Betfair International Spain, S.A. is a company registered in Spain. It is licensed to provide online gambling services to Spanish customers under Law 13/2011 of 27 May for the regulation of gambling. Betfair International Spain, S.A. is part of Flutter Group, the group of companies that are controlled, directly or indirectly, by Flutter Entertainment Plc.
Founded in 1999, Betfair has become one of the world's leading online sports betting operators. In addition to sports betting, Betfair offers a variety of online gambling products. Throughout its lifetime, Betfair has won numerous awards, including two Queen's Awards for outstanding achievement by UK businesses in the categories of Innovation in 2003, and International Trade in 2008. Betfair has actively supported the development of Spanish sports, including having previously been a sponsor for FC Barcelona.
The Betfair Sportsbook Rules and Regulations ("Sportsbook Rules") are part of Betfair's terms and conditions.
The Sportsbook Rules apply in relation to the markets offered and bets placed on the Betfair Sportsbook and on Betfair's "Fixed Odds" and "˜Multiples" products (although they do not apply in relation to any bets placed on Australian Multis, Tote Extra and Tote & Exotics markets). The Sportsbook Rules do not apply to markets offered or bets placed on the Betfair Exchange.
The Sportsbook Rules consist of the following:
The General Rules apply to all bets on the aforementioned products unless stated otherwise in the Specific Sports Rules. If there is any inconsistency between the Specific Sports Rules and the General Rules, the Specific Sports Rules shall prevail. The General Rules will apply in respect of any category of bets or markets not referred to in the Specific Sports Rules (for example, special bets or beach volleyball).
Please note that there are separate Rules and Regulations for each of our Exchange and Sportsbook products. The rules governing how markFirst team/last team to score and ets are offered, managed and/or settled are not the same for every market on each product. In certain circumstances, a bet that is settled as a winner on one product may be settled as a loser on the other product (and vice versa). Additionally, different settlement rules may apply so that, for example, bets that are a winner on one product may be settled as a dead heat or be voided on the other product. Customers must ensure that they familiarise themselves with the relevant rules that apply to the bets that they place on Betfair's products.
Betfair customers should make themselves aware of all of the Sportsbook Rules affecting any market on which they wish to place a bet.
Any Betfair customer who has any concerns or questions regarding the Betfair rules or regarding the settlement of any Betfair market should refer to our Dispute Resolution policy.
|
Sport |
Competition/Event Type |
Market |
Maximum Payout |
|
American Sports |
NFL regular season and Playoff matches, NHL, NBA, MLB post season matches |
Handicap Betting, Match Betting. |
£ 250,000 |
|
All other markets not listed. |
£ 100,000 |
||
|
All other MLB, NBA, NHL, NFL events |
Handicap Betting, Match Betting. |
£ 50,000 |
|
|
All other markets not listed. |
£ 10,000 |
||
|
Cricket |
Test matches, Limited over matches (i.e. matches where the number of overs are limited) between Test Nations, and IPL matches. |
Match Betting |
£ 250,000 |
|
All other markets not listed. |
£ 25,000 |
||
|
All other Cricket Event Types. |
Match Betting |
£ 50,000 |
|
|
All other markets not listed. |
£ 5,000 |
||
|
Darts |
(Post qualification stages) PDC World Darts Championship, PDC Premier League Darts, PDC World Matchplay, PDC World Grand Prix, and Grand Slam of Darts. |
Match Betting |
£ 100,000 |
|
All other markets not listed. |
£ 25,000 |
||
|
All other Darts event types. |
Match Betting |
£ 25,000 |
|
|
All other markets not listed. |
£ 5,000 |
||
|
GAA |
Senior Mens intercounty only, All Ireland Senior Football Championship, NFL Div 1 & 2, All Ireland Senior Hurling Championship, NHL Div 1, Senior mens Club Hurling and Football All Ireland Finals. |
Match Betting, Outright Betting, Main Handicap Market. |
£ 100,000 |
|
All other markets not listed. |
£ 25,000 |
||
|
All other GAA event types. |
Match Betting, Outright Betting, Main Handicap Market. |
£ 25,000 |
|
|
All other markets not listed. |
£ 5,000 |
||
|
Golf |
Official PGA/European/LIV Tour events |
Outright Betting. |
£ 500,000 |
|
All other markets not listed. |
£ 25,000 |
||
|
All other Golf Event Types. |
Outright Betting. |
£ 50,000 |
|
|
All other markets not listed. |
£ 5,000 |
||
|
Greyhound Racing |
UK Racing |
All Markets |
£ 100,000 |
|
Irish Racing & UK Racing not covered in Full Service |
All Markets |
£ 10,000 |
|
|
Future Racing - English Greyhound Derby |
All Markets |
£ 100,000 |
|
|
Future Racing - All other event types |
All Markets |
£ 50,000 |
|
|
Virtual Greyhounds |
All Markets |
£ 50,000 |
|
|
Horse Racing |
UK - Classes 1 & 2 |
Conventional "To Win the Race" Market |
£ 1,000,000 |
|
UK - Classes 3 & 4 |
Conventional "To Win the Race" Market |
£ 250,000 |
|
|
UK - Classes 5, 6 & 7 |
Conventional "To Win the Race" Market |
£ 100,000 |
|
|
Ireland - all graded, group & listed races |
Conventional "To Win the Race" Market |
£ 1,000,000 |
|
|
Ireland - premier handicaps & novice races |
Conventional "To Win the Race" Market |
£ 250,000 |
|
|
Ireland - all other races not listed above |
Conventional "To Win the Race" Market |
£ 100,000 |
|
|
All countries outside of Ireland and the UK |
Conventional "To Win the Race" Market |
£ 100,000 |
|
|
UK and Ireland where selections are not covered in Full Service |
All Markets |
£ 50,000 |
|
|
Any country outside of the UK and Ireland where race results are not covered in Full Service |
All Markets |
£ 50,000 |
|
|
Virtual Racing |
All Markets |
£ 50,000 |
|
|
Future Racing |
All Markets |
£ 250,000 |
|
|
All Horse Racing |
Any bet containing a Horse Racing or Greyhound market other than the conventional "To Win the Race" market |
£ 50,000 |
|
|
Tote Placepot or Jackpot |
£ 50,000 |
||
|
Tote Quadpot |
£ 10,000 |
||
|
Lotteries |
Irish Lotteries |
All |
£ 500,000 |
|
Euromillions |
All |
£ 500,000 |
|
|
UK 49's |
All |
£ 500,000 |
|
|
All other lotteries |
All |
£ 300,000 |
|
|
Motor Racing |
All Motor Racing |
All Markets |
£ 50,000 |
|
Rugby Union/Rugby League |
Senior Mens only, World Cup matches post qualification, Six Nations Matches, Rugby Championship Internationals, Lions Tour Test Matches, Test Internationals where both participating teams are ranked in IRB World Top 12 (union), Test matches where both participating teams are ranked in the Top 3 by the RLIP (League), European Champions Cup matches, Pro12, English Premiership and Top 14 Knockout matches, Super 15 knockout matches, Super League and NRL knockout matches and Challenge Cup Final. |
Match Betting, Main Handicap Market, Outright Betting. |
£ 250,000 |
|
All other markets not listed. |
£ 25,000 |
||
|
Rugby Union/Rugby League |
All other Rugby Union/Rugby League Event Types |
Match Betting, Main Handicap Market, Outright Betting. |
£ 25,000 |
|
All other markets not listed. |
£ 5,000 |
||
|
Snooker |
Post Qualification only World Snooker Championship, the Masters and UK Championship. |
Match Betting and Outright Betting |
£ 100,000 |
|
All other markets not listed. |
£ 20,000 |
||
|
All other snooker events |
Match betting |
£ 25,000 |
|
|
All other markets not listed. |
£ 5,000 |
||
|
Soccer |
Senior Mens only post qualification : Champions League, Europa League, World Cup and European Championship, Premier League, English Championship, League 1 & 2, Scottish Prermier and League 1, German Bundesliga, French Ligue 1 and Spanish La Liga. |
Match Betting, Total Goals, Correct Score, First Goalscorer, Asian Handicaps, Handicap Betting. |
£ 1,000,000 |
|
All other markets not listed. |
£ 100,000 |
||
|
All other football event types. |
Match Betting, Total Goals, Correct Score, Asian Handicaps, Handicap Betting. |
£ 50,000 |
|
|
All other markets not listed. |
£ 10,000 |
||
|
Tennis |
Singles events only, Grand Slam Events Post Qualification, ATP Masters Series, WTA Tour Championship , ATP or WTA events post qualification with prize fund > £200,000 |
Match Betting, Set Betting |
£ 200,000 |
|
All other markets not listed. |
£ 50,000 |
||
|
All other Tennis event Types |
Match Betting |
£ 25,000 |
|
|
All other markets not listed. |
£ 1,000 |
||
|
#WhatOddsPaddy |
Single or Multiple |
£ 50,000 |
|
|
Sport Not Listed |
All |
Main Markets |
£ 5,000 |
|
Non Sporting Events (such as Politics, music, elections, TV etc) |
All |
Main Markets |
£ 5,000 |
Postponements/Cancellations
Broadcast
Indexed Markets
League of Legends
Surrenders
DOTA2
Surrenders
Counter Strike: GO
Overview of Specific Markets (Futsal)
| Race Type | No. of Runners | Place Odds | No. Places |
|---|---|---|---|
| All Races | 4 or less | Win Only | Win Only |
| All Races | 5-7 | 1/4 | 1,2 |
| Non-Handicaps | 8+ | 1/5 | 1,2,3 |
| Handicaps* | 8-11 | 1/5 | 1,2,3 |
| Handicaps* | 12-15 | 1/4 | 1,2,3 |
| Handicaps* | 16+ | 1/4 | 1,2,3,4 |
["˜Handicaps" include all Handicap and Nursery races]
| Price of selection | Deduction | Price of selection | Deduction |
| 1/9 or shorter | 90p | 6/5 to Evens | 45p |
| 2/11 to 2/17 | 85p | 6/4 to 5/4 | 40p |
| 1/4 to 1/5 | 80p | 7/4 to 13/8 | 35p |
| 3/10 to 2/7 | 75p | 9/4 to 15/8 | 30p |
| 2/5 to 1/3 | 70p | 3/1 to 5/2 | 25p |
| 8/15 to 4/9 | 65p | 4/1 to 10/3 | 20p |
| 8/13 to 4/7 | 60p | 11/2 to 9/2 | 15p |
| 4/5 to 4/6 | 55p | 9/1 to 6/1 | 10p |
| 20/21 to 5/6 | 50p | 14/1 to 10/1 | 5p |
| over 14/1 | No deduction |
"˜Place only" bets will be settled as follows:
