum extent permitted by the applicable law.The validity and enforceability of the remaining provisions of these Terms and Conditions will not be affected.

    16. Claims management

        In the event of any dispute between you and us, we both commit to follow the procedure established in our Claims Management policy, along with any future modifications that are made.

        Our objective is to always offer you the best experience possible.We want to ensure that all of our users are completely satisfied with the products and services offered.However, we know that on some occasions, we may not fully meet these expectations.If you consider that the service has not been satisfactory, you can contact us via our direct chat application.

        If after presenting your problem to our customer service team you are still not satisfied with the result, you can escalate it again by contacting our claims team directly at: reclamaciones@betfair.es.Alternatively, you can file a complaint via postal mail to:

        
        

        Betfair International PLC,

        Complaint Team/Reclamaciones Team

        Triq il-Kappillan Mifsud,

        Santa Venera, SVR 1851,

        Malta

        or

        ASENSI ABOGADOS.

        Reclamaciones Team

        Avenida Jaime III, 1, Primera Planta,

        07012, Palma de Mallorca,

        Balearic Islands,

        SPAIN

        
        

        Remember to include your username and the details of any prior correspondence you have had with us.

        Keep in mind that any complaint must be filed within 90 days following the date of the incident to be reviewed.

        The result will be communicated within the 15 days following the date on which the complaint was received, taking into account that in certain cases, we can extend this time for up to a maximum period of 1 month.

    17. Betting disputes

        In the event of a betting or gaming dispute in relation to one of our products or markets, that in your opinion Betfair has not satisfactorily resolved, or if one month has passed since the complaint was submitted without Betfair having communicated a decision, you can file a claim with the Directorate General for Gaming Regulation, which will communicate its decision within the two months following the date of registration of the claim in their registry.

        The period of validity of the prizes obtained will be interrupted from the date of receipt of the claim by Betfair until the date on which the latter communicates its decision to the claimant, or, if applicable, until the notification of the decision of the Directorate General for Gaming Regulation.

        If you want more information about the Betfair regulators, click here.

        You can use the online litigation resolution platform available here.

    18. Modifications

        We reserve the right to make changes at any time to our website and to any of the guides and policies included on our website, including these Terms and Conditions and the Conditions of Use of any of our products.We will keep you informed of any significant changes and we will request your express acceptance so that you can continue using the Betfair website and services.

    19. Communications and notifications

        The communications and notifications must be made in accordance with these Terms and Conditions (apart from the information exchanges that occur in the normal functioning of the website), and must be sent to us in the form established in the Contact section.

    20. Entire agreement

        These Terms and Conditions and the terms expressly incorporated therein constitute the entire and exclusive agreement between the parties with respect to the subject that constitutes its purpose, and both parties confirm that they have not been enticed to accept these Terms and Conditions supported by guarantees, nor have they offered guarantees of any kind (including in particular the guarantee of the capability to trade, capability for a certain purpose or uninterrupted functioning), nor have they made any statements, assurances nor assumed commitments, pacts, agreements, commitments to indemnify or any other type of commitment, except for those expressly contained in these Terms and Conditions. Moreover, to the maximum extent possible, in this act they unconditionally and irrevocably renounce any other claim, right or appeal that is the object of these Terms and Conditions or related to it.

    21. Lack of renunciation

        The fact that a party may not exercise or delay the exercising of any of the rights that they have pursuant to these Terms and Conditions shall not entail renunciation thereof, and the partial or isolated exercise of any of said rights shall not prevent any later exercising thereof or the exercising of any other right.

    22. Applicable law and jurisdiction

        These Terms and Conditions shall be governed by the laws of the Kingdom of Spain, as they are in force at all times.By accepting these Terms and Conditions, you commit to being subject to the jurisdiction of the courts of the Kingdom of Spain.You will be able to go to the competent court of your domicile.

        It is possible that these Terms and Conditions will be written in languages other than Spanish, merely for reference purposes.In the event of discrepancies between the Spanish version of these Terms and Conditions and any version in a different language, the Spanish version shall prevail.

        The rights and obligations pursuant to these Terms and Conditions shall not be governed by the United Nations Convention on Contracts for the International Sale of Goods and its implementing legislation, whose application is expressly excluded.

    BETTING CONDITIONS

    • SECTION 1: Bets – General Conditions (these apply to all bets made via www.betfair.es)
    • SECTION 2: Particular Conditions for bets against the house (Sportsbook)
    • SECTION 3: Particular Conditions for pari-mutuel bets
    • SECTION 4: Particular Conditions for Parlays

    SECTION 1: GENERAL CONDITIONS

    Betfair offers a platform on which you can access various betting operations in relation to the markets available on our website (the "Markets").

    You can carry out a betting operation:

    1. On our website (the "Website Service");
    2. By mobile phone ("Betfair Mobile"); or
    3. Through the Application Programme Interface ("API") for Exchange

    Keep in mind that not all Betfair betting products are available on each of the aforementioned channels.

    In these General Conditions, when we refer to "Services" we mean to say all services offered by Betfair by the aforementioned means.

    CONDITIONS RELATIVE TO YOUR USE OF THE SERVICES

    1. Contractual compliance/Scope of the usage licence

       Betfair grants you a limited licence to access our website as long as you comply with this Contract.

       The availability of our website does not constitute an offer or invitation by Betfair for you to use the website in any country in which it is illegal to bet money.

       Your use of any data streams we provide does not grant you any right to the contents nor to the corresponding industrial and intellectual property rights on our website or on said data streams. You hereby commit to not monitor, exploit or copy our websites or the contents from our websites, including, but not limited to, the data on prices.You must refrain from any intent to pirate, make unauthorised changes or introduce any type of malicious code on our website, by any means. You must refrain from (a) reverse engineering or disassembling (either totally or partially) the software available through the website; and from (b) making copies, modifying, reproducing, transmitting, altering or distributing in full or in part the materials or information contained therein. Any unauthorised use or reproduction will result in the corresponding prosecution.

    2. Use of our services

       You understand that you may lose the money from the bets you make and accept that you are fully responsible for said loss. You accept that under no circumstances will you be able to recoup from us the money you lose on the bets.

       You hereby commit to not making any bet with us while you are in a country or jurisdiction in which betting is prohibited.In particular, you must not bet or try to bet with us if you are in the United States of America or in any other restricted jurisdiction that Betfair may determine at any time.

       You commit to exclusively using our services for the purposes of legitimate bets.In particular, you commit to refraining from (i) being involved in any activity whose purpose or effect is to cause damage or undermine in any form our commercial operations, or to generating or increasing any liability or responsibility that we are in charge of, including, but not limited to, any tax, burden or fee of tax authorities; and from (ii) betting in any individual Market, or manipulating said market, in a way that we consider to have the purpose or effect of harming the integrity of the Market.

    3. Your conduct

       You must refrain from trying to use our website to deliberately transfer money from one Betfair account to another.

       You must immediately inform us if you become aware of any error of calculation in a betting operation. We reserve the right to declare null and void the bets subject to said error when it is obviously manifested.