| No. of places being paid out on the market | |||
| Place only price of relevant non runner | 2 | 3 | 4, 5 & 6 |
| 1/5 or less | 50p* | 50p | 25p |
| 2/7 to 2/9 | 40p | 40p | 20p |
| 2/5 to 3/10 | 35p | 25p | 20p |
| 8/15 to 4/9 | 35p | 25p | 15p |
| 8/13 to 4/7 | 30p | 20p | 15p |
| 4/5 to 4/6 | 30p | 20p | 15p |
| 20/21 to 5/6 | 25p | 20p | 15p |
| 6/5 to EVS | 25p | 15p | 10p |
| 7/4 to 5/4 | 20p | 15p | 10p |
| 9/4 to 15/8 | 15p | 10p | 10p |
| 3/1 to 5/2 | 15p | 10p | 5p |
| 4/1 to 10/3 | 10p | 10p | 5p |
| 11/2 to 9/2 | 10p | 5p | 5p |
| 9/1 to 6/1 | 5p | 5p | 5p |
| Over 9/1 | 0p | 0p | 0p |
| *Denotes 50p deduction in every £1 of winnings | |||
Where "Insurebet 2 places" markets are offered:
28.1 Rugby Union Rules
28.2 Rugby League Rules
28.3 #Oddsonthat - Rugby Union and Rugby League Rules
|
Time of Retirement/Disqualification |
Retirement/Disqualification before end of 1st Set |
Retirement/Disqualification after end of 1st set |
|||
|
Market |
Match Odds |
All Other Markets |
Match Odds |
Match Odds |
All Other Markets |
|
Tournament Type |
ATP/WTA/Grand Slam/Challenger/ Davis & Fed Cup/ITF/UTR/Exhibitions |
ATP/WTA/Grand Slam/Challenger/ Davis & Fed Cup/ITF/UTR/Exhibitions | ATP/WTA/Grand Slam/Challenger/ Davis & Fed Cup | ITF/UTR/Exhibitions | ATP/WTA/Grand Slam/Challenger/ Davis & Fed Cup/ITF/UTR/Exhibitions |
| Settlement | Void | Void (if undetermined) | Win/Void | Void | Void (if undetermined) |
|
Player |
Set 1 |
Set 2 |
Set 3 |
Set 4 |
|
Federer |
6 |
6 |
4 |
7 |
|
Nadal |
2 |
4 |
6 |
5 |
|
Player |
Set 1 |
Set 2 |
Set 3 |
Set 4 |
|
Federer |
6 |
6 |
4 |
7 |
|
Nadal |
2 |
4 |
6 |
5 |
|
Player |
Set 1 |
Set 2 |
Set 3 |
Set 4 |
|
Federer |
6 |
6 |
4 |
7 |
|
Nadal |
2 |
4 |
6 |
5 |
|
Player |
Total Games |
Handicap Value |
Handicap Total |
|
Federer |
23 |
-3.5 |
19.5 |
|
Nadal |
17 |
17 |
|
Player |
Games Won |
Handicap Value |
Handicap Total |
|
Federer |
6 |
-2.5 |
3.5 |
|
Nadal |
4 |
N/A |
4 |
|
Player |
Set 1 |
Set 2 |
Set 3 |
Set 4 |
|
Federer |
6 |
6 |
4 |
7 |
|
Nadal |
2 |
4 |
6 |
5 |
|
Player |
Games Won |
Handicap Value |
Handicap Total |
|
Federer |
23 |
-5.5 |
17.5 |
|
Nadal |
17 |
N/A |
17 |
V 12/23 21/09/2023
The Betfair Exchange Rules and Regulations ("Exchange Rules") are part of Betfair's terms and conditions.
The Exchange Rules apply to all bets placed on Betfair’s Exchange markets. The Exchange Rules also apply to Betfair’s Exchange ’Multiples’ product (see the Multiples section below for further details). The Exchange Rules do not apply to markets offered or bets placed on the Betfair Sportsbook or on Betfair’s ‘Fixed Odds’ product. The Exchange Rules consist of the following:
The General Rules apply to all bets unless stated otherwise in the Market Information or the Specific Sports Rules. If there is any inconsistency between the Specific Sports Rules and the General Rules, the Specific Sports Rules shall prevail. If there is any inconsistency between the Market Information and either the General Rules or the Specific Sports Rules, the Market Information shall prevail, except where the General Rules or Specific Sports Rules use the phrase 'regardless of what it says in the Market Information' or similar wording.
For any category or market not referred to in the Specific Sports Rules (e.g. ’Special Bets’ or beach volleyball), the General Rules and Market Information will apply.
Please note that there are separate Rules and Regulations for each of our Exchange and Sportsbook products. The rules governing how markets are offered, managed and/or settled are not the same for every market on each product. In certain circumstances, a bet that is settled as a winner on one product may be settled as a loser on the other product (and vice versa). Additionally, different settlement rules may apply so that, for example, bets that are a winner on one product may be settled as a dead heat or be voided on the other product. Customers must ensure that they familiarise themselves with the relevant rules that apply to the bets that they place on Betfair’s products.
The Market Information is provided for information purposes as an at-a-glance guide on how Betfair intends to manage the market. The Market Information may also contain rules on market settlement, however it must always be read in conjunction with the General Rules and the relevant Specific Sports Rules and a link to this Rules and Regulations page will usually be provided in the Market Information for each market.
Whilst the Market Information may give a guide to how markets will be managed, regardless of what it says in the Market Information, Betfair reserves the right to suspend any market at any time at its sole discretion, including in order to carry out necessary administration and/or to take any necessary action to protect Betfair customers.
Betfair shall not amend the Market Information after a market has been loaded except to correct obvious errors and/or to add wording to clarify the Market Information where appropriate.
Betfair customers should make themselves aware of all of the Exchange Rules affecting any market on which they wish to place a bet. Customers should not simply rely on the Market Information as the Market Information is unlikely to contain all of the applicable rules relating to a market.
By their nature ‘Special Bets’ markets are unpredictable so should be treated with particular caution. Customers are responsible for managing their own positions at all times in such markets. Customers should pay particular attention to the Market Information on ‘Special Bets’ markets to ensure they understand the basis on which the market will be administered and settled.
Any customer disputes regarding any bet or market settlement will be resolved in accordance with the Betfair Dispute Resolution Policy, see here. Following an IBAS (or equivalent) ruling Betfair reserves the right at its discretion to take appropriate action which may include, amongst other things, the following options: (a) reversing settlement for all bets placed on the relevant market, including making adjustments to customers' accounts where necessary; or (b) paying out any customer who placed a bet on the market their 'net position' if that customer would have been in a better position had the market been settled as IBAS recommended (for example, if a customer would have won more money had the market been settled in that way, that customer will be paid the difference between what they originally received when the market was settled and the amount they would have won had the market been settled as IBAS recommended).
The Best Price Execution feature enables customers to get matched at the best available odds on the Exchange.
With the Best Price Execution feature switched on, if better odds are available, or become available, after you have placed your bet request, your bet will automatically be matched at the improved odds.
However, if the Best Price Execution feature is switched off, your bet will not be matched if better odds are available, or become available, after you have placed your bet request. Instead your bet request will lapse and you will be required to resubmit your bet at the improved odds.
The Best Price Execution feature is switched on by default for all customers and this is Betfair’s recommended setting. By using the Exchange, you agree that the Best Price Execution feature will be switched on by default. However, if you are resident in the UK and would like to disable the Best Price Execution feature, there is a toggle that allows you to switch it off at any time.
You can find out more about the Best Price Execution feature and how to turn it off here.
Match Me is a feature which makes it easier to get your bet matched on the Exchange.
With MatchMe switched on you can be matched at a pre-determined range of prices if the odds worsen, which will allow you to achieve a more successful matching rate on the Exchange.
The MatchMe feature is switched off by default for all customers. However, you can turn it on and off at bet level on the betslip or by going to price options in settings.
If MatchMe is unable to assist with your bet, it will place it unmatched at the original price requested.
You can find out more about the MatchMe feature and how to turn it on here.
In addition to only matching back bets against lay bets on the same selection, many markets on Betfair benefit from a process called ‘cross-selection matching’ and ‘cross-market matching’ to match bets (referred to collectively as ‘cross-matching’):
With the exception of bets placed at the ‘Betfair Starting Price’, bets on the Exchange can only be matched at prices that are a valid increment on Betfair’s odds ladder. This is the case whether it is simply a back bet matched against a lay bet or a bet that is matched by cross-matching. Where the bet is matched using cross-matching, the process will match the customer’s bet at the best price that is a valid increment on Betfair’s odds ladder.
In certain circumstances, because the cross-matching process can only match at prices that are a valid increment on Betfair’s odds ladder, this will result in Betfair generating a small amount of additional revenue from the cross-matched bet.
Bets will only be matched using the cross-matching process if that would result in a better price for the customer than matching their bet against an opposing bet on the same selection.
Regardless of whether or not a bet is matched by cross-matching, where more than one unmatched bet at the same price could be used to match an incoming customer bet request, bets are always matched in the order in which they were received (i.e. first come, first served).
The voiding of any such bets may take place during the event or retrospectively once a game is completed.
Some markets have different rules and these are listed in the Specific Sports Rules and/or the Market Information. However, if change of venue is not dealt with in the Specific Sports Rules and/or the Market Information then the following shall apply:
Selecting the 'SP' button in the market view gives customers two different ways to request an SP bet. These are as follows:
V 01/23 – 19/09/2023
Welcome to Betfair. We offer you a wide range of gaming and betting products and services.
If you wish to bet or play for real money, you will need to open an account with us and deposit funds. By opening an account with us, you agree to be bound by our Account Terms and Conditions of Use
Please read these Terms and Conditions carefully before opening an account with us.
Please also see our Privacy policy, Cookie policy, Dispute resolution policy and Regulatory Information, which are incorporated by reference into these Terms and Conditions.In the event of any discrepancy between these Terms and Conditions and any of the documents set out above, these Terms and Conditions shall prevail.
Before you start betting, you should read our Terms and Conditions of Use for Betting.
Before playing Betfair Casino or any other game with us, you should read our Terms and Conditions of Use for Gaming.
References in these Terms and Conditions to "Betfair", "we", "us", "our" or the like shall be construed as references to Betfair International Spain, S.A..
BY CLICKING THE "ACCEPT AND OPEN cACCOUNT" BUTTON ON THE USER REGISTRATION SCREEN, YOU ARE OPENING AN ACCOUNT WITH BETFAIR INTERNATIONAL SPAIN, S.A. AND EXPRESSLY CONSENTING TO BE CONTRACTUALLY BOUND BY THESE TERMS AND CONDITIONS, WHICH SHALL CONTINUE IN FORCE UNTIL THIS CONTRACT IS AMENDED OR TERMINATED IN ACCORDANCE WITH THE TERMS AND CONDITIONS CONTAINED HEREIN.
Betfair is a company registered in Spain under number A16799090.Our registered office is at Paseo de las Palmeras, Number 10, Mezzanine office No. 1, Ceuta, Spain. Our address for notices is DLA Piper, Paseo de la Castellana 39, Madrid 28046, Spain.
Betfair is licensed and regulated in Spain by the Directorate General for Gaming Regulation (DGGR), (Dirección General de Ordenación del Juego).The Directorate General for Gaming Regulation (DGGR) is the authority in charge of regulating gaming in Spain.Specifically, Betfair holds the following authorisations granted by the Directorate General for Gaming Regulation:
For more information about the Spanish Directorate General for Gaming Regulation, please visit http://www.ordenacionjuego.es/.
The purpose of these Terms and Conditions is to govern the conditions that apply to our portfolio of gaming and betting products and services offered through Betfair.es and the corresponding mobile application and, in particular, to establish the terms that will govern the legal relationship between you and Betfair.
These Terms and Conditions shall remain in force for an indefinite period of time.
In the event that Betfair makes any changes to these Terms and Conditions, Betfair will seek your express approval in order to continue providing services to you.In the event that you do not expressly agree to such changes, Betfair shall be obliged not to renew these Terms and Conditions and shall terminate its contractual relationship with you.
You may access the current version of these Terms and Conditions at any time for downloading.You may also request previous versions of these Terms and Conditions by sending an email to reclamaciones@betfair.es.
In exchange for us accepting your application for user registration and proceeding to open a gaming account, you declare (and acknowledge that we will rely on your declarations) as follows:
You also represent that you are not an unauthorised person, understood to mean:
When registering as a user, you must provide the following information:
In order to activate your user registration, if you are a resident in Spain or if you have provided your national identity card number (DNI) or foreigner identification number (NIE), a check will be carried out to ensure that you are not registered in the General Registry of Prohibited Access to Gambling, proceeding to:
In these cases, we will proceed as follows:
For the purposes of documentary verification, the following documents will be deemed valid:
After completing the user registration process and opening your gaming account, you will be entitled to access and use the gaming services in accordance with these Terms and Conditions, and we will provide you with access to such gaming services in accordance with the provisions set out in these Terms and Conditions.When using the gaming services, you have the following rights:
It is your responsibility to keep your contact details up to date in your user registration.Otherwise, you risk not receiving important notifications regarding your Betfair gaming account and information from Betfair.
You alone are responsible for the security and confidentiality of your gaming account.In particular, you agree to keep your username and password strictly confidential, and you are responsible for any misuse of your password.As long as you have provided us with the requested information for your account, we can assume that the offers and payments originate from you.You should change your password regularly and never disclose it to any third party.You agree to protect your username and password in the same way that you would protect your bank cards, and failure to do so is at your sole risk and expense.If someone else accesses your gaming account with your knowledge, you are solely responsible for their actions, whether or not such access was authorised by you, and you hereby agree to indemnify and hold us harmless from and against any and all costs, claims, expenses, damages or losses of any kind arising out of or in connection with the use of or access to your account by any third party.
You shall refrain from attempting to sell or otherwise transferring the proceeds of your gaming account to any third party, or from acquiring or attempting to acquire a gaming account that has been opened in the name of a third party.
In order to bet or play games at Betfair, you generally have to deposit funds.
The foregoing is without prejudice to the existence of certain time slots in which, in accordance with the applicable regulations, such deposit of funds is not required, as well as without prejudice to the existence of certain bonuses or promotions that Betfair may offer to those users who wish to try the services it provides prior to making a first deposit.That said, in the event that you have actually deposited funds, please note that all funds in customers' gaming accounts are held in a Spanish bank account on behalf of Betfair, to meet any payment obligations that you may incur when betting or playing games on our website.
You agree that:
You agree that all transactions will be checked to prevent money laundering and that all transactions carried out by you which, following internal investigations, are suspicious in Betfair's view may be reported to the appropriate authorities.
Betfair performs a number of checks and verifications before processing any request to withdraw funds.These checks are part of our ongoing commitment to maintaining the security of our customers' funds.Accordingly, all withdrawal requests will be handled within 24 hours of the withdrawal request being made.
Withdrawals will only be permitted once Betfair has verified your identity.In accordance with the applicable regulations, Betfair will require you to provide proof of identity (identity document) and possibly proof of address (utility bills - electricity, telephone, etc.; from your bank or a registration certificate from the Electoral Roll, issued within three months prior to submission).Please note that in the event that, in particular, utility bills are required as proof of your address and/or any other information concerning your identity, electronic statements of such utility bills will not be valid.
For more information about our identity verification process or the withdrawal of funds, please visit our Frequently Asked Questions page. Frequently Asked Questions page.
Betfair carries out a number of checks (described below) as part of our ongoing commitment to maintaining the security of our customers' funds.Therefore, all withdrawal requests are processed only after having confirmed the absence of clear indications of fraud or illegality.
Firstly, until the legally required checks on the player's identity have been carried out, Betfair will limit a player's first deposit of funds to a maximum amount of €150 and prevent possible withdrawals until such checks have been carried out.
In addition, and without prejudice to other checks and verifications regulated in these Terms and Conditions, Betfair carries out a number of checks and verifications before processing any request to withdraw funds, including verification of identity, on cumulative deposits of €2000, the value of which may be calculated either on a daily basis taking into account all deposits made by the customer since the establishment of the business relationship; or over a period of time of one hundred and eighty (180) days.
The methods available for depositing funds can be viewed by logging in to your Betfair account and clicking on the "Deposit" button in the top right-hand part of our home page.In particular, you may deposit funds via (i) credit card payment; (ii) bank transfer; (iii) PayPal; (iv) the Trustly instant transfer system; or (v) Paysafecard, (vi) Neteller or (vii) Skrill e-wallets.
The methods available for withdrawing funds can be viewed once you are logged in to your Betfair account by clicking on the "My Account" icon and then (a) FOR MOBILES by selecting the "Withdraw" button and the payment method by which you wish to withdraw funds and (b) FOR DESKTOP COMPUTERS by selecting the "My Betfair Account" option from the drop-down menu, where you will see the "Withdraw Funds" option.Customers may withdraw any amount from their "Main Wallet".Amounts appearing in either the "Sportsbook Bonus", "Casino Bonus" or "Arcade Bonus" may be subject to betting requirements before being available for withdrawal.
Withdrawals shall be remitted only to the account from which the funds paid in to the customer's account originated.
If at any time you exhibit ‘risky behaviour’ (based on a historical analysis of your activity on the Betfair website), you will only be allowed to use debit card or bank transfers payment methods to make deposits and withdrawals on your Betfair account. All other alternative payment methods, including e-wallets and prepaid cards, and credit card payment methods will be restricted in order for us to meet our regulatory obligations for safe gambling. We will also ask you to prove you own any bank issued payment methods used to make deposits on your Betfair account. This could include providing personal details and copies of documentation such as your passport, driving license, other government-issued photo ID, utility bills and/or bank statements. If you fail to comply with our request for, or you are unable to prove ownership of, a particular bank issued payment method, you will not be able to use it to make deposits on your Betfair account.
If at any time you exhibit ‘intensive behaviour’ (based on a historical analysis of your activity on the Betfair website), you will be temporarily restricted from using credit card payment methods to make deposits and withdrawal on your Betfair account in order for us to meet our regulatory obligations for safe gambling. The restriction will be removed from your Betfair account only when we decide to remove your intensive behaviour categorisation in accordance with such regulatory obligations.
Under these Terms and Conditions, you have the following rights:
Before you start playing, you will be able to set the criteria for self-exclusion and self-limitation of your funds.
In the event that you request self-exclusion, this will result in the temporary suspension of your gaming account, with no possibility of making deposits or participating in the games.Such self-exclusion shall be irrevocable for the period of time you have indicated.Moreover, you should be aware that such self-exclusion will only have effect on our website.
With regard to the self-limitation of deposits, the reduction, increase or elimination of deposit limits shall be carried out in accordance with the provisions of Article 36 of Royal Decree 1614/2011.