       You are committed to not disguising or interfering in any way with the IP addresses of the computer you are using to access the website, and to not using any other method to take measures intended to prevent us from correctly identifying the effective IP address of the computer you are using when you access the website.

       You accept that it is your responsibility to be aware of any taxes or burdens that you accrue as a result of the betting transactions you make.

       You commit to not accessing any other Betfair account to use any of our services or products that you have opted out of during said self-exclusion period.

       You must not make offensive comments, or use offensive or pornographic material or make potentially defamatory or indecent comments in any place or section of our website, which includes your own username and all information you provide to our website.

    4. Functioning of our services

       You are responsible for ensuring that you understand the content of our website and the functioning of the Services, and we reserve the right to change their format in order to improve them.

       We can decide when the Markets will be open to make bets and we can close the markets at any time.Even though we will do everything reasonably possible at all times to liquidate the Markets as soon as possible, we do not offer any guarantee about the period of time in which the Markets will be liquidated.

       We will be able to take measures to block you and for you not to bet on our website if you are located in certain jurisdictions, such as, for example, the United States of America.

       You are entirely responsible for the information you provide us in relation to the offer you want to make.We will not investigate the reasonability of the offer you make.We do not assume any responsibility for incorrect entries you make, including errors of entering data with respect to the probabilities or rates or what is at play in the offer.

       In order to maintain the integrity and impartiality of the Markets, we will be able to decide to suspend the offer of bets in a Market before what is established in our Standards and Regulations and/or cancel certain bets, or an entire Market.

    5. Cancellation, termination, suspension and non-compliance

       In accordance with these Terms and Conditions, we will be able to restrict your access to Betfair, suspend or cancel your account, remove the betting offers that you have made, cancel the bets pending in your account, cancel and nullify any pending or covered bets, in the cases in which, after carrying out the corresponding investigation, we reach the conclusion that you have violated these general conditions or have acted in an illegal or irregular manner.Including, but not limited to, the following cases:

       1. if we confirm the presence of clear indications that you are involved in any illegal or fraudulent activity.Among other things, we consider that you have participated in an illegal or fraudulent activity if we confirm that:(a) you have made bets against the house (Sportsbook) by abusing systems, processes or automated tools that undermine the genuinely random nature of the corresponding bets and playing services; (b) you have used two or more gaming accounts; (c) you have made bets once the Event or Market in question has already occurred (the bet has been resolved) or you knew beforehand the result that is the object of the bet; (d) you have repeatedly acted in bad faith to make bets (including, for example, benefiting from manifest errors in the rates offered);
       2. if we confirm the presence of clear indications that you have violated, or could have violated, any part of this Contract;
       3. if we confirm the presence of clear indications that you are acting in a manner that may entail legal responsibility for you, for us or for third parties;
       4. if we confirm the presence of clear indications of your use of "public market data" ("public market data" includes market prices, negotiated volumes and depth of the market) for your account that could represent a "commercial use" ("commercial use" includes any use by a betting operator or use by a person or organisation that provides data or services to a betting operator); or
       5. if we confirm the presence of clear indications that your gaming behaviour denotes addiction or control problems over said gaming activity.

    6. Betting by minors

       If we are notified that you are younger than 18 years old, that you were younger than 18 years old or were excluded at the time in which you carried out betting operations on our website ("minor"):

       1. we will immediately block your access to any betting operation and from making money withdrawals and using your account;
       2. we will investigate the allegation that you are or were a minor, including if in fact you had made the bets as an agent for another person, or at the request or on behalf of another person; and
       3. if we discover that you are or were a minor, all winnings accrued and deposited in your account or that are owed to you or that should be paid to your account will be processed in accordance with the applicable regulations, and, if applicable, provided to the competent authorities.

    7. Maximum and minimum amounts that you can bet

       Depending on the product or type of market in which you are betting, certain maximum or minimum betting amounts apply.These minimum or maximum bets are subject to changes and may vary as you use our website. In any case, the information related to said limitations will always be available on your betting sheet prior to formalising the bet.You are not permitted to make bets below or above the minimum or maximum bet, as applicable.

       Your betting limit is represented by the "Balance available to bet" that is displayed in your account.

    8. Liquidation of bets

       Subject to these General Betting Conditions and the Particular Conditions that are applicable, we will liquidate the Markets as per our Standards and Regulations.We reserve the right to return or modify the liquidation in the event that the Market has been incorrectly liquidated when the corresponding error is manifested, or we consider, after the corresponding investigation, that illegal or fraudulent activity has occurred with respect to the bet or transaction in question.Among other things, we consider that you have participated in an illegal or fraudulent activity if we confirm that:(a) you have made bets against the house (Sportsbook) by abusing systems, processes or automated tools that undermine the genuinely random nature of the corresponding bets and playing services; (b) you have used two or more gaming accounts; (c) you have made bets once the Event or Market in question has already occurred (the bet has been resolved) or you knew beforehand the result that is the object of the bet; (d) you have repeatedly acted in bad faith to make bets (including, for example, benefiting from manifest errors in the rates offered).

       The amount of the winnings or losses for your bets in a Market will be rounded to the nearest second decimal.If the amount ends in 0.5, it will be rounded up.

    9. Exploitation of rounding

       Making or attempting to make bets that deliberately exploit Betfair's rounding to the nearest cent will not be permitted.All bets made with this intention will be automatically cancelled.

    10. Payment structure

        We ask you to consult the information on Betfair Commissions in the "Get to Know Us" section, where we show in detail how all commissions and charges are calculated.In the case of pari-mutuel bets, we will apply a commission to each transaction, which could vary, depending on both the quantity of the prize obtained and the Base Market Rate (and in this regard, depending on the percentage of winnings paid), as is detailed in the section "Get to Know Us".

        We will calculate the amounts that you owe us and we will deduct these amounts from your account.The amounts you owe us will be rounded to the nearest second decimal.If the amount ends in 0.5 or higher, it will be rounded up.

    11. Matters beyond our reasonable control

        Regardless of the obligations that bind us in accordance with the various laws and regulations applicable to the gaming activity in Spain, and to the extent permitted by the law of said jurisdiction, we do not assume any liability for the losses or damages that you may incur as a result of: natural disasters, electricity cuts, labour or commercial conflicts, errors or omissions of governments or authorities, obstructions or breakdowns of telecommunications services, or any other delay or breakdown caused by a third party or that in any other way is beyond our control.In these cases, we reserve the right to cancel or suspend our services without incurring any liability.

        To the extent permitted by the applicable Spanish regulation, we do not assume any liability for breakdowns in the equipment or software, regardless of its cause, regardless of where they are located or from where they are administered, or whether or not they are under our direct control, which may prevent the functioning of the Services, the making of betting offers or their acceptance, or that prevent you from contacting us.

        To the extent permitted by the applicable Spanish legislation, we do not assume any liability for violations by third parties with respect to this Contract.

    12. Commitment to indemnification

        To the extent permitted by the applicable Spanish legislation, you commit to indemnify us and exonerate us from liability, as well as our subsidiaries, affiliates, executives, administrators, representatives and employees against all liability, claim or demand by third parties as the result of you violating this Contract (including the documents incorporated as a reference) or due to you violating any legal provision or rights of a third party.