In particular, it is possible to set deposit limits per day, week or month.By default, the gaming account will have the following deposit limits:(i) daily limit:€600; (ii) weekly limit:€1500; and (iii) monthly limit:€3000.
Any reduction to the current limits will be implemented immediately.
In the event that the user requests an increase or removal of these limits, they must:
In the event that the fulfilment of the above two conditions is confirmed, the new gaming account limits shall be set within three days of their fulfilment.In any case, a new increase may not be requested until three months have elapsed since the last increase.
You will also be able to set limits on your play each time you start a new gaming session. A gaming session is opened when you select to play any real money casino games on the Betfair website. Before you start a gaming session, you will be presented with a gaming limits form within which you can set the maximum play time and spend amount for the relevant gaming session. The spend limit is calculated on a ‘net loss’ basis, meaning the use of winnings earned during the gaming session, credits and bonuses will not apply towards the spend limit. If you reach the time or spend limit during your session of play, the gaming session will automatically end. You may also choose (at your option) to limit your ability to start a further gaming session for a set period if you reach either limit before choosing to end the relevant gaming session. Please note that the limits you select are final. Once you have confirmed your selections for a gaming limits form and start a gaming session, you will not be able to change the selected limits during the relevant gaming session.
Our Customer Service Team is available to provide information regarding Responsible Gambling through our phoneline on 800 90 60 40. Additionally, we recommend checking our specific responsible gambling website for more information.
You confirm that you will comply with the following obligations:
The information that you provide us will be processed in accordance with our Privacy Policy, subject to Spanish legislation on personal data protection, especially Organic Law 3/2018 of 5 December on personal data protection and guarantee of digital rights, General Data Protection Regulation EU/679/2016 of 27 April, as well as its respective implementing regulations.
You authorise us to use, at any time, the means we consider necessary to verify your identity and creditworthiness through third-party providers of information.
We reserve the right to register ALL telephone calls received or made by Betfair, and to check all of the information related to gaming and betting activities, for the purposes of which you provide your consent to collect and process your personal data, which will be managed in accordance with our Privacy Policy.
Each bet or play that you make with us implies a specific betting contract between you and Betfair subject to these Terms and Conditions.All betting contracts are comprised of:(i) an offer by the operator, (ii) the acceptance and betting of an amount determined by the user, and (iii) the acceptance of the user's bet by the operator, and, along with that, the confirmation that your bet has been concluded between both parties.As a result, until we confirm your bet, it cannot be regarded as effectively concluded.It is possible that the confirmation of your bets will not be accepted for the purpose of:
Depending on the level of risk, instead of rejecting your bet, Betfair may offer accepting your bet up to a certain amount.In that case, you will always have the right to reject our offer, and, therefore, not conclude said bet.Once again, to avoid any type of uncertainty in this regard, no bet will be considered as effectively concluded until it is confirmed.
You recognise that Betfair will conserve the information related to your identity, which includes, but is not limited to, your name, address and data for payment.You accept that we trust this information by entering into this contract with you, and you commit to indemnify us in the event of any falsehood or inaccuracy contained in the information you provide us.
You must inform us as soon as you become aware of any error or omission with respect to your account.
If you owe Betfair any amount for any reason, and, at the same time, you have a positive balance with us, said balance will be used to pay the aforementioned amount owed.
You can suspend or cancel your gaming account at any time through notifying Betfair.
In the same way, and in accordance with the provisions set forth in Article 85.4 of Royal Legislative Decree 1/2007 of 16 November, which approves the consolidated text of the General Law for the Defence of Consumers and Customers and other complementary laws, Betfair can terminate the Gaming Contract with you, and, as a result, close your account at any time, informing you with 7 days of advance notice.The positive balance of your account and the bets confirmed prior to the termination of your Gaming Contract and that end up being winning bets will be paid with the same payment method you used to make deposits into your account.
Moreover, in accordance with the provisions set forth in Article 33.2 of Royal Decree 1614/2011, we can suspend or cancel your gaming account if, after having carried out the corresponding investigation, we discover that (i) you have violated any of the Terms and Conditions, rules or policies of Betfair; (ii) you have violated any law, standard or regulation; (iii) you have been involved in fraud, your account has been used by third parties or you have used automated systems, robots (bots) or any other artificial intelligence software, or you have been involved in activities of money laundering, collusion, trickery or abuse of a promotion, or in any other dishonest activity.After the cancellation or suspension of your gaming account, and after completing the corresponding verification procedure, Betfair will return the funds deposited in your gaming account, in compliance with the applicable regulations.The winnings obtained from violating the applicable regulations or these Terms and Conditions will be cancelled, and, therefore, will not be paid to you.
We reserve the right to withhold the funds from your gaming account while any investigation is being resolved (including any external investigation) in which:
Once said investigation has been completed, we reserve the right to withhold, or, if applicable, to seize all or part of the funds deposited in your gaming account if a competent authority orders us to do so or if we have confirmed that you have acted in violation of these Terms and Conditions.We will process and allocate the funds we obtain in this way in accordance with the requirement, order or instructions received from the competent authority.
In addition, upon formal request by the police, gaming regulator or tax authorities or any other type of authority, or in the case you do not provide us with sufficient information to identify you in accordance with our internal procedures or those which are imposed on us by the regulatory authorities (independent of their location), including the Directorate General for Gaming Regulation (DGGR), we will be able to suspend your account and all functionalities related to the use of your account (for example, the management of bets and withdrawal of funds).We will also be able to withhold any funds deposited in your account while we complete any judicial procedure or investigation, criminal or any other type, on whomever is mentioned in said request, or until you provide us with sufficient information to verify your identity, age, domicile and other contact data, your creditworthiness and/or the origin of your funds, as applicable.
To avoid any type of uncertainty, during said period, the funds deposited in your account will not accrue interest.
If you do not use your account for an uninterrupted period of over 6 months, we will proceed to carry out an additional verification of your identity at the time you want to resume your gaming activity.
In addition, in the event of being registered in the General Registry of Prohibited Access to Gambling or you request to self-exclude, we will proceed to suspend your gaming account, and you will not be able to make deposits or participate.
If you wish to file a complaint, you must do so by contacting our Customer Service Department.If your complaint cannot be satisfactorily resolved, you will have the right to file a complaint with the Directorate General for Gaming Regulation (DGGR).We will record all telephone and electronic transactions with customers in the interests of both our customers as well as our own, and you consent to us doing so.When a conflict arises that we cannot resolve, the corresponding recordings will be provided to the Directorate General for Gaming Regulation (DGGR).
Notwithstanding the foregoing, you will have the right to file your claim before any of the alternative conflict resolution bodies that appear in the following link.
At any time, Betfair will be able to give you access to diverse information and content (for example, form data, live scores, results, video broadcasts, etc.) through our website (which includes the micro sites), emails or any other means of communication.In addition, Betfair will be able to provide you with links to third-party websites that may include information.
This information is provided in the state it is in and only for guidance purposes.The use of this information is entirely at your own risk.To the maximum extent allowed by law, Betfair does not make any declaration nor offer any guarantee of any type, including, but not limited to, the accuracy, quality or integrity of the information.
The links to third-party websites do not constitute a recommendation by Betfair of the products or services available on said websites.Your use of said websites is at your exclusive risk, and Betfair does not assume any responsibility for the contents of said sites or your use thereof.
You may not transfer these Terms and Conditions, nor any of them individually, to a third party without the prior written consent of Betfair.
If any of the provisions of these Terms and Conditions is declared null or non-enforceable by a competent authority, the corresponding provision will be modified to allow its enforceability in accordance with the intention of the original text, to the maximum extent permitted by the applicable law.The validity and enforceability of the remaining provisions of these Terms and Conditions will not be affected.
In the event of any dispute between you and us, we both commit to follow the procedure established in our Claims Management policy, along with any future modifications that are made.
Our objective is to always offer you the best experience possible.We want to ensure that all of our users are completely satisfied with the products and services offered.However, we know that on some occasions, we may not fully meet these expectations.If you consider that the service has not been satisfactory, you can contact us via our direct chat application.
If after presenting your problem to our customer service team you are still not satisfied with the result, you can escalate it again by contacting our claims team directly at: reclamaciones@betfair.es.Alternatively, you can file a complaint via postal mail to:
Betfair International Spain, S.A.,
Complaint Team/Reclamaciones Team
Paseo de las Palmeras,
10, Entreplanta, oficina 1, CP: 51001,
Ceuta, España.
or
DLA Piper
Paseo de la Castellana 39,
Madrid 28046,
SPAIN
Remember to include your username and the details of any prior correspondence you have had with us.
Keep in mind that any complaint must be filed within 90 days following the date of the incident to be reviewed.
The result will be communicated within the 15 days following the date on which the complaint was received, taking into account that in certain cases, we can extend this time for up to a maximum period of 1 month.
In the event of a betting or gaming dispute in relation to one of our products or markets, that in your opinion Betfair has not satisfactorily resolved, or if one month has passed since the complaint was submitted without Betfair having communicated a decision, you can file a claim with the Directorate General for Gaming Regulation, which will communicate its decision within the two months following the date of registration of the claim in their registry.
The period of validity of the prizes obtained will be interrupted from the date of receipt of the claim by Betfair until the date on which the latter communicates its decision to the claimant, or, if applicable, until the notification of the decision of the Directorate General for Gaming Regulation.
If you want more information about the Betfair regulators, click here.
You can use the online litigation resolution platform available here.
We reserve the right to make changes at any time to our website and to any of the guides and policies included on our website, including these Terms and Conditions and the Conditions of Use of any of our products.We will keep you informed of any significant changes and we will request your express acceptance so that you can continue using the Betfair website and services.
The communications and notifications must be made in accordance with these Terms and Conditions (apart from the information exchanges that occur in the normal functioning of the website), and must be sent to us in the form established in the Contact section.
These Terms and Conditions and the terms expressly incorporated therein constitute the entire and exclusive agreement between the parties with respect to the subject that constitutes its purpose, and both parties confirm that they have not been enticed to accept these Terms and Conditions supported by guarantees, nor have they offered guarantees of any kind (including in particular the guarantee of the capability to trade, capability for a certain purpose or uninterrupted functioning), nor have they made any statements, assurances nor assumed commitments, pacts, agreements, commitments to indemnify or any other type of commitment, except for those expressly contained in these Terms and Conditions. Moreover, to the maximum extent possible, in this act they unconditionally and irrevocably renounce any other claim, right or appeal that is the object of these Terms and Conditions or related to it.
The fact that a party may not exercise or delay the exercising of any of the rights that they have pursuant to these Terms and Conditions shall not entail renunciation thereof, and the partial or isolated exercise of any of said rights shall not prevent any later exercising thereof or the exercising of any other right.
These Terms and Conditions shall be governed by the laws of the Kingdom of Spain, as they are in force at all times.By accepting these Terms and Conditions, you commit to being subject to the jurisdiction of the courts of the Kingdom of Spain.You will be able to go to the competent court of your domicile.
It is possible that these Terms and Conditions will be written in languages other than Spanish, merely for reference purposes.In the event of discrepancies between the Spanish version of these Terms and Conditions and any version in a different language, the Spanish version shall prevail.
The rights and obligations pursuant to these Terms and Conditions shall not be governed by the United Nations Convention on Contracts for the International Sale of Goods and its implementing legislation, whose application is expressly excluded.
Betfair offers a platform on which you can access various betting operations in relation to the markets available on our website (the "Markets").
You can carry out a betting operation:
Keep in mind that not all Betfair betting products are available on each of the aforementioned channels.
In these General Conditions, when we refer to "Services" we mean to say all services offered by Betfair by the aforementioned means.
Betfair grants you a limited licence to access our website as long as you comply with this Contract.
The availability of our website does not constitute an offer or invitation by Betfair for you to use the website in any country in which it is illegal to bet money.
Your use of any data streams we provide does not grant you any right to the contents nor to the corresponding industrial and intellectual property rights on our website or on said data streams. You hereby commit to not monitor, exploit or copy our websites or the contents from our websites, including, but not limited to, the data on prices.You must refrain from any intent to pirate, make unauthorised changes or introduce any type of malicious code on our website, by any means. You must refrain from (a) reverse engineering or disassembling (either totally or partially) the software available through the website; and from (b) making copies, modifying, reproducing, transmitting, altering or distributing in full or in part the materials or information contained therein. Any unauthorised use or reproduction will result in the corresponding prosecution.
You understand that you may lose the money from the bets you make and accept that you are fully responsible for said loss. You accept that under no circumstances will you be able to recoup from us the money you lose on the bets.
You hereby commit to not making any bet with us while you are in a country or jurisdiction in which betting is prohibited.In particular, you must not bet or try to bet with us if you are in the United States of America or in any other restricted jurisdiction that Betfair may determine at any time.
You commit to exclusively using our services for the purposes of legitimate bets.In particular, you commit to refraining from (i) being involved in any activity whose purpose or effect is to cause damage or undermine in any form our commercial operations, or to generating or increasing any liability or responsibility that we are in charge of, including, but not limited to, any tax, burden or fee of tax authorities; and from (ii) betting in any individual Market, or manipulating said market, in a way that we consider to have the purpose or effect of harming the integrity of the Market.
You must refrain from trying to use our website to deliberately transfer money from one Betfair account to another.
You must immediately inform us if you become aware of any error of calculation in a betting operation. We reserve the right to declare null and void the bets subject to said error when it is obviously manifested.
You are committed to not disguising or interfering in any way with the IP addresses of the computer you are using to access the website, and to not using any other method to take measures intended to prevent us from correctly identifying the effective IP address of the computer you are using when you access the website.
You accept that it is your responsibility to be aware of any taxes or burdens that you accrue as a result of the betting transactions you make.
You commit to not accessing any other Betfair account to use any of our services or products that you have opted out of during said self-exclusion period.
You must not make offensive comments, or use offensive or pornographic material or make potentially defamatory or indecent comments in any place or section of our website, which includes your own username and all information you provide to our website.
You are responsible for ensuring that you understand the content of our website and the functioning of the Services, and we reserve the right to change their format in order to improve them.
We can decide when the Markets will be open to make bets and we can close the markets at any time.Even though we will do everything reasonably possible at all times to liquidate the Markets as soon as possible, we do not offer any guarantee about the period of time in which the Markets will be liquidated.
We will be able to take measures to block you and for you not to bet on our website if you are located in certain jurisdictions, such as, for example, the United States of America.
You are entirely responsible for the information you provide us in relation to the offer you want to make.We will not investigate the reasonability of the offer you make.We do not assume any responsibility for incorrect entries you make, including errors of entering data with respect to the probabilities or rates or what is at play in the offer.
In order to maintain the integrity and impartiality of the Markets, we will be able to decide to suspend the offer of bets in a Market before what is established in our Standards and Regulations and/or cancel certain bets, or an entire Market.
In accordance with these Terms and Conditions, we will be able to restrict your access to Betfair, suspend or cancel your account, remove the betting offers that you have made, cancel the bets pending in your account, cancel and nullify any pending or covered bets, in the cases in which, after carrying out the corresponding investigation, we reach the conclusion that you have violated these general conditions or have acted in an illegal or irregular manner.Including, but not limited to, the following cases:
If we are notified that you are younger than 18 years old, that you were younger than 18 years old or were excluded at the time in which you carried out betting operations on our website ("minor"):
Depending on the product or type of market in which you are betting, certain maximum or minimum betting amounts apply.These minimum or maximum bets are subject to changes and may vary as you use our website. In any case, the information related to said limitations will always be available on your betting sheet prior to formalising the bet.You are not permitted to make bets below or above the minimum or maximum bet, as applicable.
Your betting limit is represented by the "Balance available to bet" that is displayed in your account.
Subject to these General Betting Conditions and the Particular Conditions that are applicable, we will liquidate the Markets as per our Standards and Regulations.We reserve the right to return or modify the liquidation in the event that the Market has been incorrectly liquidated when the corresponding error is manifested, or we consider, after the corresponding investigation, that illegal or fraudulent activity has occurred with respect to the bet or transaction in question.Among other things, we consider that you have participated in an illegal or fraudulent activity if we confirm that:(a) you have made bets against the house (Sportsbook) by abusing systems, processes or automated tools that undermine the genuinely random nature of the corresponding bets and playing services; (b) you have used two or more gaming accounts; (c) you have made bets once the Event or Market in question has already occurred (the bet has been resolved) or you knew beforehand the result that is the object of the bet; (d) you have repeatedly acted in bad faith to make bets (including, for example, benefiting from manifest errors in the rates offered).
The amount of the winnings or losses for your bets in a Market will be rounded to the nearest second decimal.If the amount ends in 0.5, it will be rounded up.
Making or attempting to make bets that deliberately exploit Betfair's rounding to the nearest cent will not be permitted.All bets made with this intention will be automatically cancelled.
We ask you to consult the information on Betfair Commissions in the "Get to Know Us" section, where we show in detail how all commissions and charges are calculated.In the case of pari-mutuel bets, we will apply a commission to each transaction, which could vary, depending on both the quantity of the prize obtained and the Base Market Rate (and in this regard, depending on the percentage of winnings paid), as is detailed in the section "Get to Know Us".
We will calculate the amounts that you owe us and we will deduct these amounts from your account.The amounts you owe us will be rounded to the nearest second decimal.If the amount ends in 0.5 or higher, it will be rounded up.
Regardless of the obligations that bind us in accordance with the various laws and regulations applicable to the gaming activity in Spain, and to the extent permitted by the law of said jurisdiction, we do not assume any liability for the losses or damages that you may incur as a result of: natural disasters, electricity cuts, labour or commercial conflicts, errors or omissions of governments or authorities, obstructions or breakdowns of telecommunications services, or any other delay or breakdown caused by a third party or that in any other way is beyond our control.In these cases, we reserve the right to cancel or suspend our services without incurring any liability.
To the extent permitted by the applicable Spanish regulation, we do not assume any liability for breakdowns in the equipment or software, regardless of its cause, regardless of where they are located or from where they are administered, or whether or not they are under our direct control, which may prevent the functioning of the Services, the making of betting offers or their acceptance, or that prevent you from contacting us.
To the extent permitted by the applicable Spanish legislation, we do not assume any liability for violations by third parties with respect to this Contract.
To the extent permitted by the applicable Spanish legislation, you commit to indemnify us and exonerate us from liability, as well as our subsidiaries, affiliates, executives, administrators, representatives and employees against all liability, claim or demand by third parties as the result of you violating this Contract (including the documents incorporated as a reference) or due to you violating any legal provision or rights of a third party.
You recognise that Betfair will conserve the information related to your identity, which includes, but is not limited to, your name, address and data for payment.You accept that we trust this information by entering into this contract with you, and you commit, to the extent permitted by the applicable Spanish regulations, to indemnify us in the event of any falsehood or inaccuracy contained in the information you provide us.For more information about the way in which Betfair protects your personal data, consult our Privacy Policy.
We exclude, to the maximum extent permitted by law, any declaration and guarantee with respect to the satisfactory quality and/or aptitude for a certain purpose and/or accuracy and integrity of the Services.
To the maximum extent permitted by law, we do not assume any liability to you for the losses you may incur as a result of the misuse of your password and we do not assume any liability resulting from unauthorised use thereof, whether or not it is in bad faith.
To the maximum extent permitted by law, neither do we nor do any of our providers accept any liability derived from the losses you may incur as a result of using the Services.Under no circumstances will our liability deriving from this Contract or due to a contractual violation, extra-contractual liability, in equity or for any other reason, exceed the limit of exposure specified in your account.Under no circumstances, and to the maximum extent permitted by law, will we be liable for indirect, special or consequent damages, lost profits (directly or indirectly) or for the profit from any bet derived from contractual violation, negligence, duty in equity (which to avoid all types of uncertainty, includes in relation to the bets or the Markets that we have cancelled) or for any other liability, even when we have been warned or we have been (or we should have been) aware of the possibility of said damages or losses.