        You recognise that Betfair will conserve the information related to your identity, which includes, but is not limited to, your name, address and data for payment.You accept that we trust this information by entering into this contract with you, and you commit, to the extent permitted by the applicable Spanish regulations, to indemnify us in the event of any falsehood or inaccuracy contained in the information you provide us.For more information about the way in which Betfair protects your personal data, consult our Privacy Policy.

    13. Limitation of liability

        We exclude, to the maximum extent permitted by law, any declaration and guarantee with respect to the satisfactory quality and/or aptitude for a certain purpose and/or accuracy and integrity of the Services.

        To the maximum extent permitted by law, we do not assume any liability to you for the losses you may incur as a result of the misuse of your password and we do not assume any liability resulting from unauthorised use thereof, whether or not it is in bad faith.

        To the maximum extent permitted by law, neither do we nor do any of our providers accept any liability derived from the losses you may incur as a result of using the Services.Under no circumstances will our liability deriving from this Contract or due to a contractual violation, extra-contractual liability, in equity or for any other reason, exceed the limit of exposure specified in your account.Under no circumstances, and to the maximum extent permitted by law, will we be liable for indirect, special or consequent damages, lost profits (directly or indirectly) or for the profit from any bet derived from contractual violation, negligence, duty in equity (which to avoid all types of uncertainty, includes in relation to the bets or the Markets that we have cancelled) or for any other liability, even when we have been warned or we have been (or we should have been) aware of the possibility of said damages or losses.

        None of the contents in this Contract excludes our liability as a result of the death or personal injuries derived from our negligence, or that of our employees, representatives or subcontractors.

    14. Industrial and intellectual property

        The Sporting Exchange Limited ("TSEL") forms part of the group of Betfair companies and it is the owner of:

        1. all copyrights and our website, which includes but is not limited to, rights over databases and all rights on price data and related content that appear on our website, except for certain third-party rights (which are referred to below);
        2. all trademark rights, whether or not they are registered, and the BETFAIR name and logo; and
        3. the domain name, which is our uniform resource locator (URL).

        The following uses of the data related to the prices or any other data or content of our website through an API or any other Betfair data of any other source (together, the "Betfair Data") are strictly prohibited unless the prior written consent is obtained from TSEL:

        1. the commercial use by any person and/or
        2. ii. the use for any purpose by a competitor of the Betfair group of companies, or an employee, contractor or agent of any competitor, ("Restricted Person"), whenever said restricted people can make bets.Clipping screenshots or web clippings or automatically or manually collecting Betfair data in any other way, for commercial use by any person, and/or for any use by a restricted person, is expressly prohibited.

        Any unauthorised use of any of the rights mentioned may lead to prosecution or other legal actions against you.

        By means of this document, you grant TSEL all copyrights and other industrial and intellectual property rights in full, anywhere in the world, and on all media, whether they currently exist or are developed in the future, during the entire period of protection of copyrights, including through the current transfer of future copyrights and all other rights, in all betting offers or bets you make on our website.

        All data granted under the Betfair and/or TSEL licence by third parties is provided for your use on our website and cannot be used with any other commercial purpose without the consent of said third parties.

    SECTION 2:PARTICULAR CONDITIONS FOR SPORTING BETS AGAINST THE HOUSE ("Sportsbook")

    Betfair offers a platform on which our customers registered in Spain can make betting offers, which we can accept or that Betfair can reject whenever it is justified and reasonable.You can make betting offers on the various markets available on betfair.es (the "Markets").

    We ask that you carefully read these Particular Conditions and the General Conditions, before making any betting offer on our website.

    You must accept being bound by these Particular Conditions, as well as the General Conditions (together, the "Contract").

    PARTICULAR CONDITIONS RELATIVE TO YOUR USE OF OUR WEBSITE

    1. Your conduct

       At all times, you must make your betting offers in good faith, and, in particular, you must not make betting offers in violation of any sporting rules, regulations or codes of conduct that are applicable to you.

    2. Your betting offers

       The offer you make for a bet is open to acceptance thereof totally or partially by Betfair as a single counterparty, as per this Contract and the applicable regulations.

    SECTION 3:SPECIFIC CONDITIONS FOR PARI-MUTUEL BETS

    Betfair International Plc ("Betfair") provides a Pari-Mutuel Betting product in which our Spanish users can bet between each other on markets available on our website ("Markets").

    Carefully read these Specific Conditions and the General Conditions before making betting offers or accepting bets on Pari-Mutuel Bets.

    After formalising a transaction of bets in Pari-Mutuel Bets, you commit to being bound by these Specific Conditions, as well as the General Conditions (together, the "Contract").

    1. Your conduct

    You must act in good faith at all times in relation to the counterparties in your bets made through Pari-Mutuel Bets, and said counterparties may require compliance with said duty directly from you.Specifically, you may not make bets on the Exchange in case of violating sporting rules, regulations or codes of conduct that are applicable to you.

    2. Privacy

    We can provide you with information about any counterparty of your bets, as long as we consider that said counterparties have acted in violation of their duty to act in good faith.For said purpose, you expressly consent to communicating your personal data in accordance with the applicable data protection laws.

    Specific conditions related to bets in Pari-Mutuel Bets

    3. Functioning of Pari-Mutuel Bets

    We can restrict your use to certain programmes designed to make bets automatically within certain parameters (for example, betting against or in favour at a certain price) ("bots") whether in general or in relation to a specific bot if we believe that you have used one of them to make bets on, or manipulate, any market whose purpose or effect is to adversely undermine the integrity of the product of Pari-Mutuel Bets or of a market.

    You cannot designate individuals to be counterparties in any of your betting offers.

    In addition to the common practice of matching bets, many markets on Betfair use a process called "cross-selection matching" or "cross matching" to match bets.When a betting request cannot be matched by an opposing party in the same selection through cross-selection matching, Betfair will attempt to match the betting request with liquidity not matched in the remaining market selections.

    We do not guarantee that each offer that is shown as pending on our website is available while waiting for acceptance thereof.All or part of the betting offer shown on the Exchange as available with rates or a specific price can be successfully cancelled by one or more counterparties before acceptance thereof is processed through the Exchange system.In said case, the offer for a bet will be removed before the acceptance of the other offer is known.However, your failed attempt to accept the bet before the offer is made will be published as an offer for other users.

    Best rates application

    The Best Rates Application function allows customers to match their bet with the best rates available on the Exchange.

    With the Best Rates Application function activated, if there are better rates available or if they become available later, after having made your betting request, it will automatically be matched with the better rates.

    However, if the Best Rates Application function is deactivated, your bet will not be matched if there are better rates available or if they become available later after having made your betting request.Instead, your betting request will expire and you will have to resend your bet with the improved rates.

    The Best Rates Application function is activated by default for all customers and is the configuration recommended by Betfair.By using the Exchange, you accept that the Best Rates Application will be activated by default.

    To obtain more information about the Best Prices Application, you can consult this.

    SECTION 4:PARTICULAR CONDITIONS FOR PARLAYS OR COMBINED BETS

    We ask that you carefully read these Particular Conditions and the General Conditions, before making any parlays on our website.You must accept being bound by these Particular Conditions, as well as the General Conditions (together, the "Contract").

    PARTICULAR CONDITIONS RELATED TO PARLAYS

    1. Placing bets

       Once Betfair has accepted your offer, you will not be able to change the terms of said bet nor cancel or withdraw said bet.The acceptance of an offer by Betfair concludes the bet.

    2. Liquidation of bets

       We do not assume any liability, to the extent permitted by law, for the liquidation of betting offers if, for any reason, we are not able to process an order on time.

    SPECIFIC CASINO CONDITIONS

    We ask that you carefully read these conditions of use (the "Gaming Conditions") before playing games on betfair.es (the "Games").By playing the Games or any of them individually, you accept to be bound by these Gaming Conditions.

    If you want to play the Games with real money, Betfair may require you to open an account.

    BY PLAYING ANY OF THE GAMES, YOU ACCEPT TO BE BOUND BY THESE GAMING CONDITIONS.

    1. Licence to use our website

       Betfair grants you a limited licence to access our website as long as you comply with these Gaming Conditions.

       The availability of the Games on our website does not constitute an offer or invitation by Betfair for you to use the website in any country in which said use is illegal.We reserve the right to attempt to block you so that you cannot play the Games if you are located in a jurisdiction in which it is illegal to play games of chance online.

       Your use of our website does not grant you any right to the contents nor to the corresponding industrial and intellectual property rights on our website.You hereby commit to not monitor, exploit or copy our websites or the contents from our websites.You must refrain from any intent to pirate, make unauthorised changes or introduce any type of malicious code on our website, by any means.

    2. Software usage licences

       Several companies are owners and operators of the Software and licence it to Betfair, allowing you to play the Games at http://casino.betfair.es.

       Betfair grants you a limited licence to download (when necessary) and use the game software that you wish to play (the "Software"), as long as you comply with these Gaming Conditions.

       You must only use the Software to play the Games as per these Gaming Conditions.If you become aware that the Software is being used in a manner not authorised by these Gaming Conditions, you must immediately report it to Betfair.

       You will refrain from (a) reverse engineering or disassembling (in whole or in part) the Software; and from (b) making copies, modifying, reproducing, transmitting, altering or distributing the Software or any of the materials or information contained therein.Any unauthorised use or reproduction will result in the corresponding prosecution.

       You agree not to use the Software for illegal purposes or for sending or transmitting data or materials

       1. in any way that constitutes a violation or infringement of the rights of a third party (including, but not limited to, industrial and intellectual property rights);
       2. that are damaging, destructive or harmful;
       3. that may constitute any form of collusion; or
       4. that are likely to cause damage to the systems, networks or computer equipment of any third party.

       Betfair publishes updated versions of the Software from time to time and will make these updated versions available to you.These updates will be understood as Software for the purposes of these Gaming Conditions.

    3. Use of our website

       You can only play the Games with real money if:

       1. you are aged 18 years or older; and
       2. you are not excluded from accessing Games with real money.

       If you do not have the capacity to play Games with real money, Betfair reserves the right to:

       1. immediately prevent your participation in the Games and/or prevent you from withdrawing money or using your account;
       2. release in our favour all the winnings that have accrued and remain in your account and that otherwise should be credited to your account, in accordance with these Gaming Conditions and the applicable regulations, and send them to the destination indicated by the competent authorities;
       3. demand that you pay Betfair, or whoever Betfair indicates, the winnings that you and/or any person acting on your behalf have received; and
       4. report you to the competent authorities.

       You understand that you can lose money when you play the Games and you accept that you are fully responsible for any such losses.You accept that under no circumstances can you recover any monies lost from us.

    4. Your declarations

       In exchange for us allowing you to play the Games, you declare the following under your own responsibility (and acknowledge that we trust these declarations):

       1. You are playing the Games in a personal rather than a professional capacity;
       2. You are solely responsible for recording, reporting, paying and accounting to any competent tax or government authority, the taxes, levies and any other amounts collected or that need to be paid on the winnings.
       3. You are solely responsible for acquiring, supplying and maintaining all the computer equipment and communications networks and Internet access services, as well as any consents and permissions you need to access our site.
       4. You fully understand the methods, rules and procedures of the Games and, when appropriate, will seek advice or help when using our website.
       5. If you win, Betfair may ask for your consent to use your name for advertising and promotional purposes, without being paid any additional compensation, except where prohibited by law;
       6. You will place your bets on the Games through the various interfaces offered on our website and you will not place bets through any other means, including the use of a "robot" player.The use of programs designed to place bets automatically within certain parameters (for example, "robot" players) is not allowed in any game (including the casino, racing games or any other game) on any part of our website;
       7. You will not choose a username or alias that is defamatory, offensive, pornographic or in any other way intended to impersonate a real person or brand.Betfair reserves the right to change your username or alias if it considers that you have violated this declaration;
       8. You must not make offensive comments, or use offensive or pornographic material or make potentially defamatory or indecent comments in the chats or forums we offer, and you accept that any postings made by you may be passed on to the competent authorities if we consider that appropriate.
       9. You are committed to not disguising or interfering in any way with the IP addresses of the computer you are using to access the website, and to not using any other method to take measures intended to prevent us from correctly identifying the effective IP address of the computer you are using when you access the website; and
       10. You accept and agree to abide by the rules of the Games, as they appear on our website, as well as any rules and terms for any promotions or loyalty schemes in which you participate, each as they appear on our website from time to time.

       CONDITIONS RELATING TO YOUR USE OF OUR WEBSITE

    5. Cancellation, termination, suspension and non-compliance

       We can restrict your access to our website, prohibit you from participating in one or all of the Games, freeze your chips, restrict seating or prohibit players from playing in particular Games (which includes preventing two or more players from playing in the same game together), refuse or limit any bet you may place, withhold the payment of your winnings in accordance with these Gaming Conditions, suspend or terminate your account, in those circumstances where, after performing the corresponding investigation, we reach the conclusion that you have breached these general conditions or acted in an illegal or irregular manner including, but not limited to, the following cases:

       1. if we confirm the presence of clear indications that you have violated any of these Gaming Conditions;
       2. if we confirm the presence of clear indications of manipulation or substantiate any information relating to the Software code or if you are involved in collusion;
       3. if we confirm the presence of clear indications of alteration or attempted alteration of the Software in any manner;
       4. if we confirm the presence of clear indications of you committing any offence or crime, for example, attempting to access the Games from a jurisdiction in which playing these Games is illegal;
       5. if we confirm the presence of clear indications that:(a) you have made bets by abusing systems, processes or automated tools that undermine the genuinely random nature of the corresponding bets and playing services; (b) you have used two or more gaming accounts; (c) you have repeatedly acted in bad faith to make bets;
       6. if you publish language or material that is effectively or potentially defamatory, offensive, racist, harmful or obscene; or

       CONDITIONS RELATING TO US

    6. Rules of the game

       You can find our selection of Casino games here and Arcade games here.The rules for each game can be found by clicking on the tab for each individual game or opening the help or information section of that specific game.