None of the contents in this Contract excludes our liability as a result of the death or personal injuries derived from our negligence, or that of our employees, representatives or subcontractors.
The Sporting Exchange Limited ("TSEL") forms part of the group of Betfair companies and it is the owner of:
The following uses of the data related to the prices or any other data or content of our website through an API or any other Betfair data of any other source (together, the "Betfair Data") are strictly prohibited unless the prior written consent is obtained from TSEL:
Any unauthorised use of any of the rights mentioned may lead to prosecution or other legal actions against you.
By means of this document, you grant TSEL all copyrights and other industrial and intellectual property rights in full, anywhere in the world, and on all media, whether they currently exist or are developed in the future, during the entire period of protection of copyrights, including through the current transfer of future copyrights and all other rights, in all betting offers or bets you make on our website.
All data granted under the Betfair and/or TSEL licence by third parties is provided for your use on our website and cannot be used with any other commercial purpose without the consent of said third parties.
Betfair offers a platform on which our customers registered in Spain can make betting offers, which we can accept or that Betfair can reject whenever it is justified and reasonable.You can make betting offers on the various markets available on betfair.es (the "Markets").
We ask that you carefully read these Particular Conditions and the General Conditions, before making any betting offer on our website.
You must accept being bound by these Particular Conditions, as well as the General Conditions (together, the "Contract").
At all times, you must make your betting offers in good faith, and, in particular, you must not make betting offers in violation of any sporting rules, regulations or codes of conduct that are applicable to you.
The offer you make for a bet is open to acceptance thereof totally or partially by Betfair as a single counterparty, as per this Contract and the applicable regulations.
Betfair International Spain, S.A. ("Betfair") provides a Pari-Mutuel Betting product in which our Spanish users can bet between each other on markets available on our website ("Markets").
Carefully read these Specific Conditions and the General Conditions before making betting offers or accepting bets on Pari-Mutuel Bets.
After formalising a transaction of bets in Pari-Mutuel Bets, you commit to being bound by these Specific Conditions, as well as the General Conditions (together, the "Contract").
1. Your conduct
You must act in good faith at all times in relation to the counterparties in your bets made through Pari-Mutuel Bets, and said counterparties may require compliance with said duty directly from you.Specifically, you may not make bets on the Exchange in case of violating sporting rules, regulations or codes of conduct that are applicable to you.
2. Privacy
We can provide you with information about any counterparty of your bets, as long as we consider that said counterparties have acted in violation of their duty to act in good faith.For said purpose, you expressly consent to communicating your personal data in accordance with the applicable data protection laws.
Specific conditions related to bets in Pari-Mutuel Bets
3. Functioning of Pari-Mutuel Bets
We can restrict your use to certain programmes designed to make bets automatically within certain parameters (for example, betting against or in favour at a certain price) ("bots") whether in general or in relation to a specific bot if we believe that you have used one of them to make bets on, or manipulate, any market whose purpose or effect is to adversely undermine the integrity of the product of Pari-Mutuel Bets or of a market.
You cannot designate individuals to be counterparties in any of your betting offers.
In addition to the common practice of matching bets, many markets on Betfair use a process called "cross-selection matching" or "cross matching" to match bets.When a betting request cannot be matched by an opposing party in the same selection through cross-selection matching, Betfair will attempt to match the betting request with liquidity not matched in the remaining market selections.
We do not guarantee that each offer that is shown as pending on our website is available while waiting for acceptance thereof.All or part of the betting offer shown on the Exchange as available with rates or a specific price can be successfully cancelled by one or more counterparties before acceptance thereof is processed through the Exchange system.In said case, the offer for a bet will be removed before the acceptance of the other offer is known.However, your failed attempt to accept the bet before the offer is made will be published as an offer for other users.
Best rates application
The Best Rates Application function allows customers to match their bet with the best rates available on the Exchange.
With the Best Rates Application function activated, if there are better rates available or if they become available later, after having made your betting request, it will automatically be matched with the better rates.
However, if the Best Rates Application function is deactivated, your bet will not be matched if there are better rates available or if they become available later after having made your betting request.Instead, your betting request will expire and you will have to resend your bet with the improved rates.
The Best Rates Application function is activated by default for all customers and is the configuration recommended by Betfair.By using the Exchange, you accept that the Best Rates Application will be activated by default.
To obtain more information about the Best Prices Application, you can consult this.
We ask that you carefully read these Particular Conditions and the General Conditions, before making any parlays on our website.You must accept being bound by these Particular Conditions, as well as the General Conditions (together, the "Contract").
Once Betfair has accepted your offer, you will not be able to change the terms of said bet nor cancel or withdraw said bet.The acceptance of an offer by Betfair concludes the bet.
We do not assume any liability, to the extent permitted by law, for the liquidation of betting offers if, for any reason, we are not able to process an order on time.
We ask that you carefully read these conditions of use (the "Gaming Conditions") before playing games on betfair.es (the "Games").By playing the Games or any of them individually, you accept to be bound by these Gaming Conditions.
If you want to play the Games with real money, Betfair may require you to open an account.
BY PLAYING ANY OF THE GAMES, YOU ACCEPT TO BE BOUND BY THESE GAMING CONDITIONS.
Betfair grants you a limited licence to access our website as long as you comply with these Gaming Conditions.
The availability of the Games on our website does not constitute an offer or invitation by Betfair for you to use the website in any country in which said use is illegal.We reserve the right to attempt to block you so that you cannot play the Games if you are located in a jurisdiction in which it is illegal to play games of chance online.
Your use of our website does not grant you any right to the contents nor to the corresponding industrial and intellectual property rights on our website.You hereby commit to not monitor, exploit or copy our websites or the contents from our websites.You must refrain from any intent to pirate, make unauthorised changes or introduce any type of malicious code on our website, by any means.
Several companies are owners and operators of the Software and licence it to Betfair, allowing you to play the Games at http://casino.betfair.es.
Betfair grants you a limited licence to download (when necessary) and use the game software that you wish to play (the "Software"), as long as you comply with these Gaming Conditions.
You must only use the Software to play the Games as per these Gaming Conditions.If you become aware that the Software is being used in a manner not authorised by these Gaming Conditions, you must immediately report it to Betfair.
You will refrain from (a) reverse engineering or disassembling (in whole or in part) the Software; and from (b) making copies, modifying, reproducing, transmitting, altering or distributing the Software or any of the materials or information contained therein.Any unauthorised use or reproduction will result in the corresponding prosecution.
You agree not to use the Software for illegal purposes or for sending or transmitting data or materials
Betfair publishes updated versions of the Software from time to time and will make these updated versions available to you.These updates will be understood as Software for the purposes of these Gaming Conditions.
You can only play the Games with real money if:
If you do not have the capacity to play Games with real money, Betfair reserves the right to:
You understand that you can lose money when you play the Games and you accept that you are fully responsible for any such losses.You accept that under no circumstances can you recover any monies lost from us.
In exchange for us allowing you to play the Games, you declare the following under your own responsibility (and acknowledge that we trust these declarations):
We can restrict your access to our website, prohibit you from participating in one or all of the Games, freeze your chips, restrict seating or prohibit players from playing in particular Games (which includes preventing two or more players from playing in the same game together), refuse or limit any bet you may place, withhold the payment of your winnings in accordance with these Gaming Conditions, suspend or terminate your account, in those circumstances where, after performing the corresponding investigation, we reach the conclusion that you have breached these general conditions or acted in an illegal or irregular manner including, but not limited to, the following cases:
You can find our selection of Casino games here and Arcade games here.The rules for each game can be found by clicking on the tab for each individual game or opening the help or information section of that specific game.
Betfair may alter or amend or withdraw any particular Game or a part thereof, and may offer other Games at any time, and may alter prices, features, technical specifications, functions and/or other elements of the Games at any time.We will do everything reasonably possible to inform you of any significant changes to an existing Game without these in any way affecting bets already placed.
To the extent permitted by the applicable regulations, we are not liable for any loss or damage that you may suffer in connection with any event of Force Majeure.For the purposes of these Gaming Conditions, "Force Majeure" means any event beyond our reasonable control, which affects our ability to fulfil any of our obligations under these Gaming Conditions.In any case, please bear in mind that we adopt all necessary measures at all times to guarantee the continuity of the gaming services.
If any discrepancy arises between the gaming results on your computer and the results on our server, the data recorded on the Operator's Internal Control System in accordance with the provisions of the gaming regulations will prevail.
If you are awarded winnings as a result of (a) any clear human error, (b) any apparent bug, defect or error in the Software, or (c) the clear failure of the relevant Game or the software to operate in accordance with the rules of the game in question, Betfair will not be obliged to pay winnings of this type and you agree to return all winnings that may have been paid to you as a result of a clear error or mistake.
To the maximum extent permitted by law, you commit to indemnify us and exonerate us from liability, as well as our subsidiaries, affiliates, executives, administrators, representatives and employees against all liability, claim or demand by third parties as the result of you violating these Gaming Conditions (including the documents incorporated as a reference) or due to you violating any legal provision or rights of a third party.
The Software is provided to you "as is", without any kind of guarantee, either express or implicit, including, but not limited to, the implied guarantees of suitability for sale, satisfactory quality, suitability for a particular purpose or non-infringement of third-party rights.Betfair does not guarantee that the operation of the Games or the Software will meet your requirements or that it will function uninterruptedly, or that it will be error-free or secure, or that any defects in it are correctable or will be corrected.To the fullest extent permitted by law, you bear the entire risk of the use, quality and performance of the Games and the Software. In addition, the security mechanisms included on our website or in the Software have inherent limitations and you must decide if they meet your requirements.