    7. Changes to the games

       Betfair may alter or amend or withdraw any particular Game or a part thereof, and may offer other Games at any time, and may alter prices, features, technical specifications, functions and/or other elements of the Games at any time.We will do everything reasonably possible to inform you of any significant changes to an existing Game without these in any way affecting bets already placed.

    8. Matters beyond our reasonable control

       To the extent permitted by the applicable regulations, we are not liable for any loss or damage that you may suffer in connection with any event of Force Majeure.For the purposes of these Gaming Conditions, "Force Majeure" means any event beyond our reasonable control, which affects our ability to fulfil any of our obligations under these Gaming Conditions.In any case, please bear in mind that we adopt all necessary measures at all times to guarantee the continuity of the gaming services.

    9. Errors and omissions

       If any discrepancy arises between the gaming results on your computer and the results on our server, the data recorded on the Operator's Internal Control System in accordance with the provisions of the gaming regulations will prevail.

       If you are awarded winnings as a result of (a) any clear human error, (b) any apparent bug, defect or error in the Software, or (c) the clear failure of the relevant Game or the software to operate in accordance with the rules of the game in question, Betfair will not be obliged to pay winnings of this type and you agree to return all winnings that may have been paid to you as a result of a clear error or mistake.

    10. Commitment to indemnification

        To the maximum extent permitted by law, you commit to indemnify us and exonerate us from liability, as well as our subsidiaries, affiliates, executives, administrators, representatives and employees against all liability, claim or demand by third parties as the result of you violating these Gaming Conditions (including the documents incorporated as a reference) or due to you violating any legal provision or rights of a third party.

    11. Limitation of liability

        The Software is provided to you "as is", without any kind of guarantee, either express or implicit, including, but not limited to, the implied guarantees of suitability for sale, satisfactory quality, suitability for a particular purpose or non-infringement of third-party rights.Betfair does not guarantee that the operation of the Games or the Software will meet your requirements or that it will function uninterruptedly, or that it will be error-free or secure, or that any defects in it are correctable or will be corrected.To the fullest extent permitted by law, you bear the entire risk of the use, quality and performance of the Games and the Software. In addition, the security mechanisms included on our website or in the Software have inherent limitations and you must decide if they meet your requirements.

        To the fullest extent permitted by law, Betfair's maximum liability to you or any third party arising from these Gaming Conditions or your use of our website or the Software, whether for a contractual violation, equitable duty or extra-contractual liability or any other form, will be limited to the amount that you would have paid while playing the games.Nothing in these Gaming Conditions will limit Betfair's liability for death or personal injury caused by negligence.

        In no case, to the fullest extent permitted by law, will Betfair or any of its licensees, distributors, parent companies, affiliates, related companies and all of its executives, administrators and employees, or any other person involved in the creation, production or delivery of the Games or Software, be liable for any kind of loss or damage, including, but not limited to, indirect, special, consequential or punitive damages, deriving from or produced in connection with these Gaming Conditions or the use or performance of the Games or Software.This limitation of liability applies regardless of the cause or nature of the losses or damages in question, including, but not limited to, the loss of income or profits (either direct or indirect), interruptions, losses of data, inaccurate results or delays, whatever their cause, and regardless of the theory of liability, even if Betfair received prior notification about the possibility of such damages.

        If you are using any third-party equipment, software or services (collectively, "third-party products/services") in connection with your use of our website or the Software, you bear the entire risk relating to the quality and performance of these third-party products/services. If the third-party products/services are found to be defective, you will bear the full cost of any necessary repairs or corrections.

        In the same way, Betfair does not accept any liability regarding the information away from its website and not managed directly by Betfair.Likewise, Betfair will not be liable for the contents or status of third-party websites whose links may be contained on its own website, nor does their inclusion imply that Betfair approves of or shares their content or any opinions they could potentially contain.

    SPECIFIC BETFAIR VIDEO CONDITIONSs

    1. Access to Betfair Live Video

       Betfair Video is only available to users who have opened an account and made a deposit in Betfair.In addition, the Betfair Video service is free for all events, although it may be necessary to place a bet on a specific event to have the option to watch the live images for that event.

    2. Sportsbook

       A minimum bet of €1.00 must be placed to be able to watch a Horse Race or Greyhound Race.The minimum bet of €1.00 can be placed on a single bet or, alternatively, you can place a €0.50 bet on each leg in an Each Way bet, with the final bet therefore being €1.00.

       For multi-leg bets, the minimum amounts to access the service will be as follows:

       Type of bet	Number of legs	Amount of minimum bet (€)
       Single	1	1.00
       Straight forecast	1	1.00
       Reverse forecast	1	1.00
       Double	2	2.00
       Treble	3	3.00
       Trixie	3	3.00
       Patent	3	3.00
       Yankee	4	4.00
       Lucky 15	4	4.00
       4 Fold	4	4.00
       Canadian	5	5.00
       Lucky 31	5	5.00
       5 Fold	5	5.00
       Heinz	6	6.00
       Lucky 63	6	6.00
       6 Fold	6	6.00
       Super Heinz	7	7.00
       7 Fold	7	7.00
       Goliath	8	8.00

       For multi-leg bets, the amount being bet must match or exceed the minimum amount of €1.00, as shown in the following examples:

       - A double bet of €2.00 (with legs in different races) would allow you to watch two races.A double bet of €1.00 (with legs in different races) would only allow you to watch the race that starts first.

       - A Yankee bet of €0.40 (with legs in different races) would allow you to watch 4 races, given that the average bet per race is more than €1.00 (€4.40 in total).

       - A bet of €6.00 for an 8 fold accumulator (with legs in different races) would allow you to watch the first six races (in which you have a leg), but not the seventh or eighth, since the average amount per race (after these 6 initial races) is lower than the minimum amount of €1.00.

       - Antepost and Special bets do not provide access to the Betfair Video service.

    3. STREAMING TIME DELAY WARNING

       · ALTHOUGH CONTENT ON BETFAIR VIDEO IS ADVERTISED AS 'LIVE', PLEASE NOTE THAT IMAGES FROM BETFAIR VIDEO MAY BE BROADCAST WITH A SLIGHT TIME DELAY.The length of the delay can vary depending on a number of factors, but you can expect a 2–5 second delay behind the event.The delay can sometimes be longer.

       · IF YOU USE BETFAIR VIDEO TO PLACE BETS, YOU DO SO ENTIRELY AT YOUR OWN RISK.Betfair does not accept any liability for any loss incurred when using the Betfair Video signal to place bets.

    4. EXCLUSION OF LIABILITY

       · Betfair makes no representations or guarantees, express or implied, that Betfair Video will meet your requirements; that it will be available uninterruptedly, at the scheduled time or be error-free; that it will be available at certain times (whether advertised or not) or that Betfair Video will work in conjunction with certain software or hardware.

       · Betfair will not be liable to you for any direct or indirect loss, including any loss of profits, data, business or goodwill, that occurs due to your use of or reliance on Betfair Video.Betfair is not liable for the capacity, reliability, availability or performance of Betfair Video.

    5. CHANGES TO THE CONTENT OF BETFAIR VIDEO

       · All Betfair Video content is subject to change and Betfair may alter, suspend, replace or remove content on Betfair Video at its absolute discretion and without notice.

       · Betfair reserves the right to modify, suspend or discontinue the Betfair Video service at any time and without prior notice.

    6. INTELLECTUAL PROPERTY RIGHTS

       · Betfair Video is for personal and non-commercial use.You are strictly prohibited from copying, saving, modifying or distributing Betfair Video content (or helping a third party to do this) or allowing a third party to access Betfair Video content.

       · You may not sell or charge an audience to watch or use any part of Betfair Video in public (even if no charge has been made) or authorise or help any third party to do this.

       · Third parties supply and license the content on Betfair Video to Betfair.Betfair Video football, tennis, snooker, volleyball and basketball games and content have been licensed by Perform Media Channels Limited.

    7. GENERAL

       · Betfair reserves the right to change these terms and conditions at its discretion when so required.In the event that Betfair makes changes to these terms and conditions, it will request your express approval to continue providing this service.

       · These terms and conditions are governed by Spanish law and any dispute will be dealt with by the courts of the Kingdom of Spain.

       · Betfair reserves the right to introduce other fees, subscriptions or charges or conditions to access Betfair Video in the future.You will be informed of the introduction of any charge or condition before it is introduced.

       · Betfair may deny access to Betfair Video to any customer at its absolute discretion.

       · On accessing Betfair Video your express consent to these terms and conditions will be requested.

    SPECIFIC CONDITIONS FOR PROMOTIONS

    In compliance with Royal Decree 958/2020, on commercial notifications for gaming activities, our promotions are valid only for users identified through their documents and whose gaming account is 30 days old or more.The terms and conditions for each promotion can be found on the pages of those specific promotions.You can find all our promotions here.

    ABOUT US — BETFAIR CHARGES

    Betfair charges

    Introduction

    There are two types of charges that you may be required to pay. The charges described in the "General charges" section apply in relation to your Betfair account and therefore are relevant to all customers. In addition, there are certain charges that only apply in particular circumstances to customers of the Betfair Exchange. Further details of all of the following charges can be found in the relevant sections below:

    All charges are inclusive of VAT, if applicable.

    General charges

    Charges relating to the deposit and withdrawal of funds to or from Betfair are set out in the deposit and withdrawal pages within the "My account" section on the Betfair website.

    Charges applicable only to the Betfair Exchange

    For the vast majority of Betfair Exchange customers, the only charges paid to Betfair will be commission on net winnings in an Exchange market, as set out in more detail in Section 1 below.

    A small number of customers who, in the long-term, generate very little commission compared to the amount they win may incur premium charges. Any customer affected by this charge will be notified in advance. Details of the premium charge are set out in section 3.

    1. Commission, Market Base Rate

    This section only applies to the Betfair Exchange.

    Betfair charges a commission on your net winnings on a market. If you have a net loss on a market, you do not pay commission.

    Commission is calculated by multiplying your net winnings by the 2% Market Base Rate

    In order to see the Market Base Rate applicable to you, please refer to emails and web messages from Betfair setting out current charges.

    Sports multiples

    Betfair charges commission on winning sports multiples bets. The commission is usually 6.5% of winnings but may vary from time to time. Always check the Rules tab to be sure what commission rate applies. If your multiple bet loses, you do not pay commission.

    3. Premium Charges

    The Premium Charge only applies in respect of bets placed on the Betfair Exchange and it does not apply to any bets placed on other Betfair products.

    In addition to the other charges detailed above, a small number (less than 0.5%) of our most successful customers will incur Premium Charges.

    Any customer affected by the Premium Charge will be notified in advance.

    Calculating potential charges

    Each week Betfair will calculate your "gross profits" made, and your "total charges" generated over the lifetime of your account. The details of these calculations are explained below.

    You will only be considered for the Premium Charge if your account is in profit and only if the total charges generated since joining Betfair are less than 20 % of your gross profits.

    The vast majority of customers, and even the majority of those whose betting on Betfair is profitable since they joined, do not meet both these conditions and will not incur the Premium Charge.

    While those conditions accurately describe our most successful customers, they might also apply to new customers who have only bet in a few markets, or those whose accounts are in profit because of a significant big win. To ensure that those accounts are not inadvertently charged, we have added two further conditions: any single win that constitutes more than 50% of lifetime gross profits will be excluded from the calculation, and customers will only be considered for the Premium Charge after they have bet in more than 250 markets.

    Each customer will also have a €1000 allowance against the Premium Charge. This means that every customer considered for the Premium Charge will be exempted from the first €1000 of the charge incurred.

    Please note that for the purposes of calculating the charge we will assume that the charge has been in place since Betfair launched in June 2000. This means that we will consider all customers to have generated charges equal to at least 20 % of lifetime gross profits as of the 12th October 2009. However, this also means that for some customers, some or all of the €1000 allowance against the charge will have been used prior to 12th October 2009 in order to offset hypothetical charges paid. Assuming hypothetical charges had been paid prior to introduction of the charge, it would have the effect of reducing the amount that customers would typically incur.

    Each week the customers who meet all the conditions set out above will be charged the lesser of:

    o The difference between 20% of the previous week's gross profits and the total charges generated during the week, and

    o The difference between 20% of gross profits and the total charges generated during the lifetime of the account

    This means that you will not be faced with a premium charge that is more than 20% of your gross profits for the previous week. Please note that this figure applies exclusively to the maximum amount of Premium Charge payable. It is possible for the total amount of Premium Charges and commission paid to exceed 20 %.

    Please note that the second of the two calculations set out above can only ever reduce the premium charge and will apply on the rare occasion that the difference between 20 % of gross profits and the total charges generated during the lifetime of the account is less than the same calculation for the previous week.

    Premium Charges will be deducted from customer accounts weekly (on Wednesdays) in relation to the previous week's activity (Monday to Sunday).

    Accounts that relate to one person, entity, API subscription or a Master account with related sub-accounts (trading version only) are treated as one customer for the purposes of calculating Premium Charges. Note that no Betfair Points will accrue for Premium Charges.

    In circumstances where Betfair considers, in its absolute discretion, that multiple accounts have been used by one person or group of persons in order to avoid or reduce liability for the Premium Charge, Betfair will be entitled to treat those accounts as if they relate to one person for the purposes of calculating Premium Charges. In such circumstances, Betfair will link those accounts and the linked accounts will be jointly and severally liable for any unpaid Premium Charge. The premium charge will be debited from any such account(s) where applicable.

    * By "gross profits" we mean the amounts won, excluding total charges, less the amounts lost, on all Betfair markets.