To the fullest extent permitted by law, Betfair's maximum liability to you or any third party arising from these Gaming Conditions or your use of our website or the Software, whether for a contractual violation, equitable duty or extra-contractual liability or any other form, will be limited to the amount that you would have paid while playing the games.Nothing in these Gaming Conditions will limit Betfair's liability for death or personal injury caused by negligence.
In no case, to the fullest extent permitted by law, will Betfair or any of its licensees, distributors, parent companies, affiliates, related companies and all of its executives, administrators and employees, or any other person involved in the creation, production or delivery of the Games or Software, be liable for any kind of loss or damage, including, but not limited to, indirect, special, consequential or punitive damages, deriving from or produced in connection with these Gaming Conditions or the use or performance of the Games or Software.This limitation of liability applies regardless of the cause or nature of the losses or damages in question, including, but not limited to, the loss of income or profits (either direct or indirect), interruptions, losses of data, inaccurate results or delays, whatever their cause, and regardless of the theory of liability, even if Betfair received prior notification about the possibility of such damages.
If you are using any third-party equipment, software or services (collectively, "third-party products/services") in connection with your use of our website or the Software, you bear the entire risk relating to the quality and performance of these third-party products/services. If the third-party products/services are found to be defective, you will bear the full cost of any necessary repairs or corrections.
In the same way, Betfair does not accept any liability regarding the information away from its website and not managed directly by Betfair.Likewise, Betfair will not be liable for the contents or status of third-party websites whose links may be contained on its own website, nor does their inclusion imply that Betfair approves of or shares their content or any opinions they could potentially contain.
Betfair Video is only available to users who have opened an account and made a deposit in Betfair.In addition, the Betfair Video service is free for all events, although it may be necessary to place a bet on a specific event to have the option to watch the live images for that event.
A minimum bet of €1.00 must be placed to be able to watch a Horse Race or Greyhound Race.The minimum bet of €1.00 can be placed on a single bet or, alternatively, you can place a €0.50 bet on each leg in an Each Way bet, with the final bet therefore being €1.00.
For multi-leg bets, the minimum amounts to access the service will be as follows:
|
Type of bet |
Number of legs |
Amount of minimum bet (€) |
|
Single |
1 |
1.00 |
|
Straight forecast |
1 |
1.00 |
|
Reverse forecast |
1 |
1.00 |
|
Double |
2 |
2.00 |
|
Treble |
3 |
3.00 |
|
Trixie |
3 |
3.00 |
|
Patent |
3 |
3.00 |
|
Yankee |
4 |
4.00 |
|
Lucky 15 |
4 |
4.00 |
|
4 Fold |
4 |
4.00 |
|
Canadian |
5 |
5.00 |
|
Lucky 31 |
5 |
5.00 |
|
5 Fold |
5 |
5.00 |
|
Heinz |
6 |
6.00 |
|
Lucky 63 |
6 |
6.00 |
|
6 Fold |
6 |
6.00 |
|
Super Heinz |
7 |
7.00 |
|
7 Fold |
7 |
7.00 |
|
Goliath |
8 |
8.00 |
For multi-leg bets, the amount being bet must match or exceed the minimum amount of €1.00, as shown in the following examples:
- A double bet of €2.00 (with legs in different races) would allow you to watch two races.A double bet of €1.00 (with legs in different races) would only allow you to watch the race that starts first.
- A Yankee bet of €0.40 (with legs in different races) would allow you to watch 4 races, given that the average bet per race is more than €1.00 (€4.40 in total).
- A bet of €6.00 for an 8 fold accumulator (with legs in different races) would allow you to watch the first six races (in which you have a leg), but not the seventh or eighth, since the average amount per race (after these 6 initial races) is lower than the minimum amount of €1.00.
- Antepost and Special bets do not provide access to the Betfair Video service.
· ALTHOUGH CONTENT ON BETFAIR VIDEO IS ADVERTISED AS 'LIVE', PLEASE NOTE THAT IMAGES FROM BETFAIR VIDEO MAY BE BROADCAST WITH A SLIGHT TIME DELAY.The length of the delay can vary depending on a number of factors, but you can expect a 2–5 second delay behind the event.The delay can sometimes be longer.
· IF YOU USE BETFAIR VIDEO TO PLACE BETS, YOU DO SO ENTIRELY AT YOUR OWN RISK.Betfair does not accept any liability for any loss incurred when using the Betfair Video signal to place bets.
· Betfair makes no representations or guarantees, express or implied, that Betfair Video will meet your requirements; that it will be available uninterruptedly, at the scheduled time or be error-free; that it will be available at certain times (whether advertised or not) or that Betfair Video will work in conjunction with certain software or hardware.
· Betfair will not be liable to you for any direct or indirect loss, including any loss of profits, data, business or goodwill, that occurs due to your use of or reliance on Betfair Video.Betfair is not liable for the capacity, reliability, availability or performance of Betfair Video.
· All Betfair Video content is subject to change and Betfair may alter, suspend, replace or remove content on Betfair Video at its absolute discretion and without notice.
· Betfair reserves the right to modify, suspend or discontinue the Betfair Video service at any time and without prior notice.
· Betfair Video is for personal and non-commercial use.You are strictly prohibited from copying, saving, modifying or distributing Betfair Video content (or helping a third party to do this) or allowing a third party to access Betfair Video content.
· You may not sell or charge an audience to watch or use any part of Betfair Video in public (even if no charge has been made) or authorise or help any third party to do this.
· Third parties supply and license the content on Betfair Video to Betfair.Betfair Video football, tennis, snooker, volleyball and basketball games and content have been licensed by Perform Media Channels Limited.
· Betfair reserves the right to change these terms and conditions at its discretion when so required.In the event that Betfair makes changes to these terms and conditions, it will request your express approval to continue providing this service.
· These terms and conditions are governed by Spanish law and any dispute will be dealt with by the courts of the Kingdom of Spain.
· Betfair reserves the right to introduce other fees, subscriptions or charges or conditions to access Betfair Video in the future.You will be informed of the introduction of any charge or condition before it is introduced.
· Betfair may deny access to Betfair Video to any customer at its absolute discretion.
· On accessing Betfair Video your express consent to these terms and conditions will be requested.
In compliance with Royal Decree 958/2020, on commercial notifications for gaming activities, our promotions are valid only for users identified through their documents and whose gaming account is 30 days old or more.The terms and conditions for each promotion can be found on the pages of those specific promotions.You can find all our promotions here. You will not be eligible to receive promotions if you exhibit ‘risky behaviour’ (based on a historical analysis of your activity on the Website) or are self-excluded or self-prohibited. Additionally, if you are aged 25 or under, then you will not be eligible to receive promotions which grant prizes or rewards that are not affiliated with the activities of the Website.
There are two types of charges that you may be required to pay. The charges described in the "General charges" section apply in relation to your Betfair account and therefore are relevant to all customers. In addition, there are certain charges that only apply in particular circumstances to customers of the Betfair Exchange. Further details of all of the following charges can be found in the relevant sections below:
All charges are inclusive of VAT, if applicable.
General charges
Charges relating to the deposit and withdrawal of funds to or from Betfair are set out in the deposit and withdrawal pages within the "My account" section on the Betfair website.
Charges applicable only to the Betfair Exchange
For the vast majority of Betfair Exchange customers, the only charges paid to Betfair will be commission on net winnings in an Exchange market, as set out in more detail in Section 1 below.
A small number of customers who, in the long-term, generate very little commission compared to the amount they win may incur premium charges. Any customer affected by this charge will be notified in advance. Details of the premium charge are set out in section 3.
1. Commission, Market Base Rate
This section only applies to the Betfair Exchange.
Betfair charges a commission on your net winnings on a market. If you have a net loss on a market, you do not pay commission.
Commission is calculated by multiplying your net winnings by the 2% Market Base Rate
In order to see the Market Base Rate applicable to you, please refer to emails and web messages from Betfair setting out current charges.
Sports multiples
Betfair charges commission on winning sports multiples bets. The commission is usually 6.5% of winnings but may vary from time to time. Always check the Rules tab to be sure what commission rate applies. If your multiple bet loses, you do not pay commission.
3. Expert Fees3.1 The Expert Fee only applies in respect of bets placed on the Betfair Exchange and it does not apply to any bets placed on other Betfair products.
3.2 In addition to the other charges detailed above, a small number (less than 0.5%) of our customers will incur Expert Fees.
3.3 Any customer affected by the Expert Fee will be notified in advance.
Values are stated in GBP Sterling (€). Currency equivalents apply using the GBP local currency exchange rate on the date of charge calculation.
3.4 An account will only be considered for the Expert Fee if the last 52 active week gross profit is greater than €25,000.
Key Definitions
3.5 At the start of each week Betfair will calculate your Last 52 Active Week Gross P&L and assign you to a fee rate as follows:
| Last 52 Active Week Gross P&L | Fee Rate |
|---|---|
| <€25,000 | 0% |
| €25,000 - €100,000 | 20% |
| >€100,000 | 40% |
3.6 Customers will only be considered for the Expert Fee after they have bet in more than 100 Betfair Exchange markets.
3.7 Each Monday, we will aggregate the Gross P&L and Commission Generated in the previous week (Monday to Sunday).
3.8 If you have losses or have generated excess commission since you last paid Expert Fees or moved to a new fee rate, this will be factored into your calculation in the form of a Buffer. The Buffer represents the gross profit that can be won before incurring further Expert Fees. We will calculate the Buffer at the start of each activity week and apply to the following calculation:
Expert Fee Due = (Weekly Gross P&L – Buffer) * Current Expert Fee Rate - Weekly Commission Generated
where Buffer is the greater of:
(Commission Generated Since Last Expert Fee / Current Expert Fee Rate) - Gross P&L Since Last Expert Fee
(Commission Generated Since Last Rate Change / Current Expert Fee Rate) - Gross P&L Since Last Rate Charge
3.3 There are some considerations relating to the Buffer:
3.10 For worked examples of this calculation, see the following link: https://support.betfair.com/app/answers/detail/expert-fee-faqs
3.11 Expert Fees will be deducted from customer accounts weekly (after Monday noon) in relation to the previous week’s activity (Monday to Sunday)
3.12 Upon initial qualification for the Expert Fee, you will be sent an email notification and will have the first debit reversed. This will not apply to customers who previously qualified for Premium Charge.