    ** By "total charges" we mean all commission generated by Betfair as a result of your betting plus any premium charges you have incurred. "Commission generated" includes half the commission paid on winnings, but also half the commission that Betfair makes from the other customers who win in markets in which you have lost, which we call "implied commission". When you win, Betfair collects commission at your rate of commission, but when you lose, the commission collected by Betfair from the winners is at their rate. We will therefore determine the commission generated by your betting activity to be:

    Commission generated = (commission + implied commission) ÷ 2
    where
    Implied commission = market losses x 3%
    We divide by 2 because otherwise we would be counting each euro of commission twice.

    Premium Charge summary

    You will only be considered for the Premium Charge if, over the lifetime of your account, you satisfy the following criteria:
    
    

    o Your account is in profit

    o Your total charges generated are less than 20 % of gross profits, and

    o You bet in more than 250 markets
    
    

    Two further conditions reduce the likelihood that you will be required to pay the Premium Charge:
    
    

    o Any single win that constitutes more than 50% of your gross profits over the lifetime of your account will be excluded from the calculation, and

    o Each customer will have a lifetime allowance of €1000 against the Premium Charge.

    Each week the customers who meet all the conditions set out above will be charged the lesser of:

    o The difference between 20 % of the previous week's gross profits and the total charges generated during the week, and

    o The difference between 20 % of gross profits and the total charges generated during the lifetime of the account

    Examples:

    Example 1
    You have won gross profits of €10,000 since joining Betfair having bet in at least 800 markets.
    You have paid total charges of €980, all of which has been paid through commission generated.
    You have not been charged any Premium Charges to date although you have fully used up your allowance of €1000.
    During the previous week you won €500 and paid total charges of €80.
    You are therefore charged €20 in Premium Charges ((€500 x 20%) - €80 = €20).

    Example 2 — Charge allowance
    You have won gross profits of €10,000 since joining Betfair having bet in at least 320 markets.
    You have generated €1050 in commission and paid no Premium Charge to date.
    During the previous week you won €500 and paid total charges of €50.
    In the absence of a charge allowance you would have been charged Premium Charges of €50 ((€500 x 20%) - €50 = €50).
    However, the €50 is offset against the €1000 charge allowance meaning that no additional Premium Charge is paid.
    You then carry over the balance of your charge allowance (€950) to offset against potential future Premium Charges.

    Example 3 — Excluding "big" wins
    You have won gross profits of €8000 since joining Betfair having bet in at least 500 markets.
    You have paid total charges of €1025, all of which has been paid through commission generated.
    During the previous week you won €5000 from a single market and paid total charges of €125.
    As the win constitutes more than 50% of your total gross profits since joining Betfair, it is excluded for the purposes of calculating the Premium Charge.
    However, the commission generated on the win does contribute towards total charges paid.
    After the win is removed you have gross profits of €3000 and total charges of €1025 and therefore incur no additional Premium Charge.

    Premium Charges at higher rates

    Higher rates of Premium Charge will apply to the very small number of customers (less than 0.1%) who satisfy the following conditions over the lifetime of their account:

    o Lifetime net profits*** exceed €250,000

    o Commission generated less than 40% of lifetime gross profits

    o Bet in more than 1000 markets

    The Premium Charge rate applied to each customer who satisfies these conditions is dependent on their lifetime commission generated to gross profits ratio. The exact rate will be determined by the following table:

    Lifetime commission generated to gross profits ratio	Applicable Premium Charge rate
    < 5%	60%
    5%–10%	50%
    10%+	40%

    Please note that any single market win that constitutes more than 50% of your lifetime gross profits will be excluded from all calculations.

    The amount of Premium Charge incurred by each customer will be calculated in exactly the same way as the standard Premium Charge with the exception that the standard 20% rate will be replaced with increased rate applicable to the individual in each case.

    For the purposes of introducing a change to the Premium Charge rate that applies to your betting, we will assume that you have always incurred the Premium Charge at the prevailing rate. For example, if the Premium Charge rate applicable to your betting increases from 20% to 40%, we will assume that you have always paid Premium Charges at 40%. However, as explained in the "Calculating potential charges" section above, this also means that for some customers, some or all of the €1000 allowance against the charge will have been used in order to offset hypothetical charges paid. Assuming hypothetical charges had been paid prior to introduction of the charge, it would have the effect of reducing the amount that customers would typically incur.

    It is possible that your lifetime commission generated to gross profits ratio will change to the extent that your applicable Premium Charge rate will require adjustment. Should your rate change, we will recalculate as if you had always incurred the Premium Charge at the new rate. If your rate has decreased (e.g. if your lifetime commission generated to gross profits ratio increases from 4.9% to 5.1% — moving you from a 60% rate to 50% rate), the Premium Charges you "overpaid" when being charged the higher rate previously will be used to offset future Premium Charges. If your rate has increased, Betfair will notify you directly and give you at least two weeks' notice before the increased rate takes effect. You are entitled to seek review of your Premium Charge rate at any time.

    *** By "net profits" we mean the amounts won less the amounts lost, on all Betfair markets, less all commission paid and Premium Charges debited.

    V 01/19 [25/04/2019]

    Contact us

    If you have any questions, please email Betfair directly. We will attempt to answer all emails within four hours during Helpdesk hours. If you are an existing Betfair account holder, please include your username in all correspondence.

    Helpdesk hours are 10:00 to 23:00, 7 days a week.

    Please send any queries to the following email address: support.es@betfair.com

    Alternatively, call Betfair directly on: +34 902 886045

    Outside our business hours, you can contact our English-speaking Helpdesk Team on +44 203 059 8888.

    Please send all correspondence in writing to:

    CUATRECASAS, GONÇALVES PEREIRA
    Almagro, 9
    28010
    Madrid, Spain

    Affiliate scheme

    If you own a website and your customers are interested in betting on sports or casino, then the Betfair affiliate scheme is the right place to go. You could be earning commission just by referring your players to Betfair.

    You will receive commission on all the players that you refer to Betfair, either in the form of a percentage of the revenue they generate or as a one-off (CPA) bounty payment.

    You can join our affiliate scheme by visiting https://partnerships.betfair.com/, where you will find information about our reward plans and FAQs.

    If you have any questions about our affiliate scheme or simply want some fresh content to help send more people through from your website, then email us at affiliates@betfair.com.

    Dispute resolution

    Dispute resolution policy

    Betfair will attempt to resolve any disputes or complaints that you may have in regard to our products or service. If you wish to raise any issue with us, then please email Betfair using the support.es@betfair.com email address. We will attempt to respond to all emails within four hours during Helpdesk hours.

    Betfair will acknowledge receipt of your complaint, indicating when you will be informed of the decision taken on this issue. If you are an existing Betfair account holder, please include your username and/or your telephone account number (TAN) in all correspondence. You have six months to submit a complaint from the date on which the event occurred which gave rise to the complaint.

    If you would rather speak to an operator, our Helpdesk is manned by Spanish speaking personnel between the hours of 10:00-23:00 (CET), number +34 90 288 6045.