3.13 Should you qualify for a higher rate in future, then a further notification email will be sent out and a grace period of 1 week given before you are moved to the new higher rate. This will be a one-time goodwill gesture - if you move between fee rates in the future, then the new rate will come into effect from the following week of activity. Email communications will not be sent at this stage, but all changes will be displayed within your account page. Any notification emails and grace periods will not apply if you ever qualified for the higher rate during the time that Premium Charge was in effect.
3.14 Where Betfair is unable to provide email communication due to a reason out of its control, then any qualifying customers will be able to track their charges within their account page under Expert Fee.
3.15 Accounts that are operated by one person, group of people, entity, API subscription or a Master Account with related sub-accounts are treated as one customer for the purposes of calculating Expert Fees. /p>
3.16 In circumstances where Betfair is satisfied that multiple accounts have been used by one person or group of persons in order to avoid or reduce liability for the Expert Fee, Betfair shall be entitled to treat those accounts as if they relate to one person for the purposes of calculating Expert Fees. In such circumstances Betfair shall link those accounts and the linked accounts shall be jointly and severally liable for any unpaid Expert Fees. The additional fees will be debited from any such account(s) where applicable.
3.17 Please note that Betfair does not disclose details of the criteria it uses when linking accounts. If Betfair did, those seeking to avoid paying the Expert Fee might try to use that information to their advantage. Betfair adopts stringent and detailed forensic measures to analyse links between betting accounts. These measures allow Betfair to confirm, robustly, where accounts are linked for Expert Fee purposes.
3.18 In circumstances where Betfair is satisfied that any single account has purposely manipulated the terms and conditions in order to avoid or reduce liability for the Expert Fee, or deemed to be engaging in any form of abuse or activity that is detrimental to the Exchange ecosystem, Betfair shall be entitled to notify you that it is suspending your account. Betfair may reactivate your account, subject to reviewing the fee rate and/or commission rate, and Betfair has full discretion to increase your rate where appropriate. Customers will be informed of any changes to their rate. The rate will thereafter be applicable, regardless of a customer’s 52 active week P&L position.
V 01/25 [26/02/2025]
If you have any questions, please contact with our Customer Service team.
Customer service hours are 10:00 AM to 11:00 PM, 7 days a week.
Outside of our business hours you can contact our customer service through our chat and we will reply as soon as the service is available again.
Please send all correspondence in writing to:
DLA Piper
Paseo de la Castellana 39
Madrid 28046
Spain
If you own a website and your customers are interested in betting on sports or casino, then the Betfair affiliate scheme is the right place to go. You could be earning commission just by referring your players to Betfair.
You will receive commission on all the players that you refer to Betfair, either in the form of a percentage of the revenue they generate or as a one-off (CPA) bounty payment.
You can join our affiliate scheme by visiting https://partnerships.betfair.com/, where you will find information about our reward plans and FAQs.
If you have any questions about our affiliate scheme or simply want some fresh content to help send more people through from your website, then email us at affiliates.partnerships@paddypowerbetfair.com.
Betfair will attempt to resolve any disputes or complaints that you may have in regard to our products or service. If you wish to raise any issue with us, then please email Betfair using the support.es@betfair.com email address. We will attempt to respond to all emails within four hours during Helpdesk hours.
Betfair will acknowledge receipt of your complaint, indicating when you will be informed of the decision taken on this issue. If you are an existing Betfair account holder, please include your username and/or your telephone account number (TAN) in all correspondence. You have six months to submit a complaint from the date on which the event occurred which gave rise to the complaint.
If you would rather speak to an operator, our Helpdesk is manned by Spanish speaking personnel between the hours of 10:00-23:00 (CET), number +34 90 288 6045.
If you have a betting or gaming dispute in relation to one of our products or markets, which you believe that Betfair has not satisfactorily resolved or if a month has passed since the submission of the complaint and Betfair has not communicated its decision, you may file a complaint with the DGOJ (Dirección General de Ordenación del Juego — Directorate General for the Regulation of Gambling), which will send its decision within two months of registering the complaint in its records.
The period of validity for wins will cease from the date of receipt of the complaint by Betfair until the date on which the latter communicates its decision to the customer or, if applicable, until notification of the decision by the DGOJ.
Similarly, if you have a complaint or query about a game or about your account, which you believe that Betfair has not satisfactorily resolved or for which you have not received a response, you may also go to Confianza Online. Confianza Online (www.confianzaonline.es) is an independent body, whose Ethical Code is aligned with that of Betfair. It handles out-of-court claims on behalf of Betfair and any settlements are binding.
If you would like more information about Betfair's regulators, please click here.
You can also use the online dispute resolution platform available here.
Betfair International plc holds the following licenses granted by the DGOJ in accordance with Law 13/2011 of 27 May for the regulation of gambling:
General Betting License No. 273/GA/1018.
General License for Other Games No. 1018/GO/274.
Singular Licence for Sports Counterparty Betting No. 275/ADC/1018.
Singular Licence for Black Jack No. 276/BLJ/1018.
Singular Licence for Roulette No. 277/TLR/1018.
Singular Licence for Poker No. 304/POQ/1018.
Singular Licence for Horseracing Counterparty Betting No. 320/AHC/1018.
Singular Licence for Other Counterparty Betting No. 321/OAC/1018.
Singular Licence for Gambling Machines No. 388/MAZ/1018.
Singular Licence for Sports Exchange Betting No. 392/ADX/1018.
Singular Licence for Other Exchange Betting No. 391/AOX/1018.
We take our customers’ security seriously, and we have teams who focus solely on protecting customer information from online threats. We also want to keep our customers informed about the way we store and protect your information, and responsibly disclose vulnerabilities, so that you can take any necessary precautions.
What you can do, to stay safe
There are basic security principals that you should keep in mind:
For an extra layer of security on your account, activate 2-Step authentication. Betfair's 2-Step Authentication reduces the chance of having your account compromised. In an addition to your username and password, you’ll be asked to enter a one-time code, which will be sent to your phone via SMS or displayed by the Google Authenticator application for iPhone, Android, Blackberry and Windows Phone. You can do this either for every login, or only for new devices, depending on your settings.
This authentication scheme protects against a range of attacks and eliminates the risk of insecure or easily guessable passwords, or shared password being leaked from other websites you use. When you have enabled Betfair's 2-Step Authentication, attackers not only have to know or guess your username and password, but also guess an additional one-time password, which changes every 30 seconds.
It’s very difficult to perform this type of attack due to the computational complexity it carries. With two-step authentication your Betfair account will have the best protection available.
If you are logged into your account for 24 hours without using it, the system will automatically log you out for security reasons. We recommend that you change your password every four to six months. Your password should be unique (a mixture of numbers, letters and characters) and known only to you.
We also recommend that you run do regular scans for malware on your device with an Antivirus to make sure it’s protected against the latest threats.
Like other betting and gaming companies, Betfair is required to collect personal information during the registration process, in order comply with legal and regulatory requirements. We are very aware that we have a responsibility to protect your personal information and maintain your privacy. Within Betfair, only employees that have a genuine business need to see your personal details are allowed access, and access to any personal information is fully monitored.
We will never use your personal information for purposes other than those necessary to operate our website and products. We sometimes use data processing agencies and, where we do, we perform rigorous checks to make sure that these companies are reputable and will look after your data.
Whenever you register, login, make payments or send us other sensitive information we use SSL/TLS technology to make sure the information you are entering is encrypted in transit.
Every transaction made with Betfair can be made with the utmost confidence, because every piece of information you enter will be garbled so that, in the unlikely event that it does fall into the wrong hands, will be unreadable. For more information on this matter visit the Betfair Privacy Policy page.
Betfair employs numerous technologies to help protect our customers from attackers on the Internet. At every stage, from product design and development through to operations, we have security in our minds. We use a number of enterprise-class technologies to provide a high level of security. The servers in our data centres are physically secured with biometrics, guards and cameras. Our systems are separated with firewalls, intrusion detection systems and traffic analysis solutions that examine every byte of data as it enters and then moves around within our data centres. We monitor for unauthorised changes, tampering and viruses. Automated tools continuously scan our IT systems looking for any problems where software needs patching, or where security configuration could be improved. We scan all of our software using specialist tools and perform penetration tests, or ethical hacking, against everything before it goes live on our site. All of this technology means you can be confident that using Betfair's products has the same level of safety you'd normally associate with online banking or large financial services companies.
Betfair is proud to be ISO27001 certified, the de-facto global standard for Information Security Management. This means we have looked at our business and identified the necessary security management, policies, standards and procedures to protect our customers and our business. ISO27001 certification demonstrates that we are serious about delivering premium quality security, that we willing to undergo regular independent audit and that we are committed to reviewing and maintaining our security features in the future.
Betfair is also PCI certified and, as a Level 1 merchant, we undergo annual PCI validation by an external and independent PCI Qualified Security Assessor (QSA). You can have confidence that your payment card details are stored and used securely.
Once we receive your card details, we will carry out a check of your card with our credit card checking facility. This ensures that the number you entered actually corresponds to a real credit card number and is not one that has been made up. We also do random security checks on a continuous basis to ensure that a card is not being fraudulently used. Card data is, at no time, sent over the internet during the validation. Incorrect details associated with your card will result in your account being suspended for security reasons.
We take the security of our customers and employees’ data very seriously. If you believe you have discovered a potential security vulnerability on any of our Betfair applications or services, please help us fix it as quickly as possible by reporting your findings in our public bug bounty program available in HackerOne.

Publicly disclosing a vulnerability can put the community at risk, so we urge you to keep matters private until we are able to resolve the issue.