    Betting disputes

    If you have a betting or gaming dispute in relation to one of our products or markets, which you believe that Betfair has not satisfactorily resolved or if a month has passed since the submission of the complaint and Betfair has not communicated its decision, you may file a complaint with the DGOJ (Dirección General de Ordenación del Juego — Directorate General for the Regulation of Gambling), which will send its decision within two months of registering the complaint in its records.

    The period of validity for wins will cease from the date of receipt of the complaint by Betfair until the date on which the latter communicates its decision to the customer or, if applicable, until notification of the decision by the DGOJ.

    Similarly, if you have a complaint or query about a game or about your account, which you believe that Betfair has not satisfactorily resolved or for which you have not received a response, you may also go to Confianza Online. Confianza Online (www.confianzaonline.es) is an independent body, whose Ethical Code is aligned with that of Betfair. It handles out-of-court claims on behalf of Betfair and any settlements are binding.

    If you would like more information about Betfair's regulators, please click here.

    You can also use the online dispute resolution platform available here.

    Authorized Gaming

    Betfair International plc holds the following licenses granted by the DGOJ in accordance with Law 13/2011 of 27 May for the regulation of gambling:

    General Betting License No. 273/GA/1018.

    General License for Other Games No. 1018/GO/274.

    Singular Licence for Sports Counterparty Betting No. 275/ADC/1018.

    Singular Licence for Black Jack No. 276/BLJ/1018.

    Singular Licence for Roulette No. 277/TLR/1018.

    Singular Licence for Poker No. 304/POQ/1018.

    Singular Licence for Horseracing Counterparty Betting No. 320/AHC/1018.

    Singular Licence for Other Counterparty Betting No. 321/OAC/1018.

    Singular Licence for Gambling Machines No. 388/MAZ/1018.

    Singular Licence for Sports Exchange Betting No. 392/ADX/1018.

    Singular Licence for Other Exchange Betting No. 391/AOX/1018.

    Security

    Betfair Internet Security

    We take our customers’ security seriously, and we have teams who focus solely on protecting customer information from online threats. We also want to keep our customers informed about the way we store and protect your information, and responsibly disclose vulnerabilities, so that you can take any necessary precautions.

    What you can do, to stay safe

    There are basic security principals that you should keep in mind:

    • Never use your Betfair login details on another site.
    • Keep your browser (Chrome, Firefox, Safari, IE, etc.) and operating system (Windows, OSX, Linux, Android, iOS, etc) updated to the latest available versions.
    • If you’re using mobile, keep your app updated to the latest version, and be sure you are installing the verified version from us in the App Store or Play Store.
    • Log out of your account if you’re not going to be using it for a while.
    • Never enter your login details on sites that don’t seem legit. Always check the domain name (betfair.com) and make sure the “lock” symbol that appears in the address bar is present – this means the site is secure.
    • Pay attention to emails. If you notice poor spelling or grammar, this can be a red flag, as can a return address that’s not from our domain (@betfair.com or @mail.betfair.com). If you’re clicking on a link in an email, you can check where it’s taking you on a desktop by hovering over the link. Don’t open attachments that are applications (.exe, .msi, .bat, .ps1, .vbs, .app, etc).

    

    For an extra layer of security on your account, activate 2-Step authentication. Betfair's 2-Step Authentication reduces the chance of having your account compromised. In an addition to your username and password, you’ll be asked to enter a one-time code, which will be sent to your phone via SMS or displayed by the Google Authenticator application for iPhone, Android, Blackberry and Windows Phone. You can do this either for every login, or only for new devices, depending on your settings.

    This authentication scheme protects against a range of attacks and eliminates the risk of insecure or easily guessable passwords, or shared password being leaked from other websites you use. When you have enabled Betfair's 2-Step Authentication, attackers not only have to know or guess your username and password, but also guess an additional one-time password, which changes every 30 seconds.

    It’s very difficult to perform this type of attack due to the computational complexity it carries. With two-step authentication your Betfair account will have the best protection available.

    If you are logged into your account for 24 hours without using it, the system will automatically log you out for security reasons. We recommend that you change your password every four to six months. Your password should be unique (a mixture of numbers, letters and characters) and known only to you.

    We also recommend that you run do regular scans for malware on your device with an Antivirus to make sure it’s protected against the latest threats.

    How Betfair stores your information

    Like other betting and gaming companies, Betfair is required to collect personal information during the registration process, in order comply with legal and regulatory requirements. We are very aware that we have a responsibility to protect your personal information and maintain your privacy. Within Betfair, only employees that have a genuine business need to see your personal details are allowed access, and access to any personal information is fully monitored.
    
    We will never use your personal information for purposes other than those necessary to operate our website and products. We sometimes use data processing agencies and, where we do, we perform rigorous checks to make sure that these companies are reputable and will look after your data.

    Whenever you register, login, make payments or send us other sensitive information we use SSL/TLS technology to make sure the information you are entering is encrypted in transit.

    Every transaction made with Betfair can be made with the utmost confidence, because every piece of information you enter will be garbled so that, in the unlikely event that it does fall into the wrong hands, will be unreadable. For more information on this matter visit the Betfair Privacy Policy page.

    How Betfair protects your information

    Betfair employs numerous technologies to help protect our customers from attackers on the Internet. At every stage, from product design and development through to operations, we have security in our minds. We use a number of enterprise-class technologies to provide a high level of security. The servers in our data centres are physically secured with biometrics, guards and cameras. Our systems are separated with firewalls, intrusion detection systems and traffic analysis solutions that examine every byte of data as it enters and then moves around within our data centres. We monitor for unauthorised changes, tampering and viruses. Automated tools continuously scan our IT systems looking for any problems where software needs patching, or where security configuration could be improved. We scan all of our software using specialist tools and perform penetration tests, or ethical hacking, against everything before it goes live on our site. All of this technology means you can be confident that using Betfair's products has the same level of safety you'd normally associate with online banking or large financial services companies.
    
    Betfair is proud to be ISO27001 certified, the de-facto global standard for Information Security Management. This means we have looked at our business and identified the necessary security management, policies, standards and procedures to protect our customers and our business. ISO27001 certification demonstrates that we are serious about delivering premium quality security, that we willing to undergo regular independent audit and that we are committed to reviewing and maintaining our security features in the future.

    Betfair is also PCI certified and, as a Level 1 merchant, we undergo annual PCI validation by an external and independent PCI Qualified Security Assessor (QSA). You can have confidence that your payment card details are stored and used securely.

    Once we receive your card details, we will carry out a check of your card with our credit card checking facility. This ensures that the number you entered actually corresponds to a real credit card number and is not one that has been made up. We also do random security checks on a continuous basis to ensure that a card is not being fraudulently used. Card data is, at no time, sent over the internet during the validation. Incorrect details associated with your card will result in your account being suspended for security reasons.

    
    
    
    
    

    Responsible disclosure

    We take the security of our customers and employees’ data very seriously. If you believe you have discovered a potential security vulnerability on any of our Betfair applications or services, please help us fix it as quickly as possible by reporting your findings in our public bug bounty program available in HackerOne.

    

    Publicly disclosing a vulnerability can put the community at risk, so we urge you to keep matters private until we are able to resolve the issue